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ARIS WORLD
ARIS 2015 UPDATE & 2016 ROAD MAP Georg Simon, SVP Product Marketing
Dr. Helge Hess, SVP Product Management
© 2015 Software AG. All rights reserved.
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ARIS CUSTOMERS @ INNOVATION WORLD 2015
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ARIS CLOUD
© 2015 Software AG. All rights reserved. For internal use only
GROWTH SUCCESS IN 2015
200% growth in
Free Trials
1.3 Mio€ largest Cloud
Deal
25% lower
infrastructure & operations
Costs
1000% growth in
TCV
300% growth in new
Customers
4 | © 2015 Software AG. All rights reserved. For internal use only
ARIS 9.8.2
Release Highlights
Customer
Experience
Management
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THE CUSTOMER JOURNEY BATTLE
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BLOCKBUSTER VS. NETFLIX
vs.
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BLOCKBUSTER
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CUSTOMER JOURNEY
100% human-to-human touch points … but bad customer experience
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NETFLIX
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CUSTOMER JOURNEY
100% digital touch points … and excellent customer experience
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THE CUSTOMER JOURNEY BATTLE
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BLOCKBUSTER VS. NETFLIX
9 | © 2015 Software AG. All rights reserved. For internal use only
A bad customer
experience is good,
as long no one else is
having a better one
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DISCOVER A NEW APPROACH!
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CUSTOMER EXPERIENCE MANAGEMENT
Inside-out
perspective
• Capture business
requirements
• Design the business
processes
• Identify business
scenarios and their
risks
• Model process data
flows
• Test process
scenarios
Well-designed
touchpoints match
both perspectives
and lead to
customer-centricity
Customer
satisfaction
Outside-in
approach
• Design customer
journeys
• Define MoTs,
customer touchpoints
& pain points
• Define target KPIs
• Emphasize
customers’ emotions
& expectations
• Evaluate actual
customer journeys
Company´s
value
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CUSTOMER EXPERIENCE MANAGEMENT IN ARIS
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INTRODUCES FOUR NEW MODEL TYPES
Customer Journey
Landscape
Customer
Touchpoint Map
Customer
Journey Map
Customer Touchpoint
Allocation Diagram
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DESIGN CUSTOMER EXPERIENCE
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MODEL A CUSTOMER JOURNEY MAP
The journey from
end-to-end
• Design the customer journey
map with the several journey
steps
• Define touchpoints to the
corresponding journey steps
• Mark journey steps that have to
be improved by traffic light
symbols
• Emphasize touchpoints as
MoTs, pain points and best
practices
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CUSTOMER EXPERIENCE MANAGEMENT IN ARIS
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CUSTOMER TOUCH POINT MATCHES BOTH PERSPECTIVES
Business perspective Customer perspective
Two perspectives, two
levels, same topic
• Value added chain diagram and
customer journey landscape
similarly represent the higher
levels of description
• The customer touchpoint set
both perspectives into relation
• EPC and customer journey
map describe the same
processes on detail according
their particular point of view
14 | © 2015 Software AG. All rights reserved. For internal use only
ARIS 9.8.2
Release Highlights
API & Mobile
Framework
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PROCESS
ENRICHER
ARIS MOBILE USE CASES
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IDEA
MANAGER RISK
CATCHER
PROCESS
TRAINING
INSTRUCTIONS
FINDER
MOBILE
SPREAD-
SHEETS
PICTURE TO
MODEL + INTERVIEW
GUIDE
Manager checks and approves process
improvements ...
Stakeholders will take actions
immediately if requested ...
Lot of potential,
isn‘t it?
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MOBILE USE CASES
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ARIS IDEA & REQUIREMENTS MANAGER
Submit & Notify
Approve / Reject
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MOBILE USE CASES
• All information from ARIS
dynamically
• Link into ARIS Connect
• Instructions as Video, Picture,
Audio and Text
• Safety, Roles, Contacts
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ARIS PROCESS GUIDE
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MOBILE USE CASES
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ARIS PICTURE-TO-MODEL
1. Sketch a process 2. Take a picture 3. Generate a model
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App Usage
ARIS Mobile
Framework
ARIS
Server
Partner Customers
App Development
SAG
ARIS API & MOBILE FRAMEWORK
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ARIS APP ECOSYSTEM
20 | © 2015 Software AG. All rights reserved. For internal use only
ARIS 9.8.2
Release Highlights
Usability, Performance &
Scalability
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ARIS CONNECT – CONTRIBUTION
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GET MORE PEOPLE ENGAGED
level of process management expertise more less
Viewer
Office Staff
View & collaborate
on a business
process
Contributing
Viewers
Office Staff
involved in
process design
activities
+ contribute
content on
processes or
simple
descriptions
Designer
Trained
modelers taking
care of models
& structures
+ model in a
structured way
Architects
CoE member
setting
standards &
frameworks
+ manage the
ARIS environment
and expert
activities
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Objects and
relationships
can be added
Edit / add /
change
attributes
ARIS CONNECT – CONTRIBUTION
© 2015 Software AG. All rights reserved. For internal use only
GET MORE PEOPLE ENGAGED
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ARIS CONNECT – GLOSSARY
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DISPLAY MAJOR ASSETS FROM A DATABASE
Glossary on
• Systems
• Roles
• Documents
• Processes
• …
Database-wide
search
Easy paging
mechanism to
browse even
very long lists
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ARIS CONNECT – OBJECT TAGGING
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BETTER COLLABORATION
Collaboration on objects
• TAGS catch the context
of a collaboration activity
• TAGS on objects that are
commented on are auto-
generated
• See all comments on
certain objects
• Available in the portal
and design thin client
Click
Auto-Tag
25 |
ARIS RELEASE HIGHLIGHTS
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BETTER PERFORMANCE & SCALABILITY
IMPROVED UPDATE AND
PATCH EXPERIENCE
REDUCED DISK SPACE AND
MEMORY REQUIREMENTS
BETTER ROBUSTNESS,
RESPONSIVENESS &
STARTUP PERFORMANCE
NEW HEALTH CHECK,
MONITORING AND
OPERATION CAPABILITIES
26 |
ARIS RELEASE HIGHLIGHTS
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NEW HEALTH CHECK FUNCTIONALITY
Quick overview on system status of modeling server
Easy access to detailed status information
Fast identification of infrastructure issues
27 |
ARIS RELEASE HIGHLIGHTS
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ENTERPRISE BPMN
„Typed“ lane symbols give
the BPMN lanes a meaning
and integrate them into the
process architecture.
