collaborative communication - agile australia 2016

Using Collaborative Communication for Teamwork and Transparency

Shari Elle Communication Group @shari_elleNicholas Ho ING Direct Australia @shuharinick

“The Hook”

Collaborative Communication

is Most Useful When• Situation is Tense

• Conflict or Opinions diverse

• Need for calmness

• Understanding of underlying drivers

• You’re providing feedback

What makes your work worthwhile?

Photo by boellstiftung / CC BY

“That team is clueless. They don’t know what

they’re doing.”

“I didn’t learn anything. That training was

hopeless”

Thoughts / Judgments

Observations

Feelings

ConnectionNeeds

• Gain inner clarity ~ non judgemental

• Framework for communicating

A story…

O – Observation

F – Feeling

N – Need / Value

R – Request

The Four Part CC Process

Observation

When I remember ringing [my son] and he said he was at Jono’s, and when I asked him again, he said he was at another friend’s house.

4 pieces of CC – My Internal Process

O – Observation

F – Feeling

N – Need / Value

R – Request

The Four Part CC Process

Feeling I’m feeling rattled & disturbed

4 pieces of CC – My Internal Process

O – Observation

F – Feeling

N – Need / Value

R – Request

The Four Part CC Process

Need - Im wanting trust… that when he says

something I can just believe it.- I also have a dream that he grows to be a

man who speaks the truth, even if its hard for others to hear… that would give me peace of mind.

4 pieces of CC – My Internal Process

O – Observation

F – Feeling

N – Need / Value

R – Request

The Four Part CC Process

RequestTo speak with him about it tomorrow and hear him and share what is important to me.

4 pieces of CC – My Internal Process

Observation - When I remember ringing [my son] andhim saying he was at Jono’s, when I askedhim again, him saying he was at anotherfriend’s house.

Feeling - I’m feeling rattled, disturbedNeed - Im wanting trust… that when he

says something I can just believe it.Request – To speak with him about it tomorrow.

4 pieces of CC – My Internal Process

Scenario 1

O – “When you see the report not reflecting your actual performance”

F – “I’m sensing you’re feeling upset, and frustrated“

N - “because you want the report to accurately reflect your improved performance ”

R – “Can I change the report so it better reflects your new way of working?”

O – “I noticed that you’ve been working quite hard in our team”

F – “I am feeling concerned and worried“

N - “Because the team needs to know what we’re all working on and the work needs to be visible”

R – “Can I offer to help make your work visible to the team?”

Experience at Merck PharmaceuticalsAfter 6 month program with top level Managers:• A reduction of meetings by 50-80%. • Meeting times cut in half• Helped with cross-cultural differences• All participants were able to resolve issues

that would previously have been unresolvable.

https://workcollaboratively.com/resources/report-cc-2012/

Next Steps• Read the book Nonviolent Communication: A Language of Life by Marshall

Rosenberg

• YouTube Playlist

• Attend a workshop at www.communicationgroup.com.au

• Schedule a conversation to explore CC and how you may want to apply these skills for you or in your team.

Closing

Shari Elle @shari_elleNicholas Ho @shuharinick

Questions