communication assures success

“Let’s Keep Talking...”Communication Assures Success

Presented byDr. Wm. (Chip) Valutis

A healthy family with strong values may be the greatest resource a business can have.

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Why Is Communication So Hard?!

• Get lazy with the ones we love

• Fearful of hurting those closest to us

• History, Ghosts and Filters

• Multiple roles

• High level of emotional baggage

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•Stuffing•Kitchen Sink•Forever Young (old old)•Assumptions/Inferences•Undiscussables: Secrets/Taboos•Slam Dunks

Common Mistakes in Family Communications

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Important DistinctionsUnderstanding Vs Agreement

Empathy Vs.Sympathy

Listening Vs Hearingwww.allaccessboston.com

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How to Improve Communications

• Clarify what was meant and/or heard

• Avoid the “but”

• Ask three questions before responding

• Take responsibility

• Limit stories, examples and long introductions

• Create expectations and standards

• Make it a priority (ability Vs. discipline)

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Assumptions about the way the world & business operate.

Shared Values

Goals

The families that succeed together build on their common foundations

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New Frame of Reference Pathology Vs. • Focus on what’s wrong •Negative•Accusatory •Illness Mentality

Static Change Vs.•Sporadic•Volatile•Inconsistent•On-Off

Vision•What we want to change•Positive•Helpful•Futuristic and growth

Organic Change • A process•Continual•Plant, water, weed, grow

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Evaluative Environment Vs. • Right-Wrong•Pass-Fail•Only as good as last test•Fish bowl

Other Oriented Vs. •Watch Others•Change Others•Criticize Others•Focus on your family

Learning Environment•Developmental•Continual Improvement•A’s, B’s, C’s, D’s & F’s•Learn from Failure

Self Oriented•Watch Self•Change Self•Critique Self•Focus on Self

New Frame of Reference

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Hear and understand me

Even if you disagree, don’t make me wrong

Acknowledge the good in me

Remember to look for my positive intentions

Tell me the truth with compassion

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Valutis Consulting, Inc. is a full service management consultant firm. Our approach is to investigate and understand organizational issues, customize realistic solutions and design practical strategies to move

clients toward their specific business and personal goals. Our mission is to help our clients unlock the potential of their organization and it’s

people.

Please feel free to contact us with any questions or to schedule an appointment to discuss your organization’s needs and how we can

help. (716) 634-2553 chip@valutisconsulting.com

www.valutisconsulting.com - websitehttp://the4thquarterman.com - blog