customer / clients irritations / complains before and after they buy a subdivision real estate in...

Top Customer Irritations in a

Subdivision Real Estate Industry in the

Philippines

By Rowena Caro2014

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What do First time house buyer’s say?

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1st Time House Buyer Irritation #1

Mahirap makahanap sa manila ng subdivision na bibilin.

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1st Time House Buyer Irritation #2

Bakit bawal ng tingnan ang bahay during construction?

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1st Time House Buyer Irritation #3

What are some basic tips to know the smell for dampness and the feel of the walls ?

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1st Time House Buyer Irritation #4

Incorrect Staircase Railings.

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1st Time House Buyer Irritation #5

Only half of the staircase has railings

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1st Time House Buyer Irritation #6

Balcony railings specifications have also been downgraded

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1st Time House Buyer Irritation #7

The doors installed are all PVC during the inspection, but as per plan it should be wooden door panel.

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1st Time House Buyer Irritation #8

Misaligned PCPs and Zocalo Walls.

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1st Time House Buyer Irritation #9

Uneven PCP Surfaces 

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1st Time House Buyer Irritation #10

Visually, anyone would know the floor is not even and smooth.

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1st Time House Buyer Irritation #11

Buong sahig ng bahay, hindi pantay.

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1st Time House Buyer Irritation #12

Ground floor flooring has a star crack (approx. 3mm-7mm) right from center of floor to the footing tie beams.

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1st Time House Buyer Irritation #13

Rusted C-Purlins and Purlin Fascia.

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1st Time House Buyer Irritation #14

May mga hairline cracks ang wall.

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1st Time House Buyer Irritation #15

May Crack ang firewall

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1st Time House Buyer Irritation #16

The guy who was with us during inspection, parang 2-3 years pa lang nakagraduate from college so wala halos authority.

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1st Time House Buyer Irritation #17

Delayed Turn Over

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1st Time House Buyer Irritation #18Please provide a complete list of documents needed for house renovation to keep me from returning to your office every now and then.

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1st Time House Buyer Irritation #19After the repairs, yung mga dating walang leaks nagkaroon na naman ng panibagong leaks... may mga bagong leaks din na nakita sa gitna ng panel mismo sa may sala halos kadikit na ng mga power outlet sa wall.

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What do the Foreigner with Filipina Wife says?

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Foreigner with Filipina Wife Irritation #1

Numerous inconsistencies and incorrect measurements.

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Foreigner with Filipina Wife Irritation #2

Even with waterproofing the rain water still penetrates in the microfractures of PCP surfaces.

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Foreigner with Filipina Wife Irritation #3

Electric fence should be installed, if possible it would be nice if we can install CCTV to all gates in the villages.

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Foreigner with Filipina Wife Irritation #4

Urinating every where.

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Foreigner with Filipina Wife Irritation #5

Throwing garbage in vacant properties

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Foreigner with Filipina Wife Irritation #6

Neighbours always had videoke everyday.

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Foreigner with Filipina Wife Irritation #7

Your customer account representative was not able to respond to any of my queries

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Foreigner with Filipina Wife Irritation #8

Can you have all your employees attend a refresher course on "Customer Service?"

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What do Young Professional’s say?

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Young Professional’s Irritation #1

Subdivisions in the Philippines, especially in Cavite, are already saturated.

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Young Professional’s Irritation #2

The main door has leak of water and parts of the house are now showing signs of deterioration.

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Young Professional’s Irritation #3

Sa ngayon ang mga palitada sa hamba ng pintuan ay nababaklas mag isa.

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Young Professional’s Irritation #4

Ang paint, sa interior, nagpeepeel off, sa exterior naman ang bilis mag fade.

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Young Professional’s Irritation #5

Tubo ng kuryente sa meter base bulok na samantalang bago lang kinabit

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Young Professional’s Irritation #6

Yung mga tubo ng tubig hindi matibay, after ilang weeks lang may leak na, puro substandard yung mga nakakabit na mga lababo, linya ng ilaw at mga doorknob.

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Young Professional’s Irritation #7

How could you possibly repair a 2nd floor na umuulan kada may nag shower sa cr?

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Young Professional’s Irritation #8

Wrong grouting of tiles/paint and bathroom tiles

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Young Professional’s Irritation #9

Yung tissue holder tabingi, at walang humpay na pagsulpot ng mga cracks sa PCP.

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Young Professional’s Irritation #10

Cracks on walls inside and outside the unit (repairs are very slow to the point of annoyance)

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Young Professional’s Irritation #11

Cracks on the wall (take note cracks are inside the house) near the stairs as well as on other areas of the house.

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Young Professional’s Irritation #12

The major problem ng unit ko ay yung firewall and backwall ko nagkaka-leaks.

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Young Professional’s Irritation #13

Pagka repair ng isang tagas or cracks, sa ibang part naman ng bahay ang magkakaron ng tagas at cracks.

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Young Professional’s Irritation #14

3 inches na lang ang kapal ng mga sahig! 

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Young professional’s Irritation #15

Developer has not delivered amenities such as playground, pocket gardens, mini theatre, & gym. 

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What do Overseas Filipino Worker says?

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OFW’s Irritation #1

Property websites would be helpful to limit searches by max # of bedrooms.

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OFW’s Irritation #2

Building design is far from what is presented in the brochure

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OFW’s Irritation #3

Houses are constructed with eaves vents with missing insect screens.

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OFW’s Irritation #4

 The cement mixture is a substandard, and no curing/spraying of water was done. You can tell by the looks and sound of it.

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OFW’s Irritation #5

 1 sheet of flexboard ceiling was torn, probably due to expansion from rainwater, or worker's carelessness.

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OFW’s Irritation #6

Di maayos ang finishing ng walls at yung paint di pantay pantay.

