beyond learning: make your lms mission critical to your organization

Speaker: Karan Froom Director of Training and Development Pharmacy Systems

Stephan Millard Product Marketing Director SumTotal Systems

Moderator: Mike Prokepeak

Vice President, Editorial Director Chief Learning Officer magazine

Beyond Learning: Make Your LMS Mission Critical to Your Organization

#CLOwebinar

•  Q&A

–  Click on the Q&A panel (?) in the bottom right corner

–  Type in your question in the space provided

–  Click on “Send.”

Tools You Can Use

#CLOwebinar

•  Polling

–  The poll will appear on the right side of your screen

–  Select the best option for each question

–  Click on “Submit”

#CLOwebinar

Tools You Can Use

Frequently Asked Questions 1. Will I receive a copy of the slides after the webinar?

YES

2. Will I receive a copy of the webinar recording? YES

Please allow up to 2 business days to receive these materials

#CLOwebinar

#CLOwebinar

Mike Prokepeak Vice President, Editorial Director Chief Learning Officer magazine

Beyond Learning: Make Your LMS Mission Critical to Your Organization

#CLOwebinar

Beyond Learning: Make Your LMS Mission Critical to Your Organization

Karan Froom Director of Training and Development Pharmacy Systems Stephan Millard Product Marketing Director at SumTotal Systems

Presented by: Karan Froom Pharmacy Systems

Stephan Millard SumTotal Systems

Beyond Learning: Make Your LMS Critical to Your Organization

Page 8 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Agenda

■  Making Learning Management Mission Critical

■  Pharmacy Systems Case Study

■  Other Examples of Mission Critical Learning

■  About SumTotal

Page 9 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Step 1: Understand The Business Need

Compliance & Process

Increased Productivity

Partner Effectiveness

Increasing Sales & Customers Facing

Page 10 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Step 2: Understand the Audience

Internal

•  Compliance / certification needs •  Internal talent development / retention needs

Business Partners

•  Training partners on new products to drive channel sales •  Training partners on services to improve service quality

Customers

• Offer customer product info to improve customer service levels • Offer customer product info during sales cycle to improve sales

performance

Page 11 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Step 3: Picking the Right Technologies

Learning Management

Formal / Activities

Social / Informal

Talent Integration /

Portals

Mobile Access

Page 12 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Putting it Together: Mission Critical Learning

Know Business

Need

Target the right

audience Use the right technologies

Mission Critical

Learning

Page 13 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Mission Critical Learning Can Help Bullet Proof Your Career

Grow your influence on organizational success

•  Marketing •  Sales •  Channels •  Operations

Leverage existing LMS relationship for other departments

Resource Center Overview

By the numbers:

"   105 client hospitals "   330 employees "   80%+ market share acute

care hospitals in our region "   97%+ client retention rate

Pharmacy Systems, Inc.

1975 1980 1985 1990 1995 2000 2005 2010

Opportunities

Technology  •  No  Internal  IT  department  •  Non-­‐func7onal  Intranet  •  Mul7ple  systems  on  separate  pla:orms  

Employee  Engagement  

•  Remote,  client-­‐based  workforce    •  Limited  networking  and  best  prac7ce  sharing  •  Few  “touches”  with  the  corporate  office  

Training  &  Communica7ons  

•  Sparse  training  courses  and  development  tools  •  Expensive  compliance  training  •  Many  resources,  but  hard  to  find  or  search  •  Poor    training  recordkeeping  •  LiNle  focus  on  internal  communica7ons  

The Pharmacy Systems, Inc. Resource Center

(Launched March 2010)

Role  Based  Logons  

Targeted  

Portals  

Topical  

Training/Resources  

Timely  

Role-Based User Logons

Audiences  •  Directors  of  Pharmacy  •  Staff  Pharmacists  •  Technicians    •  Corporate  Employees  •  Clients  

Benefits  •  Targeted  communica7ons  by  group    •  Bulle7n  boards  allow  for  best  prac7ce  sharing  and  community  networking  

•  Links  to  frequently  used  systems  built  into  naviga7on  •  Up-­‐to-­‐date  distribu7on/mailing  lists  •  Focused  training  and  reference  materials  

Director of Pharmacy View

Training & Resources

Training  Content  •  Compliance,  SoV  Skills,  Leadership  and  Technical  courses  all  in  one  place  

•  Custom  clinical  and  opera7onal  content,  ACPE  accredited  content  tracking  

• Mul7ple  learning  plan/tracks  for  Pharmacist-­‐specific  content  (45  hour  curriculum  for  new  directors)  

Resource  Library  • Document  tracking  provides  ability  to  “assign”  key  informa7on  to  employees  to  review  

•  Categorized  informa7on  for  easier  access  •  Ability  to  “schedule”  communica7ons  and  report  comple7on  of  assignments  

