business ethics ch1
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BA 362
BUSINESS ETHICS
MANOLETE GONZALEZ
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Introductions
Na!
Ma"or
#ro$id! an !%a&'! o( a situation )ou *a$! !ncount!r!d t*atco!s c'os!+ in )our o&inion+ to an un!t*ica' d!cision or
action,
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ocus. G!n!ra' Mana/!!nt o(
an or/ani0ation
An or/ani0ation is a s)st! o( conscious')
coordinat!d acti$iti!s or (orc!s o( to or or!
&!rsons4
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Busin!ss Et*ics Cours!.
L!arnin/ O"!cti$!s Sensitivity: To insur! t*at )ou ar! aar! o(7s!nsiti$! to !t*ica' issu!s in a''
as&!cts o( t*! usin!ss !n$iron!nt and &ro(!ssiona' !%c*an/!s
Skill-Building: To &ro$id! )ou it* r!asonin/ and d!cision-a8in/ too's to
*!'& )ou t*in8 t*rou/* !t*ica' issu!s and to r!s&ond s!nsi') *!n (ac!d it*
suc* issu!s Integration: To !na'! )ou to !((!cti$!') int!/rat! )our &!rsona' $a'u!s and
r!asonin/ s8i''s into a'' o( *at )ou do and stand (or
Practice: To /i$! )ou o&&ortuniti!s to 9&ractic!9 $a'u!s int!/ration and !t*ica'
r!asonin/ &roc!ss!s in cas! !%&!ri!nc!s
Understanding: To o((!r )ou a d!!&!r und!rstandin/ o( t*! ro'! )ou &'a) in
(orin/ or/ani0ationa' cu'tur! and t*! !ans ) *ic* )ou can i&act it in a
&ositi$! ann!r
Reinforcement: To r!in(orc! t*! r!sourc!s a$ai'a'! to )ou i( con(ront!d it*
!t*ica' situations
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;!
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;!
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Hous! ;u'!s
!!& distractions to a iniu+ r!s&!ct )our &!!rs S*ut o(( c!'' &*on!s or &'ac! t*! in si'!nt od! >not! an unatt!nd!d
$iratin/ c!'' &*on! is distractin/?
Usin/ 'a&to&s ar! o8 (or not! ta8in/ or r!(!r!nc! to not!s Co! to c'ass on ti! i( )ou do arri$! 'at!+ tr) to !nt!r unotrusi$!')+
!/ tr) not to a'8 in (ront o( t*! instructor *!n c'ass is in s!ssion
A$oid sid! discussions it* )our n!i/*or I( )ou *a$! to '!a$! !ar')+ '!t t*! instructor 8no and sit *!r! )ou can
'!a$! unotrusi$!') Mu'ti-tas8in/ acti$iti!s ar! not a&&r!ciat!d+ (or !%a&'! r!adin/ t*!
n!s&a&!r+ or8in/ on anot*!r cours! durin/ c'ass+ sur(in/ t*! int!rn!t+s'!!&in/+ !tc
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Hous! ;u'!s
;!s&!ct !ac* ot*!r. to'!rat! di((!r!nc!s o( o&inion and ann!r o(&artici&atin/
I( )ou *a$! stron/ o&inions+ $oic! it and ! *!ard+ 'ist!n to r!s&ons!s+
!n/a/! in an !%c*an/! o( o&inions+ and t*!n a''o t*! c'ass to o$! on Huor+ in(ora'+ o8 But do r!!!r *) ! ar! in c'ass Ot*!r su//!stions,
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Et*ics Busin!ss
McGraw-Hill/Irwin
Business Ethics: Decision-Making for PersonalIntegrity& Social es!onsi"ility# Copyright 2008 The McGraw-Hill Companies, Inc. All rights resere!.
$ha!ter1
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A &!rson it* outard coura/!
dar!s to di!
A &!rson it* inard coura/!dar!s to 'i$!
- Lao T0u
Ethics is tougher than you
think . . .
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C*a&t!r O"!cti$!s
A(t!r !%&'orin/ t*is c*a&t!r+ )ou i'' ! a'! to.