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OFW’s Irritation #7

Cracked PCPs, uneven walls, hanger rods and other defects with regards to unit construction.

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OFW’s Irritation #8

Walang grills yung windows ng 2nd flr.

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OFW’s Irritation #9

Square bars for balcony grills should be 12 mm: As found 9mm only

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OFW’s Irritation #10

Penetrating crack from lower left end of steel window up to 12" down.

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OFW’s Irritation #11

Steel window: Z bars should be 3mm: As found: 2mm only

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OFW’s Irritation #12

The doors installed are all PVC during the inspection, but as per plan it should be wooden door panel.

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OFW’s Irritation #13

Wall panels have cracks at firewall area and division wall.

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OFW’s Irritation #14

Slanting penetrating crack from upper left of ceiling to lower right of floor.

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OFW’s Irritation #15

Rain watermarks at the wall.

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OFW’s Irritation #16

3 wall panels have cracks: zocalo wall, T&B division wall and staircase wall.

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OFW’s Irritation #17

 Crack at Staircase wall shaped like letter “A”.

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OFW’s Irritation #18

 Second floor PCPs' thickness was downgraded from 4 inches to 3 inches.

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OFW’s Irritation #19

We found out that while the tiles were being dismantled, the flooring cement went with it which exposed the soil of the ground.

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OFW’s Irritation #20

 Floor finish not levelled, the mound with a maximum elevation of 10 mm.

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OFW’s Irritation #21

Outside of the unit there was no gutter and downspout, again as per plan there should be a gutter and downspout.

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OFW’s Irritation #22After repair, when we visited it again ang daming lagpas na pintura na sinadyang pinturahan. The repairs is not made, hindi inayos ang mga bakbak na pintura sa labas ng bahay like sa balcony.

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What do the Employees who want to live near its work place says?

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Employees who want to work near its work place Irritation #1

 Problem is the location of most subdivisions are mostly at the far end of the metro manila area. 

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Employees who want to work near its work place Irritation #2

 Rainwater seeping through the steel casement windows.

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Employees who want to work near its work place Irritation #3

 Precast walls hindi makinis. In most panels bako bako ang surfaces. Maski lagyan ng skim coat ng Finishing Contractor, hindi kayang habulin ang uneven surfaces.

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Employees who want to work near its work place Irritation #4

  Nabakbak na cement sa bandang pintuan. 

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Employees who want to work near its work place Irritation #5

 Kupas na paint, mukhang luma at defective ang ginamit

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Employees who want to work near its work place Irritation #6

 Halos kinakalawang na ang mga PCP connectors

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Employees who want to work near its work place Irritation #7

 Nung tinesting namin ang mga ilaw, meron isa doon na nag-short, pumutok yung ilaw na nilagay namin so malamang may leak din sa bubong, siguro nabasa.

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Employees who want to work near its work place Irritation #8

 All areas with the water system ( kitchen and cr ) are leaking!!!

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Employees who want to work near its work place Irritation #9

 Leaks on one outlet and main outlet.

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Employees who want to work near its work place Irritation #10

 Pwede bang baguhin ang existing policy: We cannot allow our buyers to see their unit during construction.

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What do Start up Family says?

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Start-up Family Irritation #1

Naiinis ako kasi meron pa silang Legal Miscellaneous fees which costs 200K. 

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Start-up Family Irritation #2

How true na problema ang tubig?

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Start-up Family Irritation #3

Entrance ng subdivision dito minsan wala ilaw ang waiting shed nung bago lipat nga kami dito wala guardhouse kelan lang nagkaron ng gate.

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Start-up Family Irritation #4

Late delivery of their units, non-compliance with the approved plan or failure to make the necessary repairs to the unit within reasonable time.

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Start-up Family Irritation #5

Our new refrigerator and air conditioners wont cool, the microwave oven wont heat up and the lights dim as if there is something wrong with your eyesight. It is the undersized temporary power & substandard cables are used.

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Start-up Family Irritation #6

I was shocked to see my kitchen counter was built very near the side wall and would not fit a cooking range.

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Start-up Family Irritation #7

Rusted PCP connectors and improper connection and welding.

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Start-up Family Irritation #8

One stair step is hollow, and the handrails are substandard. The size of square bars must be 12mm, they install 8mm.

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Start-up Family Irritation #9

The wall at lavatory side has 2 parallel vertical penetrating cracks from ceiling to top of wall tiles. 

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Start-up Family Irritation #10

Andrail pipe must be black iron, and they installed gi pipe sch.20.

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Start-up Family Irritation #11

Yung ground floor, alon-alon yung tiles. Yung dalawang CR naman hindi babagsak yung tubig kasi hindi siya pupunta dun sa drainage.

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Start-up Family Irritation #12

Ang tubig may pinong pino na silt or dumi hindi talaga sya pwedeng ipanluto galing sa tangke ng provider.

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Start-up Family Irritation #13

Maraming daga, lamok at langaw sa likod bahay.

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Start-up Family Irritation #14

Poor quality of houses, walang concern at care sa buyers.

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Start-up Family Irritation #15

Lahat ng policies nila sila lang ang may advantage.

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Start-up Family Irritation #16

Customer service na hindi nakakatulong.

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Start-up Family Irritation #17

What happened to the regular twice a week garbage collection? Naiiwan na lang ang mga basura sa tapat ng mga bahay namin.

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Start-up Family Irritation #18

May kapitbahay kasi kami ngayon na seaman and every time umuuwi siya, mega-inuman and mega-karaoke sila until the wee hours of the morning. Di tuloy kami makatulog ng maayos.

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Start-up Family Irritation #19

After trying to request for site inspection several times and being denied of it, sumuko na kami. I have submitted a Notice of Cancellation of Purchase

Thank You