best practices monitoring

ENVIRONMENT MONITORING

CONCEPTS & GOOD PRACTICESR.Radunz

IT ManagerEnvironment Management Team

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Agenda2

Concepts

What Why Who How When – ALWAYS!

Good Practices

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What you should know

Monitoring is only one small part of a larger scenario that includes a Service Desk function, Incident, Problem, Change, Release

Management and other processes. Used alone, it will not transform your datacenter in a state-of-the-art showcase.

Nonetheless, it is indispensable.

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Concepts

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What is monitoring?

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* Automated Response Systems

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But Wait!

Why are we doing this???

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What…

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Plug & Pray

Watch!

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What…

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Alert!

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What…

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Alert!

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What…

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Alert!

* Remember ESCALATION RULES!

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What…

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Alert!

* Remember ESCALATION RULES!

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What…

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Alert!

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What…

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Document!

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What…

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Act!

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Good Practices

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Please DO NOT

Flood the incident team with false positives!Generate more than one alert for the same eventSend an alert to the wrong personForget people needs restForget no one is reading email at 3 AM

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Good Practices

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Please DO

Establish a single point of contact (DC status)Warn the teams about planned maintenanceDefine clear responsibility (who does what)Define and document escalation proceduresEnjoy your success!

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Questions?

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rradunz@gmail.com