Resource Library – 150+ Categories

Training Content – 300+ Courses

Custom Portals

HR  &  Benefits  

Manager  Resources  

Clinical  Resources  

Regulatory  RSS  Feeds  

Healthcare  Reform  

HR & Benefits

Managers’ Resources

Clinical Resource Portal

Clinical Topic Portal

Regulatory Updates

The Results • 85%  User  logon/Average  Daily  Use  • Discussion  boards  promote  networking  

User  Adop7on  &  Engagement  

• 1,100  uploaded  and  categorized  resources  accessed  over  10,000  7mes  

Resource  U7liza7on  

• 350%  increase  over  prior  year    Course  Comple7ons  

• Reduc7on  of  document  distribu7on  and  compliance  educa7on  costs  (~$10K)  Day  One  Savings  

• New  vehicle  to  engage  and  provide  informa7on  and  training  to  our  customers  Client  Access  

Keys to Success

•  Make it relevant to your audience •  Update/add content frequently •  Easy to navigate/search •  Allow for feedback

Thank you!

Feel free to contact me with questions or connect on Linkedin.

Karan  Froom  kfroom@pharmacysystems.com  

Page 32 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Dell – Meets Growing Market Demands

Background m  Dell Services is a division of the

worlds leading computer systems company

Industry m  High Technology

Users m  Over 50,000

Deployed Products m  Learning Management

Key Challenges: l  Manage the explosive growth of LearnDell.com l  Enable a dynamic marketing site capable of handling course

bundling, e-commerce, promotions, and more l  Provide Dell representatives quick point-of-sale information to help

them sell training more effectively Approach: l  Re-Launch LearnDell.com in 7 weeks and make it a revenue stream l  Enable searchable course catalog to find courses, blended learning

and all other learning offerings l  Enabled 24/7 helpdesk support for consumers

Results: l  Greatly improved adoption rate at point-of-sale from less than 1%

attach rate to about 10% l  Facilitated strong growth, providing access to e-learning courses for

400,000 students and adding over 1,000 new users a week

Page 33 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Poll: What Audiences does your LMS Serve?

■  A department or sub-set of company ■  All internal employees ■  Business Partners ■  End Customers

Page 34 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Don’t Forget Content!

S • Start simple

I •  Include relevant information

M • Meet your learning objectives

P • Please your audience

L • Later add flare

E • Engage and ensure understanding *Best Practices for Rapid Content Development

Page 35 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Implementing a Mission Critical Learning Solution

Understand your deployment needs

Unique design

Ease of use

Implement in stages

Have a Vision

Page 36 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Most Complete – Comprehensive & End-to-end

■  Complete End-to-end Solution

■  Broadest & Deepest Capabilities

■  Holistic Talent Management Workflows

■  Pervasive Embedded Analytics

■  Seamless User Experience ■  Proven, Scalable

Architecture ■  Highly Configurable & Easy

to Use ■  Talent-based system of

record

Page 37 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Most Innovative - Recognized as Leader by Analysts

Rated “Visionary” (Gartner EPM MQ) “…well-suited for global organizations seeking best-in-class…functionality”

Highest Rated Overall (AMR Strategic HCM) “...the broadest and most mature application suite in the strategic HCM specialist space”

Highest Score Among All Vendors (Forrester) Forrester Wave for Enterprise Learning Suites”

Highest Rated Overall (Bersin TM Systems) “…best-suited to support the needs of large, multinational organizations that are seeking a well-integrated and global solution”

Highest Rated Overall (Ventana Total Compensation) “The top supplier, based on the weighted factoring of the seven product and customer assurance categories…”

4+ Years in the Leader’s Quadrant (Gartner) Gartner Magic Quadrant for Corporate Learning Systems

Highest Rated in Product Offering (Forrester TM) “...among the leaders for integrated performance & compensation solutions”

Page 38 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Summary

■  Business Need + Audience + Technology = Success

■  Think about the content & update it frequently

■  Be realistic on time-frames & goals & implement in stages

Page 39 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Questions & Answers

@SumtotalSystems

http://www.linkedin.com/groups?home=&gid=45382

http://www.facebook.com/SumTotal.Systems

Visit us at www.sumtotalsystems.com and through these social channels:

–   Full  Two-­‐Day  Virtual  Event  from  9:15  a.m.  to  6:00  p.m.  ET.  –   4  Keynote  Sessions,  9  Workshops  &  over  10  Networking  

Breaks.    –   Live  &  On-­‐Demand.  –   Registra7on  is  FREE!  

For  more  informa7on  &  to  register  visit  HCMconven,oncenter.com  

Join Our Next CLO Webinar

Scorecards, Learning Metrics and Measurement Strategies

Tuesday, June 28, 2011

CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific

Register at www.clomedia.com/events

Join the CLO Network: http://network.clomedia.com/

#CLOwebinar