craig orrock ppt d
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Craig Orrock
Programme & ProjectDevelopment Professional
Try not to become a man of success, but rather to become a man of value
Albert Einstein
Craig Orrock Project Professional
Professional Profile
Entrepreneurial-minded professional –• specialist in business and process improvement,
development & research• combines solid analytical & creative abilities with
a rigorous & incisive, yet sensitive, approach to problem solving
• strong background in management reporting & systems development & implementation
• resourceful, prudent & discrete • sound inter-personal & communication skills• service-oriented, building cohesion, coherence,
trust & mutually beneficial relations
Chartered Management AccountantHonours Graduate in BusinessCertified Professional Behavioural AnalystCertified Professional Values AnalystCertified Attributes Index Analyst
Search Engine Optimisation trainedGoogle Analytics trained
Craig Orrock Project Professional
Process Development 1
• Co-creation of industry-leading Maxiima© “customer journey” (service operating standards)
• Maxiima© contributed 40+% of total sales revenue
• Maxiima© drove the growth of the business by quadrupling of sales turnover over 3 years
Craig Orrock Project Professional
Process Development 2• Development of consulting
products & processes•
• Development of detailed process maps to clearly demonstrate the logic, flow & (inter) connection of & between processes
•
• Creation of detailed process narratives, describing –
– underlying operating principles of process
– desired effects to be achieved by process
– detailed practices to achieve process aims
– actions to complete within each process
Operating Procedure Design 1• Development of internal operating
processes & procedures• Design of corresponding process
maps & flowcharts e.g. Purchase Order Process (right)
• Creation of user-friendly operating instructions / user guides (below)
Craig Orrock Project Professional
Operating Procedure Design 2
• Creation of user-friendly operating instructions & user guides/cribsheets
Project Delivery 1• Implemented & developed on-line store, generating 10% of total revenue
– Designed automotive workshop management forms• Created “Tax on the Boardroom Agenda” analysis (publ. Hansard) (below)
Project Delivery 2• Complete customer base review for leading airline maintenance provider• Managed annual 360-Appraisal delivery for leading industry body (below)
Chris X
Chris X
Craig Orrock Project Professional
Management Reporting & Control• Managed, coordinated & progressed
successful ISO:9001 accreditation• Developed effective routines to produce
timely & useful management data/reports• Implemented accounting software &
established budgetary control• Initiated cash-flow forecasting, designing
meaningful format & managing process• Instigated project costing to address &
preclude project losses (sample (right))• Secured savings in operating expenses –
– reduced car lease costs (20%) – reduced mobile phone costs (40%)
– improved procurement for stationery for in-house use & web-shop re-sale
– improved insurance cover premiums• Negotiated UK Master Distributorship and
terms for market-leading people & organisational development products
• Planned & managed distributor network events & staff conferences
• Managed staff recruitment & assessment including developing role descriptions
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