curriculum voor de professional in it service management · 2017-12-15 · prince2® practitioner...
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Technologie Business Integratie business en IT Individuele opleidingKernopdracht Certificering Aanbevolen volgorde Groepsopleiding Werkplekleren Tijdsduur in dagen, maandenVerwijzing Cursus code
www.academy.capgemini.nl
Telefoon: 030 689 66 00
E-mail: csopl.nl@capgemini.com
Postadres: Postbus 2575, 3500 GN Utrecht
Curriculum voor de professional in IT Service Management
Basisopleidingenvan starter naar vakbekwaam
Verdiepingsopleidingenvan vakbekwaam naar expert
Algemene vaardigheden Introductie Systee-
montwikkeling
2d
ISO
Vendor Product Training (Call
registration etc.)
op aanvraag (A)
ITIL® Foundation
3d
ITILV3-F
of
ASL® Foundation
ASLF
Technologieën
op aanvraag (A)
IDVA-COMPI
3d
Ideeën verkopen en acceptatie
verkrijgen
CS-C
3d
Consultancy skills -
communiceren
3d
COMPI
BiSL®Foundation
BISLF
LEAN-IT Foundation -
Examen
ITIL®Foundation -
Examen
BISL®Foundation -
Examen
2d
LEAN-IT
LEANIT-F
2d
Proces modelleren
en analyseren
BPM-PMA
4d
Consultancy skills -
adviseren
CS-A
4d
ASL® Foundation -
Examen
Six Sigma Green Belt -
Examen
Six Sigma Green Belt
OE-6SIGMAGB
5d
Train your Brain
TYB
2d
Faciliteren workshops Practitioner
FAC-P
3d
Coachen: de aanpak
COABAS
3d
Onderhandelen en
samenwerken
OND
2,5d
Presenteren
PRES-COMPI
3d
2d
Branchekennis
TM
eLearning+
coaching
1d
Time Management
To the point tekstschrijven
3d
GSCH-COMPI
Faciliteren van Workshops Foundation
3d
FAC-F
Advies-vaardigheden
modulairCONF-F
2d
Conflict Management
Technologie Business Integratie business en IT Individuele opleidingKernopdracht Certificering Aanbevolen volgorde Groepsopleiding Werkplekleren Tijdsduur in dagen, maandenVerwijzing Cursus code
www.academy.capgemini.nl
Telefoon: 030 689 66 00
E-mail: csopl.nl@capgemini.com
Postadres: Postbus 2575, 3500 GN Utrecht
Curriculum voor de professional in IT Service Management
Kerntaak: Uitvoeren Service Operation
of
PACT-COMPI
3d
Proactief communiceren
SYSW-COMPI
3d
Systematisch werken
Kernopdracht:Service
Operation
Vendor Product Training (Eventmanagement
etc.)
op aanvraag (A)
ITIL® Intermediate Operational Support and
Analysis
ITIL®Intermediate
Service Operation
ITIL® Intermediate Operational Support
and Analysis - Examen
ITIL®Intermediate
Service Operation - Examen
1,5d
ITV3SOITV3OSA
2,5d
op aanvraag
ITIL® Intermediate
Release Control & Validation
ITV3RCV
ITIL® Intermediate Planning Protection
& Optimization - Examen
ITIL® Intermediate Release Control& Validation -
Examen
2,5d
ITIL®Intermediate
Planning Protection & Optimization
ITV3PPO
ITIL® Intermediate
Service Design
ITV3SD
ITIL® Intermediate Contiual Service Improvement -
Examen
ITIL® Intermediate
Service Design - Examen
1,5d
ITIL®Intermediate
Contiual Service Improvement
ITV3CSI
1,5d
2,5d
ITIL®Intermediate
Service Offerings & Agreements
ITV3SOA
ITIL®Intermediate
Service Transition - Examen
ITIL® Intermediate Service Offerings& Agreements -
Examen
2,5d
ITIL® Intermediate
Service Transition
ITV3ST
ITIL®Intermediate
Service Strategy
ITV3SS
ITIL® Intermediate Managing Across
the Lifecycle - Examen
ITIL®Intermediate
Service Strategy - Examen
1,5d
ITIL®Intermediate
Managing Across the Lifecycle
ITV3MLC
2d
1,5d
Basisopleidingenvan starter naar vakbekwaam
Verdiepingsopleidingenvan vakbekwaam naar expert
Technologie Business Integratie business en IT Individuele opleidingKernopdracht Certificering Aanbevolen volgorde Groepsopleiding Werkplekleren Tijdsduur in dagen, maandenVerwijzing Cursus code
www.academy.capgemini.nl
Telefoon: 030 689 66 00
E-mail: csopl.nl@capgemini.com
Postadres: Postbus 2575, 3500 GN Utrecht
Curriculum voor de professional in IT Service Management
Kerntaak: Uitvoeren Service Transition
Vendor Product Training (Change
management etc.)
