caring for ourselves in times of crisis · 2020-04-08 · deanna lw frings, ms ed, cpxp vice...

Caring for Ourselves in Times of CrisisModerator: Deanna Frings, MS Ed, CPXP | Vice President, Learning and Professional Development, The Beryl Institute

Panelists: Lou Lacey, LPC, Director of Emotional Wellness, Children’s of Alabama & Helen Riess, M.D., Founder, CEO, Empathetics, Inc. | Associate Professor of Psychiatry, Harvard Medical School

April 9, 2020

Elevating the Human Experience in Healthcare

- The Beryl Institute

Defining Patient Experience

www.theberylinstitute.org

Our Moderator

Deanna LW Frings, MS Ed, CPXPVice President, Learning & Professional Development The Beryl Institute

@FringsDeanna

www.theberylinstitute.org

Caring for Ourselves in Times of CrisisApril 9, 2020

www.theberylinstitute.org 9

We believe human experience is grounded in experiences of patients & families, those who work in healthcare and the communities they serve.

The global community of practice committed toelevating the human experience in healthcare.

www.theberylinstitute.org

Changing healthcare by ensuring an unwavering commitment to the

HUMAN EXPERIENCE

10

www.theberylinstitute.org

Framing

Today we find ourselves in a once in a lifetime health crisis that calls on us to elevate our humanity in ways we could have only imagined.

This will push our traditional conversations on the human experience in healthcare to new places, all the while calling us to reinforce our commitment to the delicate balancing act of caring for those we serve AND those who

are charging into this crisis to care for or support those caring for those in the greatest need.

What can and should we be doing to care for our communities, each other and ourselves?

11

www.theberylinstitute.org

Our Panel

12

Deanna FringsMS, Ed, CPXP

VP, Learning & Professional Development

The Beryl Institute

Lou LaceyLPC

Director, Emotional WellnessChildren’s of Alabama

Tiffany ChristensenCPXP

VP, Experience IntegrationThe Beryl Institute

Helen RiessM.D.

Founder & CEOEmpathetics, Inc

Associate Professor PsychiatryHarvard Medical School

www.theberylinstitute.org

Fish-Bowl Conversation

Panelist engaged in direct conversation

Participants invited to engage in the conversation via the chat function. Insights and questions will be pulled into the conversation as possible

All chats will be captured in summary notes.

13

Introductions

www.theberylinstitute.org 14

Our Challenges & Realities

Lou Lacey Deanna Frings Tiffany ChristensenHelen Riess

Moral Distress

Emotional Exhaustion

Responding to Crisis

Challenges

www.theberylinstitute.org

The importance of self-care and self-empathy during this time.

15

Self-care

www.theberylinstitute.org

The value of finding meaning.

16

www.theberylinstitute.org

What can we do to feel safe and strong today?

17

Where do you feel strong today?

www.theberylinstitute.org

Changing healthcare by ensuring an unwavering commitment to the

HUMAN EXPERIENCE

18

www.theberylinstitute.org

THANK YOU, BE SAFE and STAY WELL!

Thank you for participating!

www.theberylinstitute.org

Thank you for participating