1 E%&'ain *) !t*ics is i&ortant in t*! usin!ss !n$iron!nt
2 E%&'ain t*! natur! o( usin!ss !t*ics as an acad!ic disci&'in!
3 Fistin/uis* t*! !t*ics o( &!rsona' int!/rit) (ro t*! !t*ics o( socia'r!s&onsii'it)
5 Fistin/uis* !t*ica' nors and $a'u!s (ro ot*!r usin!ss-r!'at!d
nors and $a'u!s
: Fistin/uis* '!/a' r!s&onsii'iti!s (ro !t*ica' r!s&onsii'iti!s
6 E%&'ain *) !t*ica' r!s&onsii'iti!s /o !)ond '!/a' co&'ianc!
@ Fistin/uis* !t*ica' d!cision-a8in/ (ro ot*!r &ractica' d!cision
situations
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O&!nin/ F!cision #oint.
Aaron Feuerstein We ill discuss this !"ening #ecision Point at the $eginning
of the ne%t class.
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Busin!ss !t*ics is a &roc!ss o(
r!s&onsi'! d!cision-a8in/
T*! scanda's and ruin !%&!ri!nc!d sinc! t*! Enron co''a&s!
!r! rou/*t aout ) !t*ica' (ai'ur!s
! i'' discuss a d!cision-a8in/ od!' t*at can *!'&indi$idua's to und!rstand suc* (ai'ur!s and a$oid (utur!
usin!ss and &!rsona' tra/!di!s
Why explore ethics in business?Because
Ethics Failures = Business Failures
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An Et*ica' Cor&orat! C'iat!
&'is either develo"ing or deteriorating(
enriching itself or im"overishing itself.
It needs constant care and attention.)
Study $y the Woodstock *enter
+eorgeton University( #.*.
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,he conseuences of unethical$ehavior and unethical $usiness
institutions are too serious for
too many "eo"le to $e ignored.
ulti"ly these harms $y the do/ens of other
com"anies im"licated in similar scandals and
one gets an idea of hy ethics is no longer
dismissed as irrelevant.
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Sta8!*o'd!rs4
T*is discussion o( t*! ran/! o( &!o&'! i&act!d ) t*! Enron co''a&s!
!$id!nc!s *o on! cas! can draatica'') a((!ct t*! 'i$!s o( t*ousands o(
&!o&'!. !&'o)!!s+ stoc8*o'd!rs+ ana/!!nt+ su&&'i!rs+ custo!rs+ and
surroundin/ couniti!s
or !tt!r or (or ors!+ t*! d!cisions ad! it*in a usin!ss (ir i''
a((!ct an) or! &!o&'! t*an on') t*! indi$idua' *!rs!'(
Et*ica'') r!s&onsi'! usin!ss d!cision-a8in/ t*!r!(or! ust o$!
!)ond a narro conc!rn it* stoc8*o'd!rs+ and consid!r t*! i&act t*atd!cisions i'' *a$! on a id! ran/! o( sta8!*o'd!rs
In a /!n!ra' s!ns!+ a usin!ssstakeholder i'' ! an)on! a((!ct!d+ (or
!tt!r or ors!+ ) d!cisions ad! it*in t*! (ir
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Sta8!*o'd!r T*!or)
Sta8!*o'd!r t*!or) is a od!' o( cor&orat! socia' r!s&onsii'it) t*at
*o'ds t*at usin!ss ana/!rs *a$! !t*ica' r!s&onsii'iti!s to t*is or!
road ran/! o( sta8!*o'd!rs+ as o&&os!d to a or! narro $i! t*at t*!
&riar) r!s&onsii'it) o( ana/!rs is 'iit!d to stoc8*o'd!rs
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Sta8!*o'd!rs. Cor&orationsSta8!*o'd!rs. Cor&orations
Custo!rs7C'i!nts
Stoc8*o'd!rs
E&'o)!!s
Consu!r ad$ocat!s
;!/u'ators
M!dia
Go$!rn!nt
Trad! Associations
Co&!titors
Loca' Counit)
Ot*!rs,,,,,
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*) car! aout !t*ics,
Un!t*ica' !*a$ior cr!at!s (inancia' and ar8!tin/ ris8s
A co&an) can /o out o( usin!ss+ and its !&'o)!!s can /o to "ai'+ i( no
on! is &a)in/ att!ntion to t*! !t*ica' standards o( t*! (ir
A (irs !t*ica' r!&utation can &ro$id! a co&!titi$! ad$anta/!+ ordisad$anta/!
