culture of yes

Vivek Bhaskaran

IdeaScale

vivek.bhaskaran@ideascale.com

@ideascale

IT Innovation Crisis: Getting to the Culture of Yes

Vivek Bhaskaran

Survey Analytics

vivek.bhaskaran@surveyanalytics.com

@surveyanalytics

About Me

• Founder of Two Companies

• BootStrapped & Profitable & Proud • Use to be an IT/Tech Consultant

Survey Analytics

Lets talk about IT Perception

• Poorly Understood

• COGS - Like Government

• Impedes You

• Geeks

• Wield Power - NO

• Old Fashioned

Are we something like this?

“I don’t have time to see any crazy !salesman, I have a battle to fight.”

Well, maybe… but some Facts

• 75% of CIO’s think they are aligned w/ Biz!

• 43% of Biz think IT is aligned with them!

• Net:Net - ~30% of Companies are clueless!

Source : Vivek’s Napkin Survey…

Now some real facts about IT

• Best Listening Division in the ORG

• Touches almost the entire company

• Has an actual SLA

• The “Yes” is silent - but “No” is amplified

IT is like Customer Support - You don't think about it till you need it!

“All our radical innovations come from people who

are not domain experts.” Orange Telecom

Lets change the Perception!

Culture of YES!!

• Open Innovation

• Listening & Communication Loop

• Perspective

ROI Addiction Vs. New Oppty

“This is one of the innovator’s dilemmas:

Blindly following the maxim that good managers

should keep close to their customers can sometimes

be a fatal mistake.” Innovator’s Dilemma

Communication Loop

“Listen actively, respond quickly.” Steve Jobs

Communication Loop

Be sure to show progress - even when you’re not implementing a solution so that a

community comes to trust you.

Listening = Empathy

• We all feel the need to be listened

• Just the act of asking is noted

• The ability to give feedback!

Perspective

“Our brains are wired to assume that ideas that come

from nearby are more concrete so they’re not

considered as creative as the more abstract concepts

that come from further away.” Shankar Vedantam

Perspective

Approach ideas first for their possibilities

and secondarily for their feasibility.

Share a story of when your company

met one of these challenges. How did

they respond?

IT has some key advantages in the

innovation space. What are they?

Other innovation challenges?

Questions and Answers

EMPOWERINNOVATION

Survey Analytics LISTENINGSYSTEMS

Vivek Bhaskaran

IdeaScale

vivek.bhaskaran@ideascale.com

@ideascale

Vivek Bhaskaran

Survey Analytics

vivek.bhaskaran@surveyanalytics.com

@surveyanalytics