best behavior: engaging employees to fuel a culture of food safety

Best Behavior: Engaging Employees to Fuel a Culture of Food SafetyIAFP 2015Holly Mockus, Alchemy Systems

Moving to the Next Level

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Awareness

Enlightenment

Prevention

Prediction

Case Study

• Reactive program• Sporadic positives• Repeat positives• Environmental rates

continuing to rise• Investigations were

inconclusive • Corrective actions were not

addressing the root cause

Shut Down Production

• Corporate to the rescue• Holistic investigation• Drying out the plant• Swab-a-thon• Hours and hours of root

cause analysis• Mapping positives• Reviewing traffic patterns• Interview employees

Findings

• Slow flowing drains• Wooden / hollow doors• Seeping curb from freezer• Foot traffic to new smoking

area• Hollow framework• No reporting mechanism• Training with no

reinforcement

Root Cause

Absolute lack of employee engagement!

Corrective Action

• Many R’s– Replaced– Repaired– Remodeled– Rerouted– Re-grouted– Reviewed– Etc.

Preventive Measure

• Engaged Employees– Communication– Training and education– Inclusion– Awareness– Observation– Reinforcement

Reinforcement

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Behavior Change Study

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68%82%

94%26%

Source: AFAB Journal, March 2014

Accountability

• Timely delivery of consequences

• Level playing field• Exceptions are a slippery

slope• Build a strong ethic• Consequences

• Don’t forget:– Celebrate success– Have fun

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holly.mockus@alchemysystems.com

THANK YOU

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