confident colleagues - barclays corporate colleagues. ... tottenham hotspur foundation . equipped,...

Confident colleagues

Thesuccessofyourstrategyisdependentontheconfidenceandcapabilityofyourcolleagues,whetherbehindthescenesorcustomer-facing.Investtimetoengage,up-skillandbuildawareness,sothatyourcolleagueswillrepresentyourintentthroughtheirattitudeandactions.

Tottenham Hotspur Foundation Equipped, enabled, empowered

TheTottenhamHotspurFoundation(THF)hasadedicatedEqualitiesandInclusionteamthatsupportsandunderpinsallareasoftheorganisationtoprovideopportunitiesforinclusivity.Inlinewiththeircommitmenttoaccessibility,THFdesignedaDisabilityAwarenessCoursewithinputfromtheClub’sDisabilityLiaisonOfficerandtheirtrainingprovider,Oyster.

ThecoursegivesTottenhamHotspurstewardstheknowledgetoprovideahighqualityexperiencefordisabledpeoplewhoattendTottenhamHotspurmatches.Itfocusesonhowthestewardscanenhancethematch-dayexperienceforsupporters,usingscenariosandstadium-specificexamplestomakethelearningexperienceasrealaspossible.

Thecoursealsoprovidesthestewardswithapersonaldevelopmentplan,includingareassuchasbasicBritishSignLanguageTraining.

Skillsandexperiencecontinuetogrowbeyondthedeliveryofthecourse,thankstothecontinuinginputfromTHFstaffaswellaslocalpartners(suchasEnfieldChildren&YoungPersons’Services,andtheEnfieldIndependenceandWellBeingServiceforolderpeople)whoensurethatthecoursehaslocalinputandexpertise.