connectr interface advanced troubleshooting

ConnectR

Interface Interface

Webcast Series Advanced Troubleshooting

September 2010

Welcome• Prerequisites

• Types of Interface Errors

• Dictionary Errors – Dictionary Interfaces

• Interface Troubleshooting Tools

• Custom Bridging Solution• Custom Bridging Solution

• Autonotification

• ConnectR Toolbelt

• Q&A – Chat and Live

September 2010

Prerequisites

• Completion of CxR Monitoring and Maintenance Webcast:

http://www.allscripts.com/resources/internalwebcasts/InterfaceMai

ntandMonitoring/Interfaces101.html

• Review of CxR Maintenance Guide

September 2010

Types of Interface Errors• Errors returned from AE-EHR API (stored procedures)

– http://wiki.galenhealthcare.com/Categorized_Common_ConnectR_Err

ors

– Dictionary Errors

– Interface type-specific errors – Interface type-specific errors

• “Invalid External Visit Number”

• “The Appointment Number is currently in Use”

• ConnectR interface logic errors

– Script Errors

– System Communication Errors

September 2010

Dictionary Errors

• Manual Resolution

– Add corresponding entry (item, provider, appointment type, where

performed) to dictionary and re-file erroneous message

• Automatic Resolution

– Evaluate implementation of AE-EHR dictionary interfaces– Evaluate implementation of AE-EHR dictionary interfaces

• SetWherePerformed

• FileProvider

• http://wiki.galenhealthcare.com/Item_Dictionary_Synchronizatio

n

September 2010

Interface Troubleshooting Tools

• http://wiki.galenhealthcare.com/ConnectR_Interface_Troubleshoot

ing

• sp_idxgenspcall

• sp_idxstringsearch

• Stored Procedure Test Flags• Stored Procedure Test Flags

September 2010

Custom Bridge Solution• http://wiki.galenhealthcare.com/ConnectR_Customized_Error_Bridge

_Approach

• Common types of bridging

– Patient (AHS Patient Bridge Tool)

– Provider– Provider

– Item

September 2010

Autonotification

• Allows email paging of any system error

– User definable text

• Utilized for Critical Notification

– “Interface Terminated”

– “Connection Broken”

– “Interface Server not Responding”

• Utilized for Maintenance

– Notification of any error that needs to be fixed

– “Error Threshold Exceeded”

– “Inactivity Threshold Exceeded”

– “Queue Threshold Exceeded”

September 2010

ConnectR Toolbelt

• Error Summary

• Error Trends

• Interface Mapping Script & T-table dependencies

• Message Frequency

• Threshold-based notification

• For more information regarding ConnectR Toolbelt or to share

ideas, please contact us: Justin.Campbell@galenhealthcare.com

September 2010

Galen Interface Offerings

• Mentoring: Allows organizations to develop their own interface

expertise by providing as-needed assistance to projects: on-site and

remote webcast models

• Design and Deployment: Expertise to help you connect your EHR to

other sources of data. other sources of data.

• Training: The tools you need to implement and maintain your

interfaces.

• Support: Expert advice when you need it

September 2010

Thank you for joining us today, for additional

assistance….

You can contact us through our website at

www.galenhealthcare.com

September 2010