Consu!r o)cotts /i$! !$!n t*! ost s8!&tica' usin!ss '!ad!r r!ason
to &a) att!ntion to !t*ics
Mana/in/ !t*ica'') can a'so &a) si/ni(icant di$id!nds in or/ani0ationa'structur! and !((ici!nc)
Trust+ 'o)a't)+ coit!nt+ cr!ati$it)+ and initiati$! ar! "ust so! o( t*!
or/ani0ationa' !n!(its t*at ar! or! 'i8!') to ('ouris* it*in !t*ica'')
sta'! and cr!di'! or/ani0ations
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REALITY CHECK
Why $e good0T*! Institut! (or Busin!ss+ T!c*no'o/) and Et*icssu//!sts t*! (o''oin/ Nin! Good ;!asons4 to run a
usin!ss !t*ica'').
1 Liti/ation7indict!nt a$oidanc!2 ;!/u'ator) (r!!do3 #u'ic acc!&tanc!5 In$!stor con(id!nc!: Su&&'i!r7&artn!r trust
6 Custo!r 'o)a't)@ E&'o)!! &!r(oranc! #!rsona' &rid!J Its ri/*t
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But+ do!s ri/*t4 or int!/rit)4 *a$!
r!ards,
9*i'! t*! *!ad'in!s ar! /oin/ to a'' t*! /u)s *o ar! doin/
it ron/+ t*!r! is a $!r) stron/ cor&s o( &!o&'! *o ar! r!a'')
coitt!d to doin/ it ri/*t #art o( doin/ it ri/*t is )ouKr! notdoin/ it to /!t *!ad'in!s ouKr! doin/ it to r!a'') a8! a
di((!r!nc! in t*! 'i$!s o( &!o&'!
-- G!or/!ton Co''!/! #r!sid!nt Bi'' Crouc*+ s&!a8in/ at a usin!ss !t*ics con(!r!nc!s&onsor!d ) t*! Et*ica' L!ad!rs*i& Institut! >
9Stron/ Et*ics H!'& Busin!ss!s Succ!!d+ Con(!r!nc! S&!a8!rs Sa)+9A#+ Mar 2:?
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O&!nin/ F!cision #oint.
Aaron Feuerstein Should 1aron 2euerstein re$uild in alden and "ay his
em"loyees in the meantime0 *at (acts ou'd ! *!'&(u' as )ou a8! )our "ud/!nts aout
!u!rst!in,
Ho an) di((!r!nt !t*ica' $a'u!s ar! in$o'$!d in t*is situation, *at8ind o( an is !u!rst!in, Ho ou'd )ou d!scri! *is actions a(t!r t*!(ir!, Can )ou d!scri! t*! an and *is actions it*out usin/ !t*ica' or!$a'uati$! ords,
*os! int!r!sts s*ou'd !u!rst!in consid!r in a8in/ t*is d!cision, Ho
an) di((!r!nt &!o&'! !r! a((!ct!d ) t*! (ir! and t*! d!cision, *at ot*!r o&tions !r! a$ai'a'! (or !u!rst!in, Ho ou'd t*!s!a't!rnati$!s *a$! a((!ct!d t*! ot*!r &!o&'! in$o'$!d,
!r! !u!rst!ins actions c*arita'!+ or as t*is so!t*in/ *! *ad a dut)or o'i/ation to do, *at is t*! di((!r!nc! !t!!n acts o( c*arit) ando'i/ator) acts,
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Busin!ss Et*ics as Et*ica'
F!cision-Ma8in/ (insert obj. 2)
F!cisions *ic* (o''o (ro a &roc!ss o( t*ou/*t(u' and
consci!ntious r!asonin/ i'' ! or! r!s&onsi'! and !t*ica'
d!cisions ;!s&onsi'! d!cision-a8in/ and d!'i!ration i''
r!su't in or! r!s&onsi'! !*a$ior T*! &oint o( a usin!ss !t*ics cours!,
To '!arn aout t*! /r!at !t*icists o( *istor) suc* as Aristot'!+ o*n
Stuart Mi''+ and Ianu!' ant >t*!informationalcontento( t*!
c'ass?
