communication and collaboration`s value proposition omar rashid industry director – government...
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Communication and Collaboration`s Value Proposition
Omar RashidIndustry Director – GovernmentMicrosoft Canada Co.
Intelligent Community ForumThe Top 7 for 2009
The Top 7 (communities) for 2009 was recently announced2 Canadian Cities are short-listed (from 400 applicants):
Fredericton, New BrunswickMoncton, New Brunswick
City of Fredericton, New Brunswick
Created free wireless network dubbed "Fred-eZone" that covers more than 8 square kilometers in the downtown core, running on the city’s fibre ring"We're a community divided by a river, and you can sit in the middle of the river and connect. In Fredericton, people book their swimming lessons online and the mayor does a weekly podcast.” Don Fitzgerald, Executive Director, Team FrederictonSince building the network, four online-based post-secondary schools have cropped up providing lots of jobs for the city's population – 70% of which have a post-secondary degree
City of Moncton, New Brunswick
Sited for economic turn-around where region was dependant on railroad and industrial hub 20 years agoFocus on ICT has become known for its near-shore IT outsourcing industrySince 1990, 20000 jobs have been created, tripling employment in the IT sector over the past 10 years, which is the highest in CanadaCollaborated with other towns"If you think the world ends at your municipal boundary, you're at a terrible disadvantage. If you look at your borders as being more porous, then you're going to get a leg up." Robert Bell, ICF Executive
Director
Intelligent Community Forum
This year's (Canadian) are all grappling with an economy in transition and turning to technology as a way to get a grip on the problem
“Traditional drivers of the economy aren't as powerful as they used to be."
Robert Bell, ICF Executive Director
Why the Top 7 is Important
Co-operation and Collaboration
"We're seeing it as very positive to both municipalities," he says. "It really enforces New Brunswick's status as a tech centre.“
Dan BabineauDirector of Information SystemsCity of Moncton
Why implement communication and collaboration technologies?
Office Communications Server
Objections
Instant messaging is intrusive and a waste of timeInstant messaging isn’t secureDo I really want people to find me?
Thursday, November 2nd, 2006 10:20 p.m. ET
I received a voice-mail on my cell phone.
Thursday, November 2nd, 2006 10:25 p.m. ET
It’s the York Regional Police Service IT Department. Their mail server is not down. They are assisting in a missing person’s investigation. One of the leads as to the whereabouts of the individual comes from an e-mail sent from a Microsoft Hotmail account. Who does the detective call at Microsoft to uncover the identity for the Hotmail account?
Thursday, November 2nd, 2006 10:26 p.m. ET
What do I do now?
Who runs Hotmail?
Whoever it is, is in Redmond
Who to call or e-mail? Voice mail not an option
There’s someone missing
Thursday, November 2nd, 2006 10:27 p.m. ET
Hotmail = MSN
Who do I know at MSN Canada?
Owen Sagness Is he present?
Let me check
Owen Sagness is not availableWhat about his staff?Ken Headrick is availableI send Ken an Instant MessageHe doesn‘t know WHO in hotmail can help, but starts to instant message and e-mail others who will knowWhile Ken goes to work, I continue searching
RSS Search Subscription
View Results by Social Distance
People Expertise Search
Over The Next 2 Hours
Internal @ Microsoft YRP and Microsoft
Ken Headrick
David Vetter
Hotmail Service Managers MSN Alert
Subpoena Escalations Carlos Gil
12:28 a.m. ET, York Regional Police Service sends notification that they will pursue another leadIf lead is negative, will pursue e-mail in the morningCarlos Gil from Domestic Criminal Security calls York Regional Police Services at 1:25 a.m. ET Friday morning
Friday, November 3rd, 2006 early morning
Missing Person Found!
