Communication and Collaboration`s Value Proposition

Omar RashidIndustry Director – GovernmentMicrosoft Canada Co.

Intelligent Community ForumThe Top 7 for 2009

The Top 7 (communities) for 2009 was recently announced2 Canadian Cities are short-listed (from 400 applicants):

Fredericton, New BrunswickMoncton, New Brunswick

City of Fredericton, New Brunswick

Created free wireless network dubbed "Fred-eZone" that covers more than 8 square kilometers in the downtown core, running on the city’s fibre ring"We're a community divided by a river, and you can sit in the middle of the river and connect. In Fredericton, people book their swimming lessons online and the mayor does a weekly podcast.” Don Fitzgerald, Executive Director, Team FrederictonSince building the network, four online-based post-secondary schools have cropped up providing lots of jobs for the city's population – 70% of which have a post-secondary degree

City of Moncton, New Brunswick

Sited for economic turn-around where region was dependant on railroad and industrial hub 20 years agoFocus on ICT has become known for its near-shore IT outsourcing industrySince 1990, 20000 jobs have been created, tripling employment in the IT sector over the past 10 years, which is the highest in CanadaCollaborated with other towns"If you think the world ends at your municipal boundary, you're at a terrible disadvantage. If you look at your borders as being more porous, then you're going to get a leg up." Robert Bell, ICF Executive

Director

Intelligent Community Forum

This year's (Canadian) are all grappling with an economy in transition and turning to technology as a way to get a grip on the problem

 “Traditional drivers of the economy aren't as powerful as they used to be."

Robert Bell, ICF Executive Director

Why the Top 7 is Important

Co-operation and Collaboration

"We're seeing it as very positive to both municipalities," he says. "It really enforces New Brunswick's status as a tech centre.“

Dan BabineauDirector of Information SystemsCity of Moncton

Why implement communication and collaboration technologies?

Office Communications Server

Objections

Instant messaging is intrusive and a waste of timeInstant messaging isn’t secureDo I really want people to find me?

Thursday, November 2nd, 2006 10:20 p.m. ET

I received a voice-mail on my cell phone.

Thursday, November 2nd, 2006 10:25 p.m. ET

It’s the York Regional Police Service IT Department. Their mail server is not down. They are assisting in a missing person’s investigation. One of the leads as to the whereabouts of the individual comes from an e-mail sent from a Microsoft Hotmail account. Who does the detective call at Microsoft to uncover the identity for the Hotmail account?

Thursday, November 2nd, 2006 10:26 p.m. ET

What do I do now?

Who runs Hotmail?

Whoever it is, is in Redmond

Who to call or e-mail? Voice mail not an option

There’s someone missing

Thursday, November 2nd, 2006 10:27 p.m. ET

Hotmail = MSN

Who do I know at MSN Canada?

Owen Sagness Is he present?

Let me check

Owen Sagness is not availableWhat about his staff?Ken Headrick is availableI send Ken an Instant MessageHe doesn‘t know WHO in hotmail can help, but starts to instant message and e-mail others who will knowWhile Ken goes to work, I continue searching

RSS Search Subscription

View Results by Social Distance

People Expertise Search

Over The Next 2 Hours

Internal @ Microsoft YRP and Microsoft

Ken Headrick

David Vetter

Hotmail Service Managers MSN Alert

Subpoena Escalations Carlos Gil

12:28 a.m. ET, York Regional Police Service sends notification that they will pursue another leadIf lead is negative, will pursue e-mail in the morningCarlos Gil from Domestic Criminal Security calls York Regional Police Services at 1:25 a.m. ET Friday morning

Friday, November 3rd, 2006 early morning

Missing Person Found!

