crm, social media, and prosumer
Post on 21-Aug-2015
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CRM, SOCIAL MEDIA, AND PROSUMER
Fernando 1100007241
Hendrik 1100036462
Martin Hartanto 1100007254
Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects
Prosumer is a portmanteau formed by contracting the word producer with the word consumer, which means that the consumer would become a producer with electric technology.
Social media are media for social interaction, using highly accessible and scalable publishing techniques.
CRM
E - CRM
SOCIAL MEDIA
E-CRM, SOCIAL MEDIA, AND PROSUMER
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