champs2 – promoting successful business transformation - apmg-international webinar

www.apmg-international.com

APMG-International Webinar

CHAMPS2 – Promoting Successful Business Transformation

Wednesday 15 February 201214:00 GMT (London, UK)

www.APMG-International.com

Welcome to this

Welcome & Agenda

• Welcome & Introduction

• About APMG-International

• About your presenter – Elena Martin

• Questions & Answers

• How to find out more

• Close

About APMG-International

• Global Examination & Accreditation Institute• Official accreditation/qualification body for Cabinet Office (formally OGC) PPM portfolio

• Full portfolio of professional management qualifications

• Accredit ATOs & ACOs (250)• HQ in UK; Operational offices in 9 countries• Over 15,000 examinations sat every month• Full details at www.APMG-International.com

Presenter• Elena Martin – a business change

consultant and expert in business transformation within the public sector. Played a key role in shaping the business transformation within Birmingham City Council, the largest Council in Europe.

• Co-author of CHAMPS2 business change method and a lead author of the book: CHAMPS2 - Realizing Transformational Change (TSO, 2010).

• Main areas of expertise include: business transformation governance, transformation initiation and visioning, business case development, benefits management, organization design and programme & project management.

CHAMPS2 Origins

•To reduce the risk of Business Transformation

•Common approach & single language

•Repository of best practice, avoiding re-inventing the wheel

•Method for business transformation rather than incremental change

•Change management method in addition to project management

•Vision led benefits driven approach

•Method sensitive to public sector

Birmingham City Council needed a method:

CHAMPS2 vs Project Management

CHAMPS2

• Guides business change

(future operating model, process design, functional specifications, testing, training needs analysis, consultations … )

Project/Programme management

• Ensure delivery in a controlled manner

(project plans, resourcing, risks & issues log, highlight report, checkpoint report … )

The Transformation Journey

• The result of change and its effect on customers, employees or efficiency.

OUTCOMES

• A broad, aspirational image of the future that an organisation is aiming to achieve.

VISION STATEMENT

• Measurable improvement resulting from an Outcome. What difference the change will make.

BENEFITS

StrategicNeed

StrategicNeed

StrategicOutcomeStrategicOutcome

Vision-led

Benefits-driven

‘Creating the new service/solution and testing’

‘Proving the new service/solution works as designed & getting the business ready to use it’

‘Embedding and stabilising the new solution’

‘Making sure the Benefits are achieved’

‘Where do we want to get to?’

‘How are we going to get there?’

‘What will the new solution look like?’

‘Why do we want to Transform?’

CHAMPS2: A Common Sense Approach

CHAMPS2: A Common Sense Approach

CHAMPS2: A Common Sense Approach

Business Transformation programme

Non-transformational programme

Project portfolio

Prototype or proof of concept

Proof of concept

Scaling CHAMPS2

Product Quality

Plan

Product Quality

Plan

Product Quality

Plan

Phase Exit

Criteria Checklist

Product Quality

Plan

Phase Quality

Plan

Quality Management

6

6

0 1 2

3

4

5

4

5

7

7

4

5

Time

Programmework streams

Applying CHAMPS2

Delivering Business Benefits

• Non–financial - customer satisfaction, reputation

• Financial – Cashable - delivering the same for less money

– Non-cashable - delivering more for the same money

Benefits Lifecycle

Each benefit needs an owner from the business

Benefits Through Phases

Benefit Card

CHAMPS2 Gateway

CHAMPS2 Information Sources• www.champs2.info

• Knowledge centreProcess mapProcess guidee-Learning

• Reference manual

• www.apmg-international.com

(qualifications)

CHAMPS2 Qualifications (APMG)Foundation level• The CHAMPS2 Foundation exam is comprised of 50 simple multiple-

choice questions to be completed in 45 minutes.• It is a closed-book exam and to pass candidates must score

32/50 (64%) or more correct answers.

Practitioner level• The CHAMPS2 Practitioner exam is a mix of simple and complex

multiple-choice questions which must be completed in 120 minutes.

• The Practitioner exam is open-book and candidates must score 32/63 (50%) or more correct answers.

Accreditation scheme is available for training (ATOs) and consulting (ACOs) organizations.

QUESTIONS & ANSWERS

How to find out more...

• APMG-International

– www.APMG-International.com

• CHAMPS2

– www.champs2.info

• CHAMPS2 Training Providers:

– www.apmg-international.com/home/AO_Search

www.apmg-international.com

Find out more at our website:

www.APMG-International.com

Thank you for attending!