barriers in communication
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Barriers in
Communication
bajinder pal singh Asian Institute of Technology (AIT) bajinder@ait.ac.th bajinder@hotmail.com
"Effective Communication Skills“ 29 October 2014 Bangkok, Thailand
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Communication Model
bajinder pal singh bajinder@hotmail.com
Why causes miscommunication ?
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bajinder@hotmail.com
Both are correct,
But there is a
communication
failure
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bajinder@hotmail.com
How the customer
explained it
How the project leader
understood it
How the analyst
designed it
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Miscommunication
bajinder pal singh bajinder@hotmail.com
What the beta testers
received
How the programmer
wrote it
How the business
consultant described it
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Miscommunication
bajinder pal singh bajinder@hotmail.com
How the project was
documented
What operations
installed
How the customer
was billed
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Miscommunication
bajinder pal singh bajinder@hotmail.com
How it was supported What marketing advertised
What the customer
really needed
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Miscommunication
bajinder pal singh bajinder@hotmail.com
Blaming others for not understanding what was said
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bajinder pal singh bajinder@hotmail.com
Not understanding the needs, lack of communication
Stresses the need for “Emergency Communication”
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bajinder@hotmail.com
Physical Barriers
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bajinder@hotmail.com
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Time Barriers
bajinder pal singh bajinder@hotmail.com
Technological Barriers
bajinder pal singh bajinder@hotmail.com Image source: Randy Glasbergen 1999 www.glasbergen.com
Noise Barriers
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bajinder@hotmail.com
Perceptual Barriers
bajinder pal singh bajinder@hotmail.com
Perceptual Barriers
bajinder pal singh bajinder@hotmail.com
Perceptual Barriers
bajinder pal singh bajinder@hotmail.com
Emotional Barriers
bajinder pal singh bajinder@hotmail.com
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Attention Barriers
bajinder pal singh bajinder@hotmail.com
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bajinder@hotmail.com
Cultural Barriers
bajinder pal singh bajinder@hotmail.com
Cultural Barriers
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bajinder@hotmail.com
Gender Barriers
bajinder pal singh bajinder@hotmail.com
Interpersonal Barriers
bajinder pal singh bajinder@hotmail.com
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Information Overload
Image source: http://blog.socialcontentmarketing.com/wp-content/uploads/2014/02/Information-overload_CC.jpg bajinder pal singh
bajinder@hotmail.com
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bajinder@hotmail.com
Information Overload
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bajinder pal singh bajinder@hotmail.com
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bajinder@hotmail.com
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Do you really
need to
Communicate
bajinder pal singh bajinder@hotmail.com
Semantic Barriers
bajinder pal singh bajinder@hotmail.com Image source: http://s1068.photobucket.com/user/searchq7/media/AuthorPhotos/Section%20S/semanticsquotes.jpg.html
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bajinder@hotmail.com
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bajinder@hotmail.com
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Organizational Barriers
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bajinder@hotmail.com
Organizational Barriers
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http://blog.evolveip.net/wordpress/wp-content/uploads/2014/03/SpaceInfographic1.jpg
Changing face of
Communication
bajinder pal singh bajinder@hotmail.com
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