copyright notice copyright christopher g. phillips, 2001. this work is the intellectual property of...

Copyright Notice

Copyright Christopher G. Phillips, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

Finding Common Ground for IT Strategies

EDUCAUSE Mid-Atlantic ConferenceDecember 3, 2001

Just Like Every Other University Except…

Six Professional Schools•Medicine

• $200+ Million of Medical Research/Year

• Telemedicine Program Delivering Medical

Services to Under-served Areas of the State

• Shock Trauma Center w/Wireless Interactive

Video Contact w/Paramedics

• Physicians Practice Plan Participates in a

Campus Self-Insurance Plan That May Grow

Statewide

Just Like Every Other University Except…

•University Hospital As a Public

Corporation

• Has Purchased Three Other

Hospitals

•VA Hospital Adjacent to University

Hospital

Just Like Every Other University Except…

Nursing

• Founded By Student of Florence Nightengale

• Operates Neighborhood Nursing Centers

• Operates AHECS Around the State

• Offers BS/RN Completely on Line

• Operates Two Governor’s “Wellmobiles”

• Simulation Labs Designed From the Footprint of

the Shock Trauma Center

• Ranked Nationally As “Top Ten” Nursing School

Just Like Every Other University Except…

Dental School

• World’s First Dental School

• National Dental Museum

LAW

• Three Programs Ranked in Top 10 Nationally

• Owns and Operates Westminster Hall w/Pipe

Organ Recitals

• Maintains Edgar Allen Poe’s Gravesite

Just Like Every Other University Except…

Six Professional Schools

•Pharmacy

•Social Work

• Interdisciplinary Graduate School

Seven Presidents!

I/T ORGANIZATION TRANSITIONS

New Leaders

No IT Plan

Different Reporting Lines

Incompatible Technologies

ERP Vision

CIO LEADERSHIP MODEL

M od e l

C IO

DEITY

FREE FORM

UNITED NATIONS MODEL

Assoc Deans

Assoc VPs

Tech Leaders

Consultants

Business Leaders

Veterans

Newcomers

LET’S GET GOING! LET’S HAVE A PLAN!

ESTABLISH IT GOVERNANCE SUPPORT PRESIDENT

VICE PRESIDENTS

DEANS

ROADSHOW!

COMMITTEE CHARGE

DEVELOP IT STRATEGIC PLAN ASSESS INTERNAL

CAPABILITIES/RESOURCES SELECT EXTERNAL RESOURCES APPROVE IT TACTICAL PLAN ESTABLISH/MONITOR SUCCESS

INDICATORS

HELP!

WE NEED A TECHNOLOGY CONSULTANT!

ASSISTANCE FROM THE “INSIDE AND “OUTSIDE”

WILLING COMMUNICATION

SCHOOL OF MEDICINE

COMMON TERMS Administrative Computing Infrastructure Platforms’ Systems Communications

LET GO OF: “What If’s” and “We Don’t Have Resources”

UNCERTAINTY, FLEXIBILITY, AND ACCOUNTABILITY

PLAN A

B

C

IBM MODEL OF IT ALIGNMENT ALIGNING IT & BUSINESS

STRATEGIES

BusinessStrategy

IT Strategy

ITOrganization

ITInfrastructure

ALIGNING IT AND BUSINESS STRATEGY

BUSINESS STRATEGIES SCOPE DISTINCTIVE COMPETENCIES ALLIANCES

IT STRATEGY IT SCOPE IT SYSTEMATIC COMPETENCIES ALLIANCEES ARCHITECTURE PROCESSES SKILLS

IT ORGANIZATIONAL STRUCTURE

CENTRALIZED VS.

DECENTRALIZED

ONE CIO VS. SEVERAL

STAFFING AND EXPERTISE

BEST PRACTICES VS. “AS IS”

WOULD YOU RATHER BE

SMART OR LUCKY?

MANDATES REQUIREMENT FOR I/T

STRATEGIC PLAN MINIMUM STANDARDS

OTHER SERENDIPITOUS THINGS!

TACTICAL PLANS

SUBCOMMITTEES

JOINT CHAIRS

MEASURABLE OUTCOMES

ROADSHOWS (FOREVER)

SUMMARY SHARED VISION COMMON GOALS COMMON LANGUAGE FREQUENT COMMUNICATION ACTION ACCOUNTABILITY/FLEXIBILITY MEASURABILITY “SKY’S THE LIMIT”

SEE THE ACTUAL PLANS!!!

http://admincomp.umaryland.edu/admincomp

And Follow Link For: “Strategic Documents”