case study: university of california shares tips and tricks for leveraging ca unified infrastructure...
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Case Study: University of California Shares Tips and Tricks for Leveraging CA Unified Infrastructure Management APIs to Expand Monitoring for Existing and Custom Technologies
Alex Solokhin
DevOps: Agile Ops
University of California
Sr. Automation Tools Engineer
DO5X144S
University of California
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© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation
University of California
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Abstract
The APIs that we expose with CA Unified Infrastructure Management provide IT
administrators with the power they need to deliver more operational efficiency
and visibility by allowing them to extend both existing monitoring probes, create
new ones and bridge gaps to monitoring third party software. Join us in this
session to learn how University of California leverages these capabilities to meet
its unique needs such as cloud monitoring, database monitoring and automation
with other ITOM tools. Alex Solokhin from the Office of the President at the
University of California will also provide insights on how to identify gaps for
possible extensions and eventually make the code compatible for the CA
Marketplace.
Alex Solokhin
University Of California
Sr. Automation Tools Engineer
University of California
4 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Agenda
ABOUT UNIVERSITY OF CALIFORNIA
CA UNIFIED INFRASTRUCTURE MANAGEMENT AT UCOP
GAP & SOLUTIONS
STANDARDIZING THE CODE
1
2
3
4
University of California
LIVE VIEWS & DEMOS5
5 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD University of California
About University Of California
System-wide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.
President Janet Napolitano assumed responsibilities in September 2013 as the 20th president of the University of California; she directly oversees the 10 campus chancellors and the director of the Lawrence Berkeley National Lab
Office of the president (UCOP)
6 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD University of California
About University Of California
We deliver data and technology services and,
through collaboration with partners, transform the
role of Information Technology to advance the UC
mission.
UCOP Information Technology Services Guiding Statement
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CA Unified Infrastructure Management At UCOP
Single pane of glass across our heterogeneous environment
– Consolidated multiple tools
Highly flexible alarm management mechanism
– The triage procedures can be encoded into the alarms
– Eliminates the need to rely on external documentation for critical incident handling
The CA UIM framework has the largest and most complete ‘out of the box’ module availability for large scale infrastructures.
Integration with third party Incident management systems is done easily (ServiceNow in our case)
What we selected CA UIM?
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CA UIM @University Of California Key Benefits Achieved
Multiple tools are consolidated into one solution with a centralized console
Can be expanded on Ad Hoc basis – easy scalability that is fast & extremely cost effective
Reduced MTTR and increased reliability through central alarm/incident management50%
9 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD University of California
The Gaps And Solutions
Things we cannot do with existing probes – use db VARCHAR data as alarm string
– Monitor email data
Python & logmon -> flexible power suite – build daemons, bridge data w/logmon)
– reach all the way into synthetic transaction realm while retaining super light weight log data structure
Remote monitoring with no tunnels or robots through email
Identify drawbacks and downfalls that cannot be addressed out of the box
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Read spooled file to create logmon
Oracle Client 11G Correction
Oracle DB Poller Daemon Structure
Daemon utilizes Oracle 11g client
Spool data from Oracle db using separately stored SQL scripts called by the daemon
Process spooled data to format the final logmon files
Look for unique records in the spooled log every poll cycle and attach them to final logmon file
Build logmon profiles to instrument the data to the dashboard
Query spooled into log file
Function spool
Unformatted log
Final logmonfile
Shape final logmonfriendly file. Append unique records to the end of the file
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Standardizing the Code
Set uniform encoding (e.g. utf-8)
Integrated functions to bypass alarm suppression when
needed
Function definitions that will allow for universal database
monitoring without code changes
Open Source format for easy maintenance and
modifications
Making custom daemons easily deployable for different causes
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Applications and Opportunities Robot-less shipment of monitoring data through email delivery to a local daemon
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Live View of the Code & Dashboards
Live VPN session to view the examples
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Recommended Sessions
SESSION # TITLE DATE/TIME
DO5T16SCase Study: Blackhawk Networks Ensures Business
Service Reliability Across Hybrid IT Infrastructures11/19/2015 at 11:30 am
DO5X142STechnology Primer: Hey IT—Your Big Data Infrastructure
Can’t Sit in a Silo Anymore11/19/2015 at 2:00 pm
DO5T17S
Case Study: University of Chicago Achieves High
Availability through a Centralized and Service Centric
Approach to IT Monitoring
11/19/2015 at 4:30 pm
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Follow Conversations At…
Smart Bar
CA UIM
Theater 5
Tech Talks
CA UIM
Theater 5
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For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15
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