caring together engaging with our stakeholders. background “as a service user i am given little...
Post on 26-Dec-2015
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Background
• Our responsibilities
• Why we are different– Eastern Cheshire Community HealthVoice– Public Engagement and Involvement
Early aims
• Improvement via experience
• Need to move from a service that does things to and for its patients to one where the service works with patients to support them with their health needs
To …
• Feeling informed and creating different options with me
• Staff who listen and spend time with me• Being treated as a person, not a number• Being involved in my care and able to ask questions• Knowing what options are available to me• Efficient processes of a high standard
“Empowerment”
Why co-design?
• Personal experience a great motivator for change• Leads to a service that will deliver the quality of care
we aspire to• Shared vision to get the values and principals right to
keep people involved
Our early achievements
• Development of HealthVoice– Importance of integrated care– Genuine co-design
• Patient representatives on Care Model Design Groups• 3rd Sector representation• Development of Caring Together ‘Vision’ and ‘Values’• Created 4 Pillars of Care
– Empowered People– Community Provided Care– Local Specialist Care– Regional Specialist Care
Join the Conversation Campaign
• Production of infographic• Development of animated characters• Video animation • 10,000 leaflets• Surveys
We’ve been talking & listening to people …
• To help shape the implementation of our care model we’ve proactively been talking to:– People from all walks of life via on-street engagement– Mums and Dads at toddler groups– Young people at schools and colleges– Older isolated people through Age UK and housing
associations– Black and minority ethnic groups through Pathways CiC– People with mental health conditions through Cheshire
and Wirral Partnership
We’ve been talking about …
• Where to go to for advice and support• What additional help they feel they need• The way in which they use GP services• How they feel we could join up care• What hospital services they’ve used and where• Expectations around accessing hospital care• Personal experiences and ideas
So to date …
• 3 Stakeholder Panel events with participation from over 150 individuals
• Over 700 surveys completed• On street engagement in 15 locations• Web site visits 30,023 and 811 visitors• Twitter reach – 290 followers, 23,450 accounts and
74,677 impressions• Facebook – 59 fans, 10,763 views• YouTube – 1,597 views• Press clippings – 25, circ 331,876, value £58,600
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