Microsoft Hotmail Emergency
For immediate danger to life and/or safety requiring immediate responseHotmail Law Enforcement Hotline425-722-1299
Outcomes
Personal: Answer calls with ‘restricted’ phone numbersPower of PresenceConnecting those with experience with those that need itFederation between different agencies/jurisdictions
Value Proposition
Unified Communication & Collaboration’s value proposition isn’t just for Public Safety
Public Safety is in the exclusive domain of governmentWhat is the benefit of connecting with the right person at the right time?UC & C is a critical pillar in implementing policy-based directives such as the reduction of green-house gas emissions and improving worker productivity
Province of British ColumbiaConnected Systems – Connected People
Background
Strategic agreement between Microsoft and Core Government and the Broader Public Sector Entities (BPS). Anchor tenants will include Core @ 33,500 seats, all 6 Provincial Health Authorities, major Crown Corporations and several Municipalities. Full participation should exceed 100,000 seats over the next four years.
Connected Systems – Connected People
Information sharing is the means to endThe ends, or outcomes are improving:
1. Healthcare2. Education3. Environmental/Resource4. Social5. Public Safety/Legal6. Commerce
Commerce
Social
Alignment with Critical Provincial Directives Drivers for Advanced Communications and Collaboration
Climate response (Carbon)Travel reduction and avoidancePaper and associated impactReal estate management
Improved information sharingSupport better service outcomes for citizens, businessesCross-organizational
Workplace modernizationImprove productivityRespond to demographic trendsAttract and retain new employees
BC Gov Projected Carbon Reduction
Potential reduction from just under 800K tonnes to just under 200K tons —A savings of over 600K tonnes in carbon emissions per year
1000k
800k
600k
400k
200k
Estimate Current Output
Measured Outcome
Savings
(Tonnes of carbon emissions annually per 1000 workers)
Advanced Communi
cation and
Collaboration
Directory Services
Voice Services / PBX
Presence and Location
Instant Messaging
Unified Messaging, Email,
Fax, VoiceCoordination Services,
Calendar, Search
Web Repositories
Web Conferencing
Video Conferencing
Audio Conferencing
25
Scope
BC Government
Emergency Preparedness
City of Kelowna/Fire Department
Mission Critical Collaboration
Okanagan Mountain Park Fire: August 200330,000 people evacuated+200 homes destroyed0 lives lostCity of Kelowna Fire Dept. is responsible for co-ordinating response through Regional Emergency Operation Centre (EOC)
Joint Emergency Planning & Response SystemIntuitive & Simple User Experience
EOCs feature high turnover and inconsistent committee members
Offline/Online capable with multiple device support
Web Client for rapid-deployment and wide reachMobile Client
Real-time collaborationCollaboration supported for Mapping information, Incident Reports, key contacts
Real-time alerts, notification & communicationAs events come in, all connected personnel are notified in real-timeSystem supports presence, instant messaging and VOIP* of EOC personnel
Ease of integrationICS Protocol Supported ESRI & Intergraph GIS Data IntegrationCustom FMS (Forms Management System) integration compatibleTooling for development of custom Incident Reports
How can 60 government agencies collaborate for the next time?Can we leverage our existing investments in Microsoft and OTHER technologies?
Click to edit Master title styleDocument LibrariesStore reference materials for easy access for all participants regardless of location and are fully archived and logged
Over the Map CollaborationIcons and symbols are enhanced by dynamic information forms linked directly to resources and events.
OverlaysEnables categorization of information displayed on the map for easy viewing
Records Monitoringtracks events in real-time, allowing for notification and reference
Presence & ChatIdentifies members who are online and enables instant communication via open standards
Common ChatEnables rapid communication to all parties, regardless of location
Ease of AccessProvide a Common Operating Picture to any agency / user regardless of location
Kelowna Air Show
Public Safety Unit
Toronto Police Service
Citizen Safety Architecture
Intelligence
Framework
FusionX
Information Sharing & Collaborati
on
Case Management as a result of learning from CETS
Ability to fuse Geospatial data with real-time and/or asynchronous information
Share & collaborate with other jurisdictions
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