communication with patients - foxfire...

COMMUNICATION WITH PATIENTS

Presented by: Morgan Kuper - Customer Service Supervisor

Enhancing Patient Experience Through Communication

Communication with Patients

Overview of Communication with Patients

• Utilizing Patient Instructions

• Providing Patient Letters

• Patient Portal Training

• Interoffice Messaging

– Viewing Patient Messages

– Sending Patient Messages

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Communication with Patients

Goals

• Provide the best patient experience possible

• Provide patients their health information

• Give patients an option to communicate with their provider

Do you have experience with patient communication through FoxFire?

Share with us!

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Communication with Patients

Patient Instructions

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Doctor Tab > Plan Tab > Patient Instructions

Communication with Patients

Adding Patient Instructions to Fast Plans

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Doctor Tab > Plan Tab > Add Fast Plan

Communication with Patients

Printing Patient Instructions for Patients

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Doctor Tab > Plan Tab > Patient Instructions

Communication with Patients

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Communication with Patients

Patient Letters

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Doctor Tab > Plan Tab > Letters

Communication with Patients

Selecting Patient Letters

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Doctor Tab > Plan Tab > Letters

Communication with Patients

Using Selected Letter Template

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Communication with Patients

Adding Signature to Patient Letters

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Communication with Patients

Let’s Communicate!

• Patient portal setup

• Sending exams to patient portal

– Emails patients receive

• Troubleshooting patient portal

• Viewing patient portal

• Receiving portal messages in IOM

• Sending patient messages to the portal in IOM

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Communication with Patients

Utilizing Patient Portal

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Options > Interface Options

• Set Initial Password to 1234 • If NOT setup, contact

Customer Service • Not all employees have

access

Communication with Patients

Utilizing Patient Portal

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• Sign Chart • Confirmation • Reminder Note

Communication with Patients

Patient Portal Emails ONE TIME EMAIL WHEN DOCTOR SIGNS CHART

ONCE PATIENT REGISTERS NEW DOCUMENT NOTIFICATION SENT

ONCE PATIENT REGISTERS NEW SECURE MESSAGE NOTIFICATION SENT

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Your eye care doctor John Doe, MD has made your medical records available online. Through this online Patient Portal you can

also send secure messages directly to your doctor.

You can access your patient portal account online at https://secure.myeyecarerecords.com

Once there, you will need to complete a one time registration in order to confirm your identity and establish your account. Please

register your account by clicking the 'Register' button under First time users. You will need the Initial Password below.

INITIAL PASSWORD: 1234

If your registration is not accepted, your information may have been entered incorrectly by the Doctor's office. Please call your

Doctor's office, have them verify your information, and ask them to resubmit your information to the web portal.

Note: This is a ONE TIME email to inform you of the availability of your records online. This service has not made you part of any

newsletters.

Your eye care provider has added a new record to your patient portal. To view the record please log on to your patient portal account at https://secure.myeyecarerecords.com

Your eye care provider has sent you a secure message. To view the message please log on to your patient portal account at https://secure.myeyecarerecords.com

Communication with Patients

Troubleshooting Patient Portal

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Patient Unable to Register

Communication with Patients

Troubleshooting Patient Portal

• Patient Cannot Register

– Cross check patient information in EyeMD EMR

– Must have signed chart

– Resend visit after corrections have been made

• Patient Forgot Password

– Clear Web Portal Registration

– Provide new initial password [1234]

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Communication with Patients

Clearing Web Portal Registration

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Visit Summary > Edit Pt

Communication with Patients

Clearing Web Portal Registration

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Communication with Patients

Viewing Patient Portal

www.myeyecarerecords.com

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Communication with Patients

Viewing Patient Portal

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Communication with Patients

Viewing Medical Records

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Communication with Patients

Viewing Patient Portal

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Communication with Patients

Send Message to Doctor

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Communication with Patients

Viewing Patient Portal Messages using IOM

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Communication with Patients

Sending Patient Messages to Patient Portal

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Communication with Patients

Interoffice Messaging Sending Patient Messages using IOM

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QUESTIONS Please write additional questions on the Question Form

morgank@foxfiresg.com or support@foxfiresg.com

COMING UP NEXT Closing of 2016 User Group Meeting