cv global en_2015
Post on 18-Jan-2017
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BACKGROUND
Carlos Sousa is a skilled technician, with over 17 years’ experience in the IT business, with also commercial and facilities management knowledge.For the last year has been working on the Outsourcing line-of-business, in Quality management, IT Services providing (internal) and Processes designing.
CGI EXPERIENCE
Business Support , NOS - TELCO – dates (10/2014 until now )
Service Manager and IT Quality - Technology and Production
Service Management
Responsible for implementation of new project in the IT infrastructure of NOS in Datacenter\Applications. Business support to implementation of networks and servers.
Business Support , ZON Multimedia - TELCO – dates (10/2011 to 10/2014)
Infrastructure and Operation Project Management
DSI – Business Operation Responsible for implementation of new project in the IT infrastructure of ZON Multimedia in Datacenter. Business support to implementation of networks and servers.
IT Services for Client – DGRHE - Human Resources and Education (Ministry of Education and Science, of Portugal) Public Sector – dates (11/2010 to 10/2011)
System Administrator team leader – Windows Systems, Linux, Networking and helpdesk supervision IT Services for Client support de I. responsibility in the areas of Datacenter, DB's, SLA and support to the business of internal applications DGRHE and support to CGI's management team.
EDP - Configuration & Asset MNG. Outsourcing Services – dates (01/2006 to 10/2010)
IT Services for Client support. Responsibility in the areas of Datacenter, SLA and support to the internal business
Facilities Management Central Functions Logica – data (01/2005 a 12/2005)
Security Officer, Process Designing, Access Management.
Helpdesk supervision Other experience
EDP – SAP – data (12/1999 a 12/2004)
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EXPERIENCESNAPSHOT
INDUSTRY EXPERTISE
Consulting Services, Communications, Public Sector, Transportation and Industry Portugal
TELCO & INDUSTRY Public Education Sector Energy Sector Retail
TECHNICAL SPECIALIZATIONS
INFRA-ESTRUTURAS SUPORTE
IT Outsourcing IT Security
CUSTOMERS
ZON Multimedia Portuguese Education Public
Sector EDP – Energies of Portugal
Outsourcing – System Administration , Software e Hardware Audit
Project “CLIENTE ++” (Cliente EDP) - Team Leader
Project “NAVEGADOR” (Cliente EDP) - Team
RETAIL , SONAE. S.G.P.S. – data (07/1998 a 11/1999)
Stock management, supplier relationship management, Software & Hardware
EDUCATION
System and Computers IT by ISEFOG – School of Education of SetubalInstitute Polytechnic de Setubal: IPS
TRAINING AND CERTIFICATIONS
ML – 6231 Maintaining a Microsoft SQL Server 2008 Database, CapEduc 2011.EN-0000 Fundaments de Linux e SysAdmin CapEduc 2011LP-0000 Linux Networking 2011, CapEduc 2011J1004 – Fundaments of Java, Rumos 2010ITIL (v3) - Foundation Certification IT Service Management, 2010 M6294 - Planning and Managing Microsoft Windows 7 Desktop Deployments and Environments, 2010
SKILLS SUMMARY
SKILL NUMBER OF YEARS SKILL LEVEL*
Technical skills
System Administration 16 5
Configuration & Asset Management 10 5
Programação 10 4
Process Design 10 4
CRM 16 5
Quality System 5 4
Team Leading 14 4
IT disciplines
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Windows Environments 16 5
Linux Environments 5 4
ITIL - Foundation 8 5
Industry knowledge
Telco 10 4
Energy’s Sector 16 4
Public Sector 2 4
Retail 16 5
Other relevant skills
Data Base system 10 4
Reporting Services 16 5
SKILL LEVEL: 1 = Basic, 2 = Familiar, 3 = Competent, 4 = Very Experienced, 5 = Expert
LANGUAGE READING SPEAKING LISTENING
Portuguese 4 4 4
English 3 3 3
Spanish 3 3 3
French 2 2 2
LANGUAGE EXPERIENCE: 1 = Beginning, 2 = Proficient, 3 = Fluent, 4 = Native
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