c. radhakrishnan w elcome t o emotional intelligence training by c. radhakrishnan 24 march 2009...
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C. Radhakrishnan
WELCOME TOEMOTIONAL INTELLIGENCE
TRAINING
By
C. Radhakrishnan
24 March 2009Payyanur College
Payyanur
C. Radhakrishnan
“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.”
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Daniel Goleman, Ph.D.Working with
Emotional Intelligence
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GOOD PERSONALITY
Attributes of a person with “Good personality”?Good physiquePleasing mannersPersonal and Professional integrityTrustworthiness and reliability
Good control over body and mind
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WHAT IS EMOTIONAL INTELLIGENCE? Emotional intelligence is not about
being nice all the time It is about being honest. Emotional intelligence is not about
being “touchy-feely.” It is about being aware of your
feelings, and those of others. Emotional intelligence is not about
being emotional. It is about being smart with your
emotions.
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ACCORDING TO DANIEL GOLEMANA set of key skills, abilities and
competencies that can be learned by anyone. (unlike traditional Intelligence Quotient (IQ) which is primarily innate)
He writes that emotional intelligence include such skills as being able to motivate oneself, being persistent in facing obstacles and achieve goals, controlling impulses and delaying gratification, controlling one’s moods, thinking rationally, empathizing with others and hoping.
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TODAY’S TRAINING WILL HELP YOUUnderstand emotional intelligence
and why it is important to personal and professional success.
Recognize five competencies you can work on to increase your level of emotional intelligence.
Listen to and employ your emotions for better decision making.
Show you care, and build trust by displaying sensitivity and concern.
Use your energy and enthusiasm to motivate others.
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SAARNI, CAROLYN (1999)AMERICAN “FOLK THEORIES” OF EMOTION
The volcano theory (“If you don’t vent your emotions, you’ll explode”)
The tidal wave theory (“ Don’t ever lose control because your feelings will overwhelm you”)
The out-of-sight/out-of mind theory (If you don’t think about your feelings, they will go away)
The Vulcan theory (“ Your emotions are irrational and illogical, they only get in the way of solving problems”)
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PERSONAL BENEFITS OFEMOTIONAL INTELLIGENCE
Greater career successStronger personal relationships Increased optimism and confidenceBetter health
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PROFESSIONAL BENEFITS OFEMOTIONAL INTELLIGENCE
Effective leadership skills Improved communicationLess workplace conflictBetter problem solving skills Increased likelihood of promotion
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THE FIVE ESSENTIAL COMPETENCIES OF EMOTIONAL INTELLIGENCE
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Do I believe ...
... what God says about me?
... my own self-perception
and the evaluation of others?
C. Radhakrishnan
Self-awareness includes recognition of our personality, our strengths and weaknesses, our likes and dislikes.
Developing self-awareness can help us to recognise when we are stressed or under pressure.
It is also often a prerequisite for effective communication and interpersonal relations, as well as for developing empathy for others.
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“If you understand your own feelings you get a really great handle on how you’re going to interact and perform with others…
So one of the first starting points is, ‘what’s going on inside of me?”
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Mr. Chuck WolfePresident,
C. J. Wolfe Associates, LLC
C. Radhakrishnan
PRACTICING SELF-AWARENESS
Awareness of our own emotional states is the foundation of all the E.I. skills.
Learn to “tune-in” to your emotions – they can give you valid information about your responses to stressful situations.
Recognize the importance of emotions even in “technical” fields.
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AttributionSelf-
Efficacy
Knowledge of one’s
Cognition
Regulation of one’s
Cognition
Meta Cognition Awareness
Strategies
Knowledge Base
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Will
Motivation
Skill
Deliberate
PracticesFeedback
Self-Regulation
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SELF-REGULATION
“If we are in a heightened state of agitation or anger we cannot make good decisions, we cannot reason well.”
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Christine CasperCommunication, Motivation
& Management Inc.
C. Radhakrishnan
PRACTICING SELF-REGULATION
Accept responsibility for choosing your own emotional responses.