PRINCE2® Foundation
2d
PRINCE-2
Plannings en voortgangs-
registratietech-nieken
of
Testen voor beheerders
PRINCE2® Foundation -
Examen
LezenFO
Lezen Use Cases
2d
REQ-READUC
ITIL® Intermediate
Release Control & Validation
2,5d
ITV3RCV
2d
ITIL® Intermediate Release Control &
Validation -Examen
ITIL® Intermediate
Service Transition
ITIL® Intermediate
Service Transition - Examen
Kernopdracht:Service Transition
1,5d
ITV3ST
TMAP-FB-UWV
2d
LFO
2d
PLANT
op aanvraag (A)
Proactief communiceren
3d
PACT-COMPI
Realistisch overtuigen
3,5d
CV-O
Politiek handelen
3d
POL-COMPI
Meningen en informatie duidelijk
weergeven
3d
MENI-COMPI
ITIL® Intermediate Operational Support
and Analysis - Examen
ITIL® Intermediate Planning Protection
& Optimization - Examen
ITIL® Intermediate
Contiual Service Improvement
ITIL® Intermediate Contiual Service Improvement -
Examen
ITIL® Intermediate
Planning Protection & Optimization
PRINCE2® Practitioner
PRINCE2® Practitioner -
Examen
3d
PRINCE-2-P
ITIL® Intermediate
Service Offerings & Agreements
2,5d
ITV3SOA
1,5d
ITIL® Intermediate Service Offerings& Agreements -
Examen
ITIL® Intermediate
Service Operation
ITIL® Intermediate
Service Operation - Examen
1,5d
ITV3SO
ITV3CSI
2,5d 2,5d
ITV3PPO
ITIL® Intermediate
Service Design - Examen
ITIL® Intermediate
Service Design
1,5d
ITV3SD
ITV3OSA
ITIL® Intermediate
Managing Across the Lifecycle
2d
ITV3MLC
ITIL® Intermediate Managing Across
the Lifecycle - Examen
Functioneel Testen in de
praktijk volgens TMAP® Next
TMAP® Next
Foundation - Examen
4d
FUTEST
ITIL® Intermediate
Service Strategy
ITIL® Intermediate
Service Strategy - Examen
1,5d
ITV3SS
ITIL® Intermediate
Operational Support and Analysis
op aanvraag
Basisopleidingenvan starter naar vakbekwaam
Verdiepingsopleidingenvan vakbekwaam naar expert
Technologie Business Integratie business en IT Individuele opleidingKernopdracht Certificering Aanbevolen volgorde Groepsopleiding Werkplekleren Tijdsduur in dagen, maandenVerwijzing Cursus code
www.academy.capgemini.nl
Telefoon: 030 689 66 00
E-mail: csopl.nl@capgemini.com
Postadres: Postbus 2575, 3500 GN Utrecht
Curriculum voor de professional in IT Service Management
Agile Architecture
of
Kerntaak: Uitvoeren Service Design
Requirements - de
essentie
Architecture Awareness
2d
ARCH-AW
Functioneel Wijzigingsbe-
heer
LezenFO
Requirements Analysis
3d
REQ-A
1d
REQ-ESS
Lezen Use
Cases
Business Requirements
4d
BREQ
ITIL® Intermediate
Service Design
1,5d
ITV3SD
2d
ITIL® Intermediate
Service Design- Examen
ITIL® Intermediate
Service Offerings & Agreements
ITIL® Intermediate Service Offerings& Agreements -
Examen
Kernopdracht:Service Design
2,5d
ITV3SOA
LFO
2d
REQ-READUC
9d
FW
