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From ‘Process to Success’ Janine Nation and Gary ThwaitesMay 2019

What is Business Process Management?

• the structured, systematic way an organisation manages and improves its business processes

• Identifying, documenting, visualising, measuring and improving processes

“a collection of repeatable, structured activities, that performed in a specific sequence, produces a service or outcome for a customer”

Business processes

Business processes

If you can’t describe what you are doing as a

process, you don’t know what you’re

doing.W. Edwards Deming

Business processes

DRAW A PIG

Business processes

Business process issues

Opportunities to improve

15

Our approach• Business Process Management

Framework

• Business Process Management System

• Engagement & Capability

Engagement & Capability

• Leadership buy-in

• Targeted Process Champions

• BPI Program

Our journey so far…

40+users Promapp trained

processes published in Promapp

processes mappedin Promapp

230

• Reporting capability

• Measuring benefits realised

• Succession planning

• Ongoing training and change management

Where to from here …

Questions&

Discussion