To !%&'or! !t*ica' behavior, to consid!r *o *uan !in/s
&ro&!r') s*ou'd 'i$! t*!ir 'i$!s
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Busin!ss Et*ics as Et*ica'
F!cision-Ma8in/
An !t*ics c'ass stri$!s to &roduc! or! !t*ica' !*a$ior
aon/ t*! stud!nts *o !nro'' But t*! on') acad!ica'')
and !t*ica'') '!/itiat! a) to do t*is is t*rou/* careful(
and reasoned decision-making
A &roc!ss o( rationa' d!cision-a8in/+ a &roc!ss t*at in$o'$!s
car!(u' t*ou/*t and d!'i!ration+ can and i'' r!su't in
!*a$ior t*at is ot* or! r!asona'! and or! !t*ica'
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So+ *at do ! !an
)Ethics?
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Ethics is not this:
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*at is !t*ics,4
At its ost asic '!$!'+ !t*ics is
conc!rn!d it* *o ! act and *o
! 'i$! our 'i$!s
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*at is !t*ics,4
Et*ics in$o'$!s *at is &!r*a&s t*! ost onu!nta'
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*at is !t*ics,4
T*is (unda!nta'
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#!rsona' ;!s&onsii'it) $s
Socia' ;!s&onsii'it), >insert obj. !)
T*!r! i'' ! an) ti!s it*in a usin!ss s!ttin/ *!r!
an indi$idua' i'' n!!d to st!& ac8 and as8.
In t*! s!cond s!ns!+ Ho s*ou'd ! 'i$!,4 r!(!rs to *o !
'i$! to/!t*!r in a counit) In t*is s!ns!+ usin!ss !t*ics is conc!rn!d it* *o usin!ss
institutions ou/*t to ! structur!d+ aout cor&orat! socia'
r!s&onsii'it)+ aout a8in/ d!cisions t*at i'' i&act an)
&!o&'! ot*!r t*an t*! indi$idua' d!cision-a8!r
What should I do? How should I act?
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#!rsona' ;!s&onsii'it) $s
Socia' ;!s&onsii'it),
T*is as&!ct o( usin!ss !t*ics as8s us to !%ain!
usin!ss institutions (ro a social rat*!r t*an an
individual&!rs&!cti$!
! r!(!r to t*is road!r socia' as&!ct o( !t*ics as
d!cision-a8in/ (or social res"onsi$ility
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1-3:1-3:
Et*ica' Nors and a'u!s(insert obj. ")
A co&an)s cor! $a'u!s+ (or !%a&'!+ ar! t*os! !'i!(s and
&rinci&'!s t*at &ro$id! t*! u'tiat! /uid! in its d!cision-a8in/
Indi$idua's can *a$! t*!ir on &!rsona' $a'u!s and+ i&ortant')+
institutions a'so *a$! $a'u!s
Values =
Those beliefs that incline us to act or to choose in
one way rather than another
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Fistin/uis*in/ Nors
On! a) to distin/uis* t*!s! $arious t)&!s o( $a'u!s is in
t!rs o( t*! !nds t*at t*!) s!r$! inancia' $a'u!s s!r$! on!tar) !nds+ r!'i/ious $a'u!s s!r$!
s&iritua' !nds+ a!st*!tic $a'u!s s!r$! t*! !nd o( !aut)+ '!/a'$a'u!s s!r$! 'a+ ord!r+ and "ustic!+ and so (ort*
Fi((!r!nt t)&!s o( $a'u!s ar! distin/uis*!d ) t*! $arious !nds
s!r$!d ) t*os! acts and c*oic!s
So+ *o ar! !t*ica' $a'u!s to ! distin/uis*!d (ro t*!s!ot*!r t)&!s o( $a'u!s, *at !nds ar! s!r$!d ) !t*ics,
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L!/a' ;!s&onsii'iti!s $s
Et*ica' ;!s&onsii'iti!s (insert obj.# $ %)
T*! 'a &ro$id!s a $!r) i&ortant /uid! to !t*ica' d!cision-
a8in/+ ut '!/a' nors and !t*ica' nors ar! not id!ntica'
nor do t*!) a'a)s a/r!!