ITIL® IntermediatePlanning Protection
& Optimization- Examen
Meningen en informatie duidelijk
weergeven
3d
MENI-COMPI
Proactief communiceren
3d
PACT-COMPI
ITIL®Intermediate
Planning Protection & Optimization
2,5d
ITV3PPO
Realistisch overtuigen
3,5d
CV-O
Politiek handelen
3d
POL-COMPI
ITIL® Intermediate
Operational Support and Analysis
ITIL® IntermediateOperational Support and
Analysis - Examen
ITIL®Intermediate
Service Transition - Examen
PRINCE2® Practitioner
PRINCE2® Practitioner -
Examen
ITIL® Intermediate
Service Transition
ITIL® Intermediate
Release Control & Validation
ITIL® IntermediateRelease Control& Validation -
Examen
2,5d
ITV3RCV
ITIL® Intermediate
Service Operation
1,5d
ITV3SO
3d
ITIL®Intermediate
Service Operation - Examen
ITIL® Intermediate
Service Strategy
ITIL® Intermediate
Service Strategy - Examen
1,5d
ITV3SS
PRINCE-2-P
Functionele detaillering
13d
FD
2,5d 1,5d
ITV3ST
ITIL® IntermediateContiual ServiceImprovement -
Examen
ITIL® Intermediate
Contiual Service Improvement
1,5d
ITV3CSI
ITV3OSA
Functioneel Testen in de
praktijk volgens TMAP® Next
4d
FUTEST
TMAP ® Next
Foundation - Examen
ITIL® Intermediate
Managing Across the Lifecycle
ITIL® IntermediateManaging Across
the Lifecycle -Examen
2d
ITV3MLC
PRINCE2® Foundation
PRINCE2® Foundation -
Examen
2d
PRINCE-2
Architecture Awareness
2d
ARCH-AW
op aanvraag
Basisopleidingenvan starter naar vakbekwaam
Verdiepingsopleidingenvan vakbekwaam naar expert
Technologie Business Integratie business en IT Individuele opleidingKernopdracht Certificering Aanbevolen volgorde Groepsopleiding Werkplekleren Tijdsduur in dagen, maandenVerwijzing Cursus code
www.academy.capgemini.nl
Telefoon: 030 689 66 00
E-mail: csopl.nl@capgemini.com
Postadres: Postbus 2575, 3500 GN Utrecht
Curriculum voor de professional in IT Service Management
Kerntaak: Uitvoeren Service Strategy
of
ITIL® Intermediate
Service Strategy
ITV3SS
ITIL® Intermediate
Service Strategy - Examen
Management of Risk
(M_o_R®) Foundation
2d
MOR-F
Kernopdracht:Service Strategy
Management of Risk (M_o_R®)
Foundation - Examen
PRINCE2® Foundation
2d
PRINCE-2
PRINCE2® Foundation -
Examen
ITIL® Intermediate
Service Offerings & Agreements
2,5d
ITV3SOA
ITIL® Intermediate Service Offerings& Agreements -
Examen
1,5d
Portfolio, Programme and Project Offices
(P3O®) Foundation
P3O-F
P3O®Foundation -
Examen
3d
Politiek handelen
3d
POL-COMPI
ITIL® Intermediate
Operational Support and Analysis
ITV3OSA
ITIL® Intermediate Operational Support
and Analysis -Examen
ITIL® Intermediate
Service Transition
1,5d
ITV3ST
ITIL® Intermediate
Service Transition - Examen
ITIL® Intermediate
Release Control & Validation
2,5d
ITV3RCV
ITIL® Intermediate Release Control & Validation -
