august 2010 - state of the art it for small cities

STATE OF THE ART IT FOR SMALL CITIES

Tim HowellInformation Services Director

City of South Padre Island

Agenda Introduction Objectives Business Culture Key Areas of Focus Technology Terminology Alternative Funding & Solutions State of the Art IT in Action Further Education

Introduction Technology Consultant Municipal Experience

City of Hutto City of South Padre Island

Awards TAGITM Project Excellence Award (2007) Best of Texas Excellence in Project Delivery (2008) 5 Website Awards (2008-2009)

Affiliations Toastmasters Project Management Institute Texas Association of Governmental IT Managers 2009 State of Texas Information Technology Strategic

Advisory Committee 2010 TML General Government Committee

Introduction

ORGANIZATION SIZE

TECHNOLOGY INITIATIVES

Objectives

1. Any organization can be a technology innovator.

2. Technology does not have to be expensive.

3. Technology provides us with the tools to do our jobs…

Cheaper Faster Better

Business Culture

Making Technology a priority

Review Process Big Projects vs. Small Projects

Collaborate Internal External

Create a Culture of Technology Innovation

Technology Lifecycle

IdentifyNeed

Research

ProcureImplement

Evaluate

Culture of Technology Innovation

Make technology training mandatory and provide certificates of achievement.

Provide a channel to provide ideas and comments without being criticized.

Require everyone to use technology and participate in activities that require innovative thought.

-Recognize Achievements of All Sizes-

Questions?

Key Areas of Focus

GOV 2.0 Online Communications Transparency Real Time Information Community Building

Green Technology Recyclable Material Energy Efficiency

Compliance Records Retention Discovery

Mobility Remote Workforce Field Services

Organizational Effectiveness Administration Business Alignment Process Improvement Planning

Disaster Preparation Backup and Recovery Redundancy

Technology Terminology

On-Premise / Traditional Mobile Technology Shared Technology Green Technology Free / Freemium Web 2.0 / Gov 2.0 Open Source Software as a Service (SaaS) Cloud Computing

Technology Terminology

On-Premise / Traditional Mobile Technology Shared Technology Green Technology Free / Freemium Web 2.0 / Gov 2.0 Open Source Software as a Service (SaaS) Cloud Computing

Could Computing

Cloud Computing Benefits

Available Anytime and Anywhere

Easy to Deploy New Applications

Low Cost and Easy to Expand

No Servers Required On Premise

Support and Maintenance Included

Try with Minimal or No Investment

Cloud Computing Drawbacks

Security and Ownership Concerns

Requires Access to the Internet

Ability to Customize and Integrate

Minimal Government Solutions

http://www.Apps.gov

http://www.google.com/apps/intl/en/government/index.html

Alternative Funding

Cost Avoidance Energy Efficiency Process Improvement Organizational Structure

Beta Testing / Piloting Sell your agency Don’t be afraid to try

Free and Cheap Solutions

Alternative Solutions

Open Source Cloud Computing Software as a Service Out of the Main Stream Shared Equipment Collaboration

Departmental Other Agencies

Don’t forget the ROI Non-Departmental Exciting vs. Effective One size does not fit all

Questions?

City of Hutto Overview Growth

Fastest in the State from 2000 - 2008 2000 Population – 1205 2008 Popluation – 17,000+

Staff Approximately 80 Full Time Employees IT Division Started in Fiscal Year 2007 Hired Second IT Employee in 2008 Technology Committee

IT Budget 2007 - $98,080 2008 – $286,931 2009 – $219,700 2010 – $191,056 (Estimated)

Thin Clients and Terminal Services

Overview Pros

Ease of Administration Reduced Electricity Costs Longer Life Expectancy Improved Security

Cons Limited Functionality Knowledgeable IT Staff Staff Perceptions

Web 2.0 / Gov 2.0 Improvements

Improved City Website User Friendly Handheld Device Access Submit Questions and Requests Online Crime Tracking and Case Entry Really Simple Syndication (RSS) Utility and Ticket Payments Calendar of Events Notifications

Newsletters Job Postings

Facebook (454) Twitter (520) Flickr Mayor Blog

City of Hutto Public Safety

Public Safety Hand Held Ticket Writers

Interfaces Court Application Records Management System

Police Car Access Broadband Cards

Texas Law Enforcement Telecommunications System (TLETS) Integration

Secure FTP

City of Hutto Projects

Other Major Projects Automated Meter Reading Serial Control and Data Acquisition (SCADA)

on City Water Towers Voice Over Internet Protocol (VOIP) Phones Microsoft Enterprise Agreement Centralized IT Infrastructure

City of Manor – QR Codes

What are QR Codes? Benefits

Real Time Info Engage Community Physical Hyperlinks

Uses Capital Project Information Facility Reservations City Information

Future Uses…

City of Manor – Manor Labs

What is Manor Labs Purpose

Innovation Engagement Collaboration

Platform Process

http://www.youtube.com/watch?v=swgcNNv2cOA&feature=player_embedded

Questions?

Free Services Evernote

http://www.evernote.com

Tungle.me http://www.tungle.me

Alerts/Notifications Google Alerts

http://www.google.com/alerts

Slide Share http://www.slideshare.net/

Huddle www.huddle.net

IdeaScale www.ideascale.com

Further Education

Government Technology Magazine

Texas Association of Government Information Technology Managers

Blogs www.TimHowell.net www.GovFresh.com

Questions and Comments

Thank You,Tim Howell

Information Services DirectorCity of South Padre Island

http://www.TimHowell.net