annual all-guides meeting & training session
DESCRIPTION
Lexington Historical Society’s. Annual All-Guides Meeting & Training Session. Lexington Depot March 5, 2011 9:00am-12:00noon. BEST GUIDING PRACTICES. Marsha Baker Joan Pagliuca Marilyn Rea Beyer Jane Morse Alison Falotico. A Presentation and Discussion about the Guiding Profession. - PowerPoint PPT PresentationTRANSCRIPT
Annual All-Guides Meeting & Training
SessionLexington Depot
March 5, 20119:00am-12:00noon
Lexington Historical Society’s
BEST GUIDING PRACTICES
• Marsha Baker
• Joan Pagliuca
• Marilyn Rea Beyer
• Jane Morse
• Alison Falotico
A Presentation and Discussion about the Guiding Profession
Knowing Your Audience
AUDIENCE
Who
What
WhenWhere
How
Marsha Baker
Reading Cues: The Visitor and GuideK2 + C2 = E3
Joan Pagliuca
K2 Know Your Audience / Know your Resources
Inquisitive (?)Experts (!)
Drifters (---)Listeners (.)
Resources
C2 Cues / Clues
Use Your Tools
Use Your Techniques
E3 End Result
Great Tour!
5 Tips for Handling Difficult Situations
The
QUESTIONER??? “I’ve gotta get on a
bus!”
The Difficult Child
Marilyn Rea Beyer
Marketing the Organization
Jane Morse
DURING YOUR WELCOME• Identify house as 1 of 3• Define Historical Society
ON YOUR TOUR• Refer to the other houses
AT YOUR GOOD-BYE• Confirm directions to
other houses• Confirm all houses give
3-house discount
Logistics of Guiding
Traffic Flow Reproductions and Interactive Tour Aspects
Emergencies
Security / Alarms
Alison Falotico
Re-Opening Munroe Tavern
• Dick Kollen• Elaine Doran• Rick Beyer
New Tour Elementsat Buckman Tavern
Alison Falotico