challenging culture, inspiring innovation and improving care - bryan sivak
Post on 22-Jun-2015
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h"p://hhs.gov/idealab @HHSIDEALab / @BryanSivak
hhs.gov/idealab
“That’s the way we have always done it.”
hhs.gov/idealab
“We tried that once and it didn’t work.”
hhs.gov/idealab
“The lawyers will never go for that.”
hhs.gov/idealab
“Did this get run by the White House?”
“Our appropriaKon will get cut.”
“If we say yes to this, how do we say no to everyone else?”
“Those people in congress will never get it together to make that happen. ”
hhs.gov/idealab
hhs.gov/idealab
hhs.gov/idealab
hhs.gov/idealab
hhs.gov/idealab
1) Invest in our workforce
2) Recruit from unusual sources
3) Catalyze cross-‐boundary communiKes
hhs.gov/idealab
AcceleraKon and scaling of proven concepts
Catalyzing early stage ideas HHS Ignite Accelerator
HHS Ventures Fund
Recognizing HHS employees who challenge the status quo
HHS Innovates Awards
We support HHS Employees that want to do things differently
hhs.gov/idealab
HHS Ignite
hhs.gov/idealab
HHS Ignite
hhs.gov/idealab
HHS Ignite
0 25,000 50,000
NaKonal Average
White River Service Unit
Annual Emergency Room Visits
hhs.gov/idealab
HHS Ignite
0 30 60
NaKonal Average
White River Service Unit
Wait Times
hhs.gov/idealab
HHS Ignite
NaKonal Average
White River Service Unit
0% 5% 10% 15% 20% 25%
Le7 Without Being Seen
hhs.gov/idealab
Key Partners Key Ac=vi=es: Value Customer Rela=ons Who Idea Lab Ignite Provide access for PTS ↓ Wait Kmes Earn PaKent confidence PaKents AdministraKon Educate ↓ Delay in care Consistency Community Members Develop PSAs/Brochures ↓ LWOBS Improve Access to care Staff Sodware development ↑ SaKsfacKon/safety Implement an easy process Vendors: Design New Physical ↑ Customer Svc/conf.
PrinKng environment ↑ Keep customers Radio Time Visit Sites with Kiosks Signage PIT ↓ FrustraKon/Anxiety Providers Kiosk ↓ Staff turnover Sodware Key Resources: ↑ SaKsfacKon/safety Channels Forms Commi"ee See Key Partners EducaKon brochures and
PaKent Advocate Team Members ↓ LWOBS PSA's Tribe Pharmacy Ignite Teams ↑ SaKsfacKon/safety Format change at Regist. OPD Other FaciliKes ↑ Confidence Signage Procedure Room $ New Design Staff EducaKon $ Sodware ↓ PenalKes PHN -‐ Community Outreach AdministraKon $ Hardware ↑ SaKsfacKon/safety Kiosk $ Brochures ↑ Improve ReputaKon New PosiKon $ Signage ↑ Revenue RenovaKon -‐ improve flow $ Community AdverKsing
Cost Structure System Revenues Time -‐ Planning/ImplemenKng/EducaKon Uncaptured Revenue: $5M+ / Lost Rev $1.5M PrinKng -‐ signage and Brochures LWOBS = 20% ~ $3,072,000 (low esKmate) Sodware -‐ ApplicaKon for check-‐in Transferred out due to increased acuity ~ $1700/ pt Hardware -‐ Ipad/labtop/Kiosk Total event = $ 1,020,000 Redesign Environment Admi"ed to to increaed acuity ~ 1300/night PIT Total = ~ $520,000 Pharmacy = $2,000,000
hhs.gov/idealab
hhs.gov/idealab
Current Design
hhs.gov/idealab
RegistraKon
Current Triage Process
1
hhs.gov/idealab
Current Triage Process
Get Triaged 2
hhs.gov/idealab
Current Triage Process
WAIT. 3
hhs.gov/idealab
New FastTrack Process
PaKent greeted by health tech.
1
hhs.gov/idealab
New FastTrack Process
Get Triaged. 2
hhs.gov/idealab
New FastTrack Process
Move to FT room, if non-‐emergent.
3
hhs.gov/idealab
New FastTrack Process
Go home! 4
hhs.gov/idealab
hhs.gov/idealab
$80,000 investment
$6M annual return in lost and uncaptured revenue
hhs.gov/idealab
Partnering with not-‐for-‐profits to recruit external talent to work on a shared problem
RecruiKng external talent to work on high-‐risk, high-‐reward projects over a 12-‐month period
HHS Entrepreneurs-‐in-‐Residence
HHS Innovators-‐in-‐Residence
We leverage outside talent and skill sets to solve big problems
hhs.gov/idealab
HHS Entrepreneurs-‐in-‐Residence
hhs.gov/idealab
30-‐70 handwri"en labels per organ procurement
hhs.gov/idealab
hhs.gov/idealab
hhs.gov/idealab
Leveraging crowdsourcing mechanisms
Modernizing procurement HHS Buyers Club
HHS Competes
LiberaKng data Health Data IniKaKve
Driving collaboraKve communicaKon HHS Connects
CreaKng a space for experimentaKon HHS InnovaKon Lab
We tackle cross-‐Departmental issues of strategic importance
hhs.gov/idealab
Procurement
hhs.gov/idealab
IT Projects over $10 Million are challenged 52% of the Eme and failed 42% of the Eme
hhs.gov/idealab
hhs.gov/idealab
Current ASPE Homepage
hhs.gov/idealab
Prototype 1
hhs.gov/idealab
Prototype 2
hhs.gov/idealab
Prototype 3 & Winner
hhs.gov/idealab
1,004
HHS Employees engaged with IDEA Lab
hhs.gov/idealab
“That’s the way we have always done it.”
hhs.gov/idealab
“Let’s test and experiment.”
hhs.gov/idealab
“We tried that once and it didn’t work.”
hhs.gov/idealab
“It’s okay to fail, as long as we learn from it.”
hhs.gov/idealab
“The lawyers will never go for that.”
hhs.gov/idealab
“The lawyers will never go for that.”
hhs.gov/idealab
“If you’ve always done it that way, it’s probably wrong.”
-‐ Charles Ke"ering, Inventor
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