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Business Travel Trends 2014 By Asha Patel and Robbi Hamida

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Agenda

•World Factors

•Economic Factors

•Future of Technology

•Future of Airlines

•Future of Cars

•Future of Hotels

•Future of Rail

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World Factors

The world is watching Brazil, China and India

• Brazil is in the hot seat with over $30 Billion in travel spend expected in 2013

• Will drive growth at twice the world average

• World Cup in 2014 and Olympics in 2016 : Brazil

• China will overtake the US in total business travel spend in 2014

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World Factors

• Relaxed Visa Programs

• We will see many countries begin to relax entry requirements.

• Russia working toward and making progress toward visa free travel to the EU

• Visa reform in the US to being more visitors to the US

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Economic Factors

• Inflation

• Prices continuing to increase YOY

• Conservative analysis says 3-5%

• Sequester

• Already affecting travel today

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Economic Factors

• Do you have a case of the Mondays?

• Mondays tend to be the most expensive day for air, hotel and car bookings travel.

• To save money when traveling, avoid consumption on Mondays followed by Fridays.

• For cars, the cheapest day is Saturday and hotels, cheapest on Tuesdays.

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Future of Technology

• Smart Phones

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Future of Technology

• Apps

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Future of Technology

• Social Media

Tweet from your seat ……….. @DeltaAssist

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Future of Technology

• Expense Management

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Future of Technology

• Further Adoption of Online Usage

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Future of Technology

• WiFi

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Future of Airlines

• Ancillary Fees

• Airline Fees for Changing Flights was Ranked Top Ancillary Fee

• Low Cost Carriers (LCCs)

• Latin America and Asia/Pacific

• Consolidation

• AA/US Merge

• Full Aircraft

• As airlines “right-size” aircraft, planes are more full

• Continued Outsourcing of Airport Staff

• In early 2013, Frontier announced to over 700 staff members that their positions would be outsourced to a third party company

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The Accelerating Consolidation of the U.S. Airline Industry

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Future of Airlines

Top Concerns of Business Travelers*

1. Delayed Flights

2. Limited Seat Availability

3. Ease of Passing through Security

4. Earning Loyalty Points

5. Missed Connection Flights

*From Travel Leaders Business Travel Trends Survey

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Future of Cars

• Silvercar

• Included Navigation

• In Car WiFi

• Satellite Radio

• No Cost Tolls Tracking

• No Upcharge for Gas refills

• Pick Up car

• 1.) Make reservation with travel agent or using App

• 2.) Scan the Car You want and doors will unlock

• 3.) Your Phone syncs with car

• 4.) Once done, return car and walk to your plane.

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Future of Cars

• Consolidation of Car Rental Companies

• Car Sharing

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Future of Hotels

• Ancillary Fees

• Resort Fees

• WiFi Fees

• Parking Fees

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Future of Hotels

• Enhanced Technology

• Smart Phone Check In

• Front Desks Being Replaced by Kiosks with Avatars

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Future of Rail

• Rail corridors will become faster and more efficient.

• Travelers continue to get fed up with airport lines and security

• China launches advanced high-speed rail routes between major business hubs

• Beijing – Shenzhen (10 Hours; Formerly 23 hours)

• Beijing – Shanghai (5 Hours)

• Beijing – Nanjing (4 Hours)

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