O$!r t*! 'ast d!cad!+ an) cor&orations *a$! !sta'is*!d
!t*ics &ro/ras and *ir!d !t*ics o((ic!rs *o ar! c*ar/!d
it* ana/in/ cor&orat! !t*ics &ro/ras
Muc* /ood or8 /!ts don! ) !t*ics o((ic!rs+ ut it is (air tosa) t*at uc* o( t*is (ocus!s on co&'ianc! issu!s T*!
Saran!s-O%'!) Act cr!at!d a draatic and $ast n! 'a)!r o(
'!/a' co&'ianc! issu!s
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Cant t*! 'a ans!r t*! n!/ati$!? aout t*is a&&roac*,
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Reality Check
Ethics goes Mainstream!
A 2DD3 &o'' ) F!'oitt! o( :+DDD dir!ctors o( t*! to& 5+DDD
&u'ic') trad!d co&ani!s r!&ort!d t*at J &!rc!nt !'i!$!d
t*at an !t*ics and co&'ianc! &ro/ra as an !ss!ntia' &art
o( cor&orat! /o$!rnanc! O$!r D &!rc!nt *ad d!$!'o&!d (ora' cod!s o( !t*ics !)ond
t*os! r!
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Ho is !t*ica' d!cision-a8in/
di((!r!nt (ro ot*!r d!cision-
a8in/, (insert obj. *)
Et*ics is a &art o(ractical reason+ r!asonin/ aout
*at ! s*ou'd do+ as o&&os!d to theoretical reason+*ic* is r!asonin/ aout *at ! s*ou'd !'i!$!
T*!or!tica' r!ason is t*! &ursuit o( trut*+ *ic* is t*!
*i/*!st standard (or *at ! s*ou'd !'i!$!
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Fiscussion o( O&!nin/
F!cision #oint.
Aaron Feuerstein On t*! sur(ac!+ Ma'd!n Mi''s &ro$id!s a c'!ar+ i( !%tr!!+
!%a&'! o( a usin!ss '!ad!r *o as i''in/ to a8!
si/ni(icant (inancia' sacri(ic!s (or t*! !''-!in/ o( *is!&'o)!!s and counit)
Aaron !u!rst!in cou'd *a$! ad! an) ot*!r d!cisions t*at
ou'd *a$! !!n (inancia'') !n!(icia'+ a't*ou/* at a /r!at
costs to !&'o)!!s and t*! surroundin/ tons To an) &!o&'!+ *! as a tru! *!ro
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1-5:1-5:
Fiscussion o( O&!nin/
F!cision #oint !t+ t*! cas! !$!ntua'') !ca! or! co&'!% On! i&ortant (act is t*at Ma'd!n Mi''s as &ri$at!') on!d Had !u!rst!in !!n CEO o( a &u'ic') trad!d cor&oration+
*is r!s&onsii'iti!s ou'd *a$! !!n si/ni(icant') di((!r!nt B!caus! o( t*is (act+ so! os!r$!rs d!scri! !u!rst!ins
d!cisions as a si&'! cas! o( &!rsona' /!n!rosit)+ ut not a*!'&(u' od!' (or ot*!r cor&orat! !%!cuti$!s
As it as+ Ma'd!n Mi''s as una'! to r!co$!r (inancia'')(ro t*! 'oss!s associat!d !it*!r t*! (ir! and it* !u!rst!insd!cisions and !$!ntua'') !nt!r!d an8ru&tc)
Critics c'ai t*at t*is (act d!onstrat!s t*! r!a' costs o( suc*
/!n!rosit)
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C*a&t!r On! ocau'ar) T!rs
A(t!r !%ainin/ t*is C*a&t!r+ )ou s*ou'd *a$! a c'!ar
und!rstandin/ o( t*! (o''oin/ !) T!rs and )ou i'' (ind
t*! d!(in!d in t*! G'ossar). Et*ics
Mora'it)7Socia' ustic!
a'u!s
Norati$! !t*ics7F!scri&ti$! !t*ics
Sta8!*o'd!rs
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