customer satisfaction on public and private bank of india

Customer Satisfaction on Public and Private Bank of India

BY STRONG TIES

PUBLIC SECTOR BANK

PRIVATE SECTOR BANK

1943Rai Bahadur Lala Sohan

Lal

Acquisition

Revenue₹11457.17 crores

Net Income₹1134.68

1943Scheduled

Bank

Bought a part of RBS

Net Income ₹207 crores

Revenue₹2356.50

crores

CUSTOMER SATISFACTION

SURVEY ANALYSIS

RBL Bank

Efficient branch

ATM`S Services

Internet & Mobile

RelIability & trust

Transaction alert

0

10

20

30

40

50

60

70

12345

Efficient Branch

ATM`s Services

Internet& Mobile

Reliability and trust

Transaction alert

0

10

20

30

40

50

60

70

12345

OBC Bank

Availabity ofATM Branch timings App mobile banking0

10

20

30

40

50

60

Analysis

OBC RBC Column1

Security and Privacy Online fund transfer Innovative ideas Customer Education0

10

20

30

40

50

60

70

80

90

100 Chart Title

OBC RBL Column1

Final Findings• Both the banks are providing good branch services but

customers of are OBC more satisfied with safety of funds, security & in RBL has clean ambience.•  Customer of RBL bank are disappointed with the non

availability of the ATMs in their locality therefore they have to come more to branches for simple transactions of cash withdrawal.•  Customers of OBC are more satisfied with the bank service

of meeting promises and commitments than the customer of RBL.• RBL is not able to aware its customers that is why some

customer are not aware about the social services that the bank is doing.

•  It has been found that staff behavior and error free transaction services is more good in OBC than RBL.

CONCLUSION