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Post on 22-Jan-2015
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Comarch Mobile Insurance Solutions
Comarch Mobile Insurance Solutions
2 Copyright Comarch 2010
Mobile Insurance – challenges
• Skyrocketing numbers of
consumers using smartphone
• The fastest growing distribution
channel
• Perfect answer for users
expectations of affordability,
value and flexibility
• Mobile apps – new tool for
support marketing and branding
efforts
Comarch Mobile Insurance Solutions
3 Copyright Comarch 2010
AGENTS CLAIMS ADJUSTER CUSTOMERS
COMARCH MOBILE INSURANCE
• sales support
• lead management
• after-sale service
CORE SYSTEM
• claims processing
• claim data management
• photo documentation
• insurance calculations
• taking out insurance
• claims reporting
Comarch Mobile Insurance Solutions
4 Copyright Comarch 2010
Application for Agent
• Access to more information,
anytime, anywhere
• Mobilize agents for more
effective sale and cross-market
• Integration of insurance
services in one application
• Core system integration
Comarch Mobile Insurance Solutions
5 Copyright Comarch 2010
Pocket application functionality
Quotation
• Data registration for premium calculation
• Step-by-step insurance simulation
Sales
• Insurance proposals and policies registration
• Customer handwritten signature collection
After-sale policy service
• Premium collection
• Endorsements and policy renewal
• Claims reporting
Comarch Mobile Insurance Solutions
6 Copyright Comarch 2010
Pocket application functionality
Information
• Customer data
• Policy portfolio
• Overdue premiums
• Accumulated sum assured
Planning
• Contact planning
• Scheduler
• Notifications
Marketing
• Tariff information
• Product information
• Education materials
• PR materials cost calculating
Reporting
• Agent costs
• Calculated commissions
• Sales goals achievement
Comarch Mobile Insurance Solutions
7 Copyright Comarch 2010
Car Insurance – operations example
• Insurance simulation for customers
intending to buy a car
• Automatic car data registration on
the base of VIN number
• Possibility of insurance rates
verification before buying a car
• Possibility of verification check in
central stolen car database
Comarch Mobile Insurance Solutions
8 Copyright Comarch 2010
Application for Claims Adjuster
• Fast customer service
– Claim automatically assigned to adjuster
– Immediate generation of actions
• Real-time decision-making
– Registration of claim details
– Loss assessments
– Taking, storage and linking of photos
• Improvement of productivity
– Reminders of pending tasks and contacts
– Access to up-to-date information (claim, policy, customer)
Comarch Mobile Insurance Solutions
9 Copyright Comarch 2010
Car Collision – operations example
„Step by step” wizard for car claim adjustment
– Check if there are any injured
– Secure accident scene
– Write down names of witnesses
– Take photos of the incident scene
– Necessity to call emergency road service
– Display list of insurance company units
– Phone book with necessary contacts:
• emergency
• claims adjustment
Comarch Mobile Insurance Solutions
10 Copyright Comarch 2010
Application for Customer
• Simplified insurance operations
without agent support
• Insurance simulation and pre-
calculations
• Automatic reminders of
payments and car overhauls
• Insurance proposal wizard
• Automatic photo taking of
insured car
Comarch Mobile Insurance Solutions
11 Copyright Comarch 2010
Travel Insurance – operations example
• Possibility of purchasing insurance at
any time (eg. at the airport, just before trip)
• Travel insurances catalogue
• Premium calculation
• Saving own settings
• Complete history of purchase
• Reminders setting
Comarch Mobile Insurance Solutions
12 Copyright Comarch 2010
Business benefits summary
• Increasing offer attractiveness for the customers
• Reducing operation costs by automation of insurance processes
• Emphasis on the market by introducing innovative services
• Strengthening loyalty
• New promising distribution channel
• Gaining a technological advantage
• Solution oriented on further development of services
Comarch S.A.al. Jana Pawła II 39 A 31-864 Kraków Poland
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