chapter 8 employee orientation copyright © 1999 john wiley & sons canada, ltd. all rights...

Chapter 8Chapter 8

Employee Orientation

Copyright © 1999 John Wiley & Sons Canada, Ltd. All rights reserved.

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

The Outsider-Insider PassageThe Outsider-Insider Passage

• Socialization is process of adaptation to new work role

• Includes learning new values and norms

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

Assumptions ofAssumptions ofEmployee SocializationEmployee Socialization

• Socialization influences employee performance

• Socialization increases organizational stability

• New members suffer from anxiety

• Socialization is both formal and informal

• Every new employee goes through a similar learning process

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

A Socialization ModelA Socialization Model

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

The Socialization ProcessThe Socialization Process

Prearrival Stage:Prearrival Stage: Individuals arrive with pre-formed values, attitudes, expectations

Encounter Stage:Encounter Stage: Individuals discover how well their expectations match realities

Metamorphosis Stage:Metamorphosis Stage: Individuals have adapted to the organization

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

New Employee New Employee Orientation TopicsOrientation Topics

• The organization and top management

• Key HRM policies

• The work situation

• The job

• The people

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

Understanding the Understanding the Organization’s CultureOrganization’s Culture

• Includes rules, jargon, customs, traditions

• Conveyed through roles, values, and norms

• Individuals may be conformists, creative individuals, or rebels

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

The CEO’s Role in OrientationThe CEO’s Role in Orientation

• Provide a vision for the company

• Convey company values

• Show company cares about employees

• Allay anxieties

• Respond to concerns

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

HRM’s Role in OrientationHRM’s Role in Orientation

• Coordinate administration

• Educate new employees

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

Employment’s Role Employment’s Role in Orientationin Orientation

• Establish a relationship during selection process

• Coordinate orientation

• Clarify process for internal promotions

• Coordinate decruitment during downsizing

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

Training and Development’sTraining and Development’sRole in OrientationRole in Orientation

• Provide job-specific training

• Give overview of training and development programs

• Describe corporate culture

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

Compensation and Benefits’Compensation and Benefits’Role in OrientationRole in Orientation

• Help employees with completion of forms

• Discuss pay system and administration

• Clarify information on benefits and retirement

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

Forms Often Completed atForms Often Completed atOrientation for New EmployeesOrientation for New Employees

• Health insurance enrolment form• Dependent coverage forms• Vision and dental enrolment forms• TD1 income tax form• Direct deposit form• Credit union enrolment form• Life insurance enrolment form• Dependent life insurance form• Personal history form• Accidental death and dismemberment enrolment

form• Retirement account enrolment form

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

Employee Relations’ Employee Relations’ Role in OrientationRole in Orientation

• Communications programs

• Health and safety programs

• Employee recognition programs

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

Supervisor’s Role in OrientationSupervisor’s Role in Orientation

• Welcome new employee

• Define job requirements and offer feedback

• Involve others in peer orientation

HUMAN RESOURCES MANAGEMENTTempler • Cattaneo • De Cenzo • RobbinsTempler • Cattaneo • De Cenzo • Robbins

John Wiley & Sons Canada, Ltd

New Technology New Technology and Orientationand Orientation

• Allows employees to learn at their own pace

• Doesn’t eliminate importance of face-to-face socialization