Learn to “reframe” stressful situations into ones that are challenging.
Be aware of, and learn to manage, your own emotional “triggers.”
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SELF-MOTIVATION
“High performers are those who are able to see with some clarity to what degree they are responsible for a setback and to what degree it may be circumstance or other people, and as a result they are able to be more persistent.”
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Dr. J.P. Pawliw-FryCo-Director,
Inst. For Health & Human Potential
C. Radhakrishnan
PRACTICING SELF-MOTIVATION
Recognize that emotions affect your performance.
Identify your “explanatory style.” When a setback strikes, resist asking “what’s wrong with me?” Instead, ask “what can I fix?”
Work to achieve your “flow state,” being in the moment with work tasks.
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8 MENTAL STEPS TO SELF-MOTIVATION
Use visual motivators: Inspirational quote or poster - Cartoon or joke
Keep positive friends: Those support and build you up Read and listen well: Books and tapes Positive self-talk: Be your own best encourager Life can be tough -get used to it: Life is not always
fair; it’s rarely easy. Stop thinking life should be easy. Keep a positive attitude: Choose your attitude
towards your circumstances. Take a break: Take some time to re-charge your
emotional and spiritual batteries. Share with others: Once you are motivated yourself,
start motivating others. It will drive you to new heights of accomplishment!
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EMPATHY “If people will stop for a
moment and put themselves in another person’s shoes…it will help them modify their own behavior. It will help them develop relationships with those people.”
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Darryl Grigg, Ed.D.Co-Developer,
American Express Emotional Competence Program
C. Radhakrishnan
PRACTICING EMPATHYEmpathy means recognizing, and
responding appropriately to, the emotions of others.
By expressing empathy, you also create empathy in others.
Realize that emotions impact such measurable goals as productivity and safety.
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CREATING EFFECTIVE RELATIONSHIPS
Employ all your emotional competencies – awareness, regulation, motivation, and empathy – to:
Influence and persuade others. Build consensus and support for team
goals. Motivate and inspire yourself and
others to achieve those goals.
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Ten Commandments Of Human Relationships1. Speak to People2. Smile at People3. Call People by Name4. Be Friendly and Helpful5. Be Cordial6. Be Genuinely Interested In People7. Be Generous With Praise8. Be Considerate9. Be Alert10. Have a Good Sense of Humour Don't take yourself too seriously. When you
add lots of patience, and humility, you will have a recipe for enduring success.
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EMOTIONAL INTELLIGENCE MAP1
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Self-Awareness Empathy Emotional Awareness Understand Others Accurate Self-Assessment Developing Others Self-Confidence Service OrientationSelf Management Leveraging Diversity Self Control Political Awareness Trustworthiness Social Skills
(Relationships)
Conscientiousness Influence Adaptability Communication Innovation Conflict ManagementMotivation Leadership Achievement Drive Change Catalyst Commitment Building Bonds Initiative Collaboration &
Cooperation Optimism Team Capabilities
C. Radhakrishnan
HOW TO INCREASE YOUR EQ
Conduct a “personal inventory.” Analyze the setting & identify skills
needed. Enlist trusted friends. Focus on a few competencies. Practice, practice, practice. Be observant and reflective. Don’t expect immediate results. Learn from your mistakes. Acknowledge your successes.
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TO SUM UP
"And so there's a real pay-off. The people who will become the leaders, the people who will become the star performers, are the ones who have the strengths in the key emotional intelligence abilities.”
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Daniel Goleman, Ph.D.Founder,
Emotional Intelligence Services
C. Radhakrishnan
REFERENCES: Gardner, H. (1983). Frames of Mind. New
York: Basic Books. Goleman, D. (1995). Emotional intelligence.
New York: Bantam Books. Mayer, J.D., Salovey, P., & Caruso, D. (2000).
Models of Emotional Intelligence. In Ed. R.J. Sternberg’s Handbook
of Intelligence (pp. 396-420). Cambridge, UK: Cambridge University Press.
Liptak, J.J. Using Emotional Intelligence to help students succeed in college. Journal of Employment Counseling.
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