Microsoft Hotmail Emergency

For immediate danger to life and/or safety requiring immediate responseHotmail Law Enforcement Hotline425-722-1299

Outcomes

Personal: Answer calls with ‘restricted’ phone numbersPower of PresenceConnecting those with experience with those that need itFederation between different agencies/jurisdictions

Value Proposition

Unified Communication & Collaboration’s value proposition isn’t just for Public Safety

Public Safety is in the exclusive domain of governmentWhat is the benefit of connecting with the right person at the right time?UC & C is a critical pillar in implementing policy-based directives such as the reduction of green-house gas emissions and improving worker productivity

Province of British ColumbiaConnected Systems – Connected People

Background

Strategic agreement between Microsoft and Core Government and the Broader Public Sector Entities (BPS). Anchor tenants will include Core @ 33,500 seats, all 6 Provincial Health Authorities, major Crown Corporations and several Municipalities. Full participation should exceed 100,000 seats over the next four years.

Connected Systems – Connected People

Information sharing is the means to endThe ends, or outcomes are improving:

1. Healthcare2. Education3. Environmental/Resource4. Social5. Public Safety/Legal6. Commerce

Commerce

Social

Alignment with Critical Provincial Directives Drivers for Advanced Communications and Collaboration

Climate response (Carbon)Travel reduction and avoidancePaper and associated impactReal estate management

Improved information sharingSupport better service outcomes for citizens, businessesCross-organizational

Workplace modernizationImprove productivityRespond to demographic trendsAttract and retain new employees

BC Gov Projected Carbon Reduction

Potential reduction from just under 800K tonnes to just under 200K tons —A savings of over 600K tonnes in carbon emissions per year

1000k

800k

600k

400k

200k

Estimate Current Output

Measured Outcome

Savings

(Tonnes of carbon emissions annually per 1000 workers)

Advanced Communi

cation and

Collaboration

Directory Services

Voice Services / PBX

Presence and Location

Instant Messaging

Unified Messaging, Email,

Fax, VoiceCoordination Services,

Calendar, Search

Web Repositories

Web Conferencing

Video Conferencing

Audio Conferencing

25

Scope

BC Government

Emergency Preparedness

City of Kelowna/Fire Department

Mission Critical Collaboration

Okanagan Mountain Park Fire: August 200330,000 people evacuated+200 homes destroyed0 lives lostCity of Kelowna Fire Dept. is responsible for co-ordinating response through Regional Emergency Operation Centre (EOC)

Joint Emergency Planning & Response SystemIntuitive & Simple User Experience

EOCs feature high turnover and inconsistent committee members

Offline/Online capable with multiple device support

Web Client for rapid-deployment and wide reachMobile Client

Real-time collaborationCollaboration supported for Mapping information, Incident Reports, key contacts

Real-time alerts, notification & communicationAs events come in, all connected personnel are notified in real-timeSystem supports presence, instant messaging and VOIP* of EOC personnel

Ease of integrationICS Protocol Supported ESRI & Intergraph GIS Data IntegrationCustom FMS (Forms Management System) integration compatibleTooling for development of custom Incident Reports

How can 60 government agencies collaborate for the next time?Can we leverage our existing investments in Microsoft and OTHER technologies?

Click to edit Master title styleDocument LibrariesStore reference materials for easy access for all participants regardless of location and are fully archived and logged

Over the Map CollaborationIcons and symbols are enhanced by dynamic information forms linked directly to resources and events.

OverlaysEnables categorization of information displayed on the map for easy viewing

Records Monitoringtracks events in real-time, allowing for notification and reference

Presence & ChatIdentifies members who are online and enables instant communication via open standards

Common ChatEnables rapid communication to all parties, regardless of location

Ease of AccessProvide a Common Operating Picture to any agency / user regardless of location

Kelowna Air Show

Public Safety Unit

Toronto Police Service

Citizen Safety Architecture

Intelligence

Framework

FusionX

Information Sharing & Collaborati

on

Case Management as a result of learning from CETS

Ability to fuse Geospatial data with real-time and/or asynchronous information

Share & collaborate with other jurisdictions