Download - Annual All-Guides Meeting & Training Session
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Annual All-Guides Meeting & Training
SessionLexington Depot
March 5, 20119:00am-12:00noon
Lexington Historical Society’s
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BEST GUIDING PRACTICES
• Marsha Baker
• Joan Pagliuca
• Marilyn Rea Beyer
• Jane Morse
• Alison Falotico
A Presentation and Discussion about the Guiding Profession
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Knowing Your Audience
AUDIENCE
Who
What
WhenWhere
How
Marsha Baker
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Reading Cues: The Visitor and GuideK2 + C2 = E3
Joan Pagliuca
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K2 Know Your Audience / Know your Resources
Inquisitive (?)Experts (!)
Drifters (---)Listeners (.)
Resources
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C2 Cues / Clues
Use Your Tools
Use Your Techniques
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E3 End Result
Great Tour!
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5 Tips for Handling Difficult Situations
The
QUESTIONER??? “I’ve gotta get on a
bus!”
The Difficult Child
Marilyn Rea Beyer
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Marketing the Organization
Jane Morse
DURING YOUR WELCOME• Identify house as 1 of 3• Define Historical Society
ON YOUR TOUR• Refer to the other houses
AT YOUR GOOD-BYE• Confirm directions to
other houses• Confirm all houses give
3-house discount
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Logistics of Guiding
Traffic Flow Reproductions and Interactive Tour Aspects
Emergencies
Security / Alarms
Alison Falotico
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Re-Opening Munroe Tavern
• Dick Kollen• Elaine Doran• Rick Beyer
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New Tour Elementsat Buckman Tavern
Alison Falotico