annual all-guides meeting & training session

Annual All-Guides Meeting & Training

SessionLexington Depot

March 5, 20119:00am-12:00noon

Lexington Historical Society’s

BEST GUIDING PRACTICES

• Marsha Baker

• Joan Pagliuca

• Marilyn Rea Beyer

• Jane Morse

• Alison Falotico

A Presentation and Discussion about the Guiding Profession

Knowing Your Audience

AUDIENCE

Who

What

WhenWhere

How

Marsha Baker

Reading Cues: The Visitor and GuideK2 + C2 = E3

Joan Pagliuca

K2 Know Your Audience / Know your Resources

Inquisitive (?)Experts (!)

Drifters (---)Listeners (.)

Resources

C2 Cues / Clues

Use Your Tools

Use Your Techniques

E3 End Result

Great Tour!

5 Tips for Handling Difficult Situations

The

QUESTIONER??? “I’ve gotta get on a

bus!”

The Difficult Child

Marilyn Rea Beyer

Marketing the Organization

Jane Morse

DURING YOUR WELCOME• Identify house as 1 of 3• Define Historical Society

ON YOUR TOUR• Refer to the other houses

AT YOUR GOOD-BYE• Confirm directions to

other houses• Confirm all houses give

3-house discount

Logistics of Guiding

Traffic Flow Reproductions and Interactive Tour Aspects

Emergencies

Security / Alarms

Alison Falotico

Re-Opening Munroe Tavern

• Dick Kollen• Elaine Doran• Rick Beyer

New Tour Elementsat Buckman Tavern

Alison Falotico