Examen
ITIL® Intermediate
Contiual Service Improvement
1,5d
ITV3CSI
ITIL® Intermediate Contiual Service Improvement -
Examen
ITIL® Intermediate
Service Operation
1,5d
ITV3SO
ITIL® Intermediate
Service Operation - Examen
ITIL® Intermediate
Managing Across the Lifecycle
2d
ITV3MLC
ITIL® IntermediateManaging Across
the Lifecycle -Examen
PRINCE2® Practitioner
3d
PRINCE-2-P
PRINCE2® Practitioner -
Examen
ITIL® Intermediate
Service Design
1,5d
ITV3SD
ITIL® Intermediate
Service Design - Examen
2,5d
ITIL® Intermediate
Planning Protection & Optimization
ITV3PPO
ITIL® IntermediatePlanning Protection
& Optimization -Examen
2,5d
op aanvraag
Basisopleidingenvan starter naar vakbekwaam
Verdiepingsopleidingenvan vakbekwaam naar expert
Technologie Business Integratie business en IT Individuele opleidingKernopdracht Certificering Aanbevolen volgorde Groepsopleiding Werkplekleren Tijdsduur in dagen, maandenVerwijzing Cursus code
www.academy.capgemini.nl
Telefoon: 030 689 66 00
E-mail: csopl.nl@capgemini.com
Postadres: Postbus 2575, 3500 GN Utrecht
Curriculum voor de professional in IT Service Management
of
Kernopdracht:Continual Service
Improvement
Kerntaak: Uitvoeren Continual Service Improvement
ITIL® Intermediate
Contiual Service Improvement
ITV3CSI
ITIL® Intermediate Contiual Service Improvement -
Examen
1,5d
ITIL® Intermediate
Operational Support and Analysis
ITV3OSA
ITIL® Intermediate Operational Support
and Analysis -Examen
ITIL® Intermediate
Planning Protection& Optimization
2,5d
ITV3PPO
ITIL® Intermediate Planning Protection
& Optimization - Examen
ITIL® Intermediate
Release Control & Validation
2,5d
ITV3RCV
ITIL® Intermediate Release Control & Validation -
Examen
ITIL® Intermediate
Service Design
1,5d
ITV3SD
ITIL® Intermediate
Service Design -Examen
ITIL® Intermediate
Service Offerings & Agreements
2,5d
ITV3SOA
ITIL® Intermediate Service Offerings& Agreements -
Examen
ITIL® Intermediate
Service Strategy
1,5d
ITV3SS
ITIL® Intermediate
Service Strategy -Examen
ITIL® Intermediate
Managing Across the Lifecycle
2d
ITV3MLC
ITIL® Intermediate Managing Across
the Lifecycle - Examen
Six Sigma Black Belt
8d
OE-6SIGMABB
Six Sigma Black Belt -
Examen
ITIL® Intermediate
Service Operation
1,5d
ITV3SO
ITIL® Intermediate
Service Operation - Examen
2,5d
ITIL® Intermediate
Service Transition
ITV3ST
ITIL® Intermediate
Service Transition - Examen
1,5d
op aanvraag
Basisopleidingenvan starter naar vakbekwaam
Verdiepingsopleidingenvan vakbekwaam naar expert
ASL® and BiSL® are registered trade marks of The ASL BiSL Foundation.ITIL®, PRINCE2®, M_o_R® and P3O® are registered trade marks of AXELOS Limited.
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