case study: amadeus’ journey from mainframe to cloud - how service virtualization is key to our...

World®’16

Amadeus’JourneyfromMainframetoCloudHowServiceVirtualizationisKeytoourSuccess

GabrieldeLabachelerie - HeadofQAManagement- Amadeus

DO5X37S

DEVOPS

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Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.

ForInformationalPurposesOnlyTermsofthisPresentation

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Abstract

AtAmadeus,weareconstantlyevolvingourtechnologystacktosupportourbusiness.FoundedasaMainframecompany,wehaveembracedforseveralyearsaSOAarchitecture,andarenowverymuchinvolvedincloudtechnologies.

Thisjourneyuncoverednewchallengeswiththevalidationofourapplications.Fromamonolith,ourQAgroupsnowhavetovalidateamyriadofinterconnectedsoftwarecomponents.WebelieveCAServiceVirtualizationoffersagreatsolutiontotheseproblems.

Thissessionwillbeaboutourchallenges,howweareaddressingthemandwhatwehaveachievedsofarwithCAServiceVirtualization.

GabrieldeLabachelerieAmadeusHeadofQAManagement

4 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

Agenda

ABOUTAMADEUS

TECHNOLOGICALJOURNEY

Q&A

SELECTIONPROCESS

PILOTS

INDUSTRIALIZING

1

2

3

4

5

6

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tial

Amadeusisatechnologycompanydedicatedto the

global travel industry.Wearepresentin195countrieswithaworldwideteamofmorethan12,000people.

Oursolutionshelpimprovethe

businessperformanceoftravelagencies,corporations,airlines,airports,hotels,railwaysandmore.

Amadeusinafewwords

©2015Am

adeusITGrou

pSA

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Confiden

tial

Cruiselines

Hotels

Carrental

Groundhandlers

Ferryoperators

Groundtransportation

Airports

Travelagencies

Insurancecompanies

Airlines

Connectingtheentiretravelecosystem

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tial

Robustglobaloperations

© 2

015

Am

adeu

s IT

Gro

up S

A

1.6+billiondatarequestsprocessedperday

525+milliontravelagencybookingsprocessedin2014

695+millionPassengersBoarded(PBs)in2014

95%oftheworld’sschedulednetworkairlineseats

©201

5Am

adeusITGroup

SA

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tial

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tial

AmadeusTechnologicalJourney

1

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tial

©201

5Am

adeusITGroup

SA

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tial

©201

5Am

adeusITGroup

SA

1987- 2006

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tial

©201

5Am

adeusITGroup

SA

1987- 2006

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tial

©201

5Am

adeusITGroup

SA

2006- 2017

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tial

©201

5Am

adeusITGroup

SA

2017- …

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tial

©201

5Am

adeusITGroup

SA

Andnext…

Page 15

And next…

Page 16

_ Large distributed system • 5000+ “micro” services• Important internal traffic (10x) for each user transaction

_ Thousands of servers• Both physical and virtual

_ Mix of technologies• C++, Java, Python, …• Jboss, Internal frameworks, …

© 2

015

Amad

eus

IT G

roup

SA

Some figures on Amadeus System

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Selectionprocess

2

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tial

Weinterconnectalotofexternalpartners

Welovedistributingcomputingonseveralapplicationservers

Welovere-usingourinternalservices

4 in-housesolutions

Mocking/Ghostinghasalwaysbeenanecessity

forAmadeus

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tial

In-House“ghosting”solutions

Tool Simplicity Versatility Performance Durability

TestTool Server ScriptingTCP protocols Mono-threaded Scripting

Record Replay Record…Replay! Javaonly

Updated eachtimeinterfaces

changeMockTool Complexconfiguration Dynamicvariables

Cachingbased Dependsonlocalsolution

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tial

Solutionselection

RFP Issued

Requirements collection

POC Definition

Atosselected

Comparative Analysis

Study Restitution

CArecommendedIBMshort-listed

Nov-Dec May

POC construction

POCLessonlearned

ComparisonMatrix

March-AvrilJan-Feb Avril

ECO&OBEusecases

Financial Analysis / TCO- ROI

June

IBM&CABestAndFinalOffer

CASVselected

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tial

CA“ServiceVirtualization”solution

Simplicity Versatility Performance Durability

DesktopWorkstationforVirtual ServicesCreation

HTMLWebGUIforSVdeploymentandmanagement

RESTAPIforautomation

Protocols:TCP,XML,EDI,JMS,Java,MQ,…

CustomTCPprotocolssupportedviaJava

extensions

Specificperformancelicense

10000tps

Dynamicresponses

Scriptingcapabilities(JavaScript,Groovy,…)

“MagicStrings”

24x7professionalsupportRegularnewreleases

TrainingcatalogConsultingservices

CommunityAirlinescustomers

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tial

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tial

Pilots

©2016Am

adeusS

.A.S.

3

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tial

_VirtualizationofAmadeusreservationsystem

_DevelopmentofCustomDPHforinternaltransportprotocol

_UsageofDevTest forSOAPflavorhandling

_Testcasesstable,virtualservicesdurable

_Instabilityandrelevanceofdependenttestsystems

_Automationchallenges

_Nocontrolondataofothertestsystems

©2016Am

adeusS

.A.S.

Frontendserver(J2EE)

Results

Maindrivers

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_Demonstratefeasibility

_Lackofcontrolondata,dependentsystems,…

©2016Am

adeusS

.A.S.

Backendserver(C++)

_VirtualizationofinternalC++backend

_IntegrationinInternalSOAArchitecture

_EDIFACTsupportvalidated

Maindrivers

Results

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tial

_Well…performance(controlledperformanceofaccessedsystems,avoidcostlysystemssetup,..)

©2016Am

adeusS

.A.S.

Performance

_TeamautonomousonVScreation

_Performanceofthesolutiondemonstrated

_Majorbenefitofoneversatiletool:reuseassets(VSI,DPH,…)

Results

Maindrivers

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tial

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Industrializing

©2016Am

adeusS

.A.S.

4

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tial

UsecasesTestcasecreationProductionproblemreproduction

©2016Am

adeusITGrou

panditsaffiliatesa

ndsu

bsidiarie

s

One-clickcreationofvirtualservices

_Requiredautomation• Recordingactivation/deactivation• Amadeusspecificitieshandling• MARfilegeneration• VSEdeployment

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tial

UsecasesIntegrationinAmadeusCloudServicesTestexecution“inthecloud”

©2016Am

adeusITGrou

panditsaffiliatesa

ndsu

bsidiarie

s

Virtualservicesincontainers

_DevTest inDocker• Architecturediscussions(whereshouldtheregistrylive…)

_DevTest inLocalEnvironment(inDockerJ)• Twodifferentquestions:dowekeeptheworkstation?WhataboutVSEexecution

_FirstPOCs• todemonstratethefeasibilityofthesolution

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tial

©2016Am

adeusITGrou

panditsaffiliatesa

ndsu

bsidiarie

s

Organizationmodel

Center of Excellence

Capitalize

MaintainGlobal

infrastructure

Trainings

Consulting

QA Office

Advocate

MaintainLocal

infrastructure

Support

Product group

DesignVirtualServices

ConsumeVirtualServices

ExchangeVirtualServices

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Questions?

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