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Installation and Configuration GuideBEMS in a BlackBerry UEM environment
Version 2.4.18.19 SR 1 and 12.6 MR1
Published: 2017-05-09SWD-20170509110015818
ContentsAbout this guide............................................................................................................... 9
What is BEMS?............................................................................................................... 10
Preinstallation checklists................................................................................................ 12BlackBerry Push Notifications.........................................................................................................................................12
BlackBerry Connect and BlackBerry Presence................................................................................................................ 14
BlackBerry Docs............................................................................................................................................................. 19
Installation and upgrade................................................................................................. 22Steps to install BEMS...................................................................................................................................................... 22
Supported installation and upgrade paths....................................................................................................................... 22
Best practices: Preparing to upgrade.............................................................................................................................. 22
Steps to upgrade BEMS.................................................................................................................................................. 23
Steps to upgrade BEMS and change the instant messaging service..................................................................................23
Prerequisites: Installing and configuring BEMS................................................................25Core requirements.......................................................................................................................................................... 25
System and network requirements........................................................................................................................... 25
Setting up a Windows service account for BEMS.......................................................................................................28
Database requirements........................................................................................................................................... 29
Configure the Java Runtime Environment........................................................................................................................ 30
Prerequisites: Connect for Microsoft Lync Server and Skype for Business.........................................................................31
Preparing the computer that hosts BEMS for use with Microsoft Lync Server 2010, Microsoft Lync Server 2013,
or Skype for Business...............................................................................................................................................31
BlackBerry Connect service database requirements.................................................................................................32
Preparing the Microsoft Lync Server and Skype for Business topology for BEMS........................................................33
SSL certificate requirements for Microsoft Lync Server and Presence....................................................................... 36
Prerequisites: BlackBerry Push Notifications service....................................................................................................... 39
Supported Load Balancer affinity using Microsoft Exchange Server 2010..................................................................40
Microsoft Exchange Web Services proxy support...................................................................................................... 40
Microsoft Exchange Web Services Namespace Configuration................................................................................... 40
Create a mailbox for the BEMS service account........................................................................................................41
Grant application impersonation permission to the BEMS service account................................................................41
Set Basic authentication for the Microsoft Exchange Web Services protocol..............................................................42
Microsoft Exchange Autodiscover............................................................................................................................ 42
BlackBerry Push Notifications database requirements............................................................................................. 42
Presence Prerequisites: Microsoft Lync Server and Skype for Business............................................................................ 43
Prerequisites: Cisco Jabber server requirements for Presence......................................................................................... 43
Create an Application User...................................................................................................................................... 44
Create a Dummy User..............................................................................................................................................44
Configure Cisco Unified Communications Manager and Cisco IM and Presence certificates with the enterprise
certificate authority................................................................................................................................................. 45
Certificates..............................................................................................................................................................48
Prerequisites: Docs service ............................................................................................................................................ 48
Server software and operating system requirements.................................................................................................48
Prerequisites: BlackBerry Directory Lookup, BlackBerry Follow-Me, and BlackBerry Certificate Lookup services..............49
Installing or upgrading the BEMS software...................................................................... 50Install the BEMS software................................................................................................................................................50
Upgrading the schema for BEMS.....................................................................................................................................52
Option 1: Upgrade the schema for BEMS................................................................................................................. 52
Option 2: Upgrade the schema for BEMS................................................................................................................. 53
Upgrade BEMS............................................................................................................................................................... 55
Perform a Silent Install or Upgrade.................................................................................................................................. 56
Configuring BEMS Core.................................................................................................. 58Configure the BlackBerry Dynamics server in BEMS........................................................................................................ 58
Add dashboard administrators........................................................................................................................................ 59
Importing CA Certificates for BEMS................................................................................................................................. 59
Import non-public certificates to BEMS.................................................................................................................... 60
Importing and configuring certificates............................................................................................................................. 60
Replacing the auto-generated SSL certificate...........................................................................................................61
Configuring HTTPS for BEMS to BlackBerry Proxy.................................................................................................... 63
Assign the BEMS SSL certificate to users..................................................................................................................65
Import third-party server certificates into the BEMS Java keystore ........................................................................... 65
Import certificates from the Cisco Unified Communications Manager and Cisco IM and Presence servers into the
BEMS Java keystore.................................................................................................................................................66
Keystore commands..................................................
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