crowdsourcing the employee review - charlie ungashick, globoforce

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THE CROWDSOURCED PERFORMANCE REVIEW

CHARLIE UNGASHICKGLOBOFORCE

IT’S ALL IN THE BOOK

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TWO-THIRDS OF UK WORKERSACTIVELY DISLIKE PERFORMANCE REVIEWS

TRADITIONAL PERFORMANCE REVIEWS

INDUSTRY MEGA TRENDS

SOCIAL RECOGNITION

CROWDSOURCING

THE CROWDSOURCED PERFORMANCE REVIEW

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JIGME SINGYE WANGCHUCK

Stay twice as long in their jobs

Spend double their time at work focused on what they are paid to do

Take ten times less sick leave

Believe they are achieving their potential twice as much

THE HAPPINESS ADVANTAGEHAPPY WORKER WORK HARDER

60% increase in engagement from recognizing employee performance

15% boost in engagement leads to 2% increase in operating margin

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Social Frequent Drives happiness & engagement

PERFORMANCE MANAGEMENT IN THE FUTURE

TRADITIONAL PERFORMANCE REVIEWS

INDUSTRY MEGA TRENDS

SOCIAL RECOGNITION

CROWDSOURCING

THE CROWDSOURCED PERFORMANCE REVIEW

A PROCESS FROZEN IN TIME

INFREQUENT FEEDBACK

A SINGLE POINT OF FAILURE

EMPLOYEES’ VIEW

@nicereminders: Feeling completely

dejected and destroyed after the performance review I received from

the central office. #killmenow

EMPLOYEES’ VIEW

@nicereminders: Day after being told by boss that my performance isn't

acceptable and that my depression is my problem... How am I supposed to be

motivated?

“Do you think the annual performance reviews are an accurate appraisal for employees’ work?”

Yes55%

No45%

HR’S VIEW

THE DREADED FORM

TRADITIONAL PERFORMANCE REVIEWS

INDUSTRY MEGA TRENDS

SOCIAL RECOGNITION

CROWDSOURCING

THE CROWDSOURCED PERFORMANCE REVIEW

INDUSTRY DISRUPTION

NEW WAY: SOCIAL

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Fragmented, disconnected, tacticalLimited participationOutdated, ineffective HR processes

Global, consolidated, strategic recognition solutionBroad participation – peer-to-peer, mobile & social New insight into talent & culture

OLD WAY: TACTICAL

RECOGNITION

Social Frequent Drives happiness Global approach Shared throughout the company Viral adoption PERFORMANCE

MANAGEMENT IN THE FUTURE

TRADITIONAL PERFORMANCE REVIEWS

INDUSTRY MEGA TRENDS

SOCIAL RECOGNITION

CROWDSOURCING

THE CROWDSOURCED PERFORMANCE REVIEW

“To what extent do you trust the following forms of advertising?

Recommendations from people I know

Consumer opinions posted online 70% 30%

92% 8%

Trust Completely/Somewhat

Don’t Trust Much/At All

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WISDOM OF THE CROWDS & HR

Wisdom of the Crowds

Big data, in the form of social recognition.

What WE think.

Manager’s OpinionTraditional performance review.

What OUR MANAGER thinks.

FIX PERFORMANCE REVIEWS WITH THE WISDOM OF CROWDS

TRADITIONAL PERFORMANCE REVIEWS

INDUSTRY MEGA TRENDS

SOCIAL RECOGNITION

CROWDSOURCING

THE CROWDSOURCED PERFORMANCE REVIEW

Crowdsourcing input about employee performance creates a market composed of every employee, and social recognition is the transaction engine of that market.

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SUNDAY TIMES

TRUE INFLUENCERS CAN BE FOUND INSTANTLY

MULTIPLE SOURCES OF FEEDBACK

BASED ON DATA

COMBINING REVIEWS

Social Frequent Drives happiness Global approach Shared throughout the company Viral adoption Part of compensation strategy Based on data New insight for managers & execs

PERFORMANCE MANAGEMENT IN THE FUTURE

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