bpo role play birla group amit shirale

ROLE PLAY ON RECRUITMENT

SELECTION &trainINg in B.P.O.

Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.[1]. In the contemporary context, it is primarily used to refer to the outsourcing of services.

BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.

BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.

BASIC CRITERIA TO GET INTO A BPO?

GRADUATE- FROM ANY DISCIPLINE OR ANY ONE UNDERGOING GRADUATRION

BASIC KNOWLEDGE OF COMPUTERS

STAYING WITHIN PICK UP CIRCUIT

READY TO WORK IN NIGHT SHIFTS ALSO

BIRLA BPO 24x7

BIRLA B.P.O 24X7BIRLA B.P.O. 24 X 7

BIRLA B.P.O. 24 X 7

BIRLA B.P.O. 24x7

Indian Organization StructureCEO -Aditya BirlaPresident - Prem Kapoor.Vice-president - Sanjay Singhaniya.Ast.Vice president - Dinesh Bhandari.Deputy manager - Jignesh Shah.Operation manager–Manoj Gaikwad.Process manager -Pradip Ingle.

VISION & Mission statementVision:-To be perfect is not our target, but it is a compulsion, in serving

customers and give consistent high returns to company.

Mission:-To be bold enough to break through in every situation, courageous

enough to lead the competition, proactive to become the best.

To be social responsible in all operationas.

To remain globally competitive in terns of quality standards.

To invest in technology and keep in touch with upgrading technology.

VALUE SYSTEM OF BIRLA B.P.O.

ACHIEVEMENTS.Global 6 sigma award 2008.India times company of the year award 2008.

Best Global business award 2006.Best BPO MNC’s award 2006.

FACILITIES

Annual Holidays Packages

1. APTITUDE TEST.

2. GROUP DISCUSSION.

3. PERSONAL INTERVIEW.

GROUP DISCUSSION.

PERSONAL INTERVIEW. LOWER LEVEL INTERVIEWS INTERVIEWERS

HR MANAGER-ANIKET PUJARIPROCESS LEADER-NEELAM

KULKARNIPROCESS LEADER-PRADIP INGLE

MIDDLE LEVEL INTERVIEWS INTERVIEWERSHR MANAGER-ANIKET PUJARIHR MANAGER –MADHURA KULKARNI

OPERATIONAL MANAGER-MANOJ GAIKWAD

TOP LEVEL INTERVIEWS INTERVIEWER

HR MANAGER – MISS. FARHANAAZ

HR MANAGER – MR. ANIKET PUJARI

AST VICE PRESIDENT- MR. DINESH BHANDARI

Rejection criteria Top level Instability in Job. Middle levelNegative body language.Attitude.Over confidence. Low levelLack of confidence.Lack of fluency.Non ability to work in team.

TRAINING CENTRE

TRAINING PROCESS.

Areas of Training Knowledge of call center operation.

Process training.

Soft skills training.

Computer training.

ACCENT TRAINING

ACCENT TRAININGWHY CANT YOU

MAKE IT IN TIME ?

WHY CANT YOU SEND IT ?

DON’T YOU CARE ABOUT DEFECTS ?

WHAT HAS HIT YOU ?

WHY KAN’ CHU MAKE IT IN TIME ?

WHY KAN’ CHU SEND IT ?

DON’ CHU CARE ABOUT DEFECTS ?

WHAT’S HI’ CHU ?

ROLE OF HR IN BPO’S TOTAL SELECTION PROCESSPOLICY INITIATORRESEARCH ROLE.MEDIATOR.FIXING OF SALARIES RESOLVING PROBLEMS OF EMPLOYEESAPPOINTING RIGHT PERSON AT RIGHT

PLACECONTROLLING THE STRUCTURE OF

COMPANY

Birla Group Members Amit.S.Shirale.Geetanjali.V.Gujar. Dinesh.R.Bhandari.Aniket.S.Pujari.Pooja.P.Pomani.Manoj.D.Gaikwad.Sneha.P.Thakur.Gaurav.Hirani.

Sachin.R.Choudhari.Indrajeet.C.Patange.

Aashik.R.Shah.Pradeep.P.Ingle.Brajesh.Ranjan.Farhanaj.F.Sahib.Asha.A.Poojary.Megha.A.Patil.Prajakta.P.Kulkarni.Nilam.kulkarni.Dhawal.A.Shah.Madhura.R.Kulkarni.