Complementing BPMN
lanes with business logic
Reusing ARIS objects as
BPMN lanes
Analyzing org- and IT-
systems beyond models
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Task being carried out
Table-based entry for quick and automated creation of BPMN models
Insert smart design
Enter your process flow through this
overlay table to populate the diagram
ARIS RELEASE HIGHLIGHTS
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ENTERPRISE BPMN – SMART DESIGN
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ARIS RELEASE HIGHLIGHTS
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NEW IDENTITY FOR ARISCLOUD.COM
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ARIS RELEASE HIGHLIGHTS
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MORE ARIS CLOUD USE CASES
NEW: BUSINESS STRATEGY
NEW: SIMULATION
NEW: MODEL-TO-EXECUTE
NEW: ARIS ACCESS
32 |
BETTER ARIS – ALFABET INTEROPERABILITY
© 2015 Software AG. All rights reserved. For internal use only
DIRECT ACCESS OF ASSETS IN ALFABET
1) Select ARIS object
2) Trigger ‘Link’ action
3) Select Alfabet asset
Asset is linked and synched
• Asset types can be configured
• If the master in Alfabet is
deleted, the slave can either be
unlinked or deleted during a
synchronization
• Available in ARIS 9.8 SR 2 (Oct
2015) and later
1
2
3
33 |
BETTER ARIS – ALFABET INTEROPERABILITY
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ALIGNED USER EXPERIENCE
Users can easily traverse between the user interfaces of ARIS and Alfabet for a 360-degree view of business
processes and their corresponding application portfolios.
navigate
to process
navigate
to system
34 | © 2015 Software AG. All rights reserved. For internal use only
ARIS
Road Map
Vision &
Strategy
35 |
CUSTOMERS HAVE ENGAGED ACTIVELY IN INNOVATION WORKSHOPS
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Quality management system (QMS)
Integrated management system (IMS)
Process handbook/ portal/web
Enterprise architecture
management system (EAMS)
Environmental Management
System (EMS)
Internal control system
(ICS)
Document management system (DMS)
Enterprise Risk
Management system
© 2015 Software AG. All rights reserved. For internal use only
CORPORATE KNOWLEDGE IN THE CONTEXT OF DIGITAL TRANSFORMATION
• Top-down driven
• Limited value for daily work
• Missing integration with productivity tools
• Static and often outdated
• Heterogeneous solutions
• Gap between management and execution
• Gap between global standards and local
reality
Companies run central Management
systems, but …
• „Prosumers“ replace separation between
producers and consumers
• Easy adaptability to personal and
departmental conditions
• Great value for daily work
• Bi-directional integration with semi-
structured methods for project work
• Embedding risk and controls aspects
• Push for innovation, creativity and high-
performance teams
New approach for managing
Corporate Knowledge
37 |
MANAGING THE DIGITAL TRANSFORMATION
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Transformation Roadmap
Digital Workplace Share best practices & micro-processes
Speed-up employees digitally!
Process
Competence
Center,
Process owners
Em
plo
ye
e
Transformation Stage X Transformation Stage X+1 Ma
na
ge
me
nt
Business
Model
Plan and manage the
transition systematically!
Business
Performance
Customer
Experience
38 |
ARIS ROADMAP
© 2015 Software AG. All rights reserved. For internal use only
COMBINING ARIS CONTENT WITH REAL WORLD DATA
ARIS Real World
DISCOVER
ANALYZE
VISUALIZE
• Business models &
business values
• Strategy & measures
• Business processes &
customer journeys
• Risks & controls
• Organization & roles
• Systems & technology
• Information & data
• Financial indicators
• Quality indicators
• Process runtime data
• IoT events
• Customer surveys
• Market information
• Competitive
information
Easy interpretation of your business questions
39 |
AP
I
ARIS ROADMAP
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SAP INTEGRATION
Navigation
Synchronization
Collaboration
Governance
UI Integration
SAP Solution
Manager 7.2
ARIS
for SAP®
40 | © 2015 Software AG. All rights reserved. For internal use only
Questions &
Answers
41 | © 2015 Software AG. All rights reserved. For internal use only
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