delegación de iberia dreamforce 2017_ casos de éxito
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Forward-Looking Statements
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Statement under the Private Securities Litigation Reform Act of 1995
Agenda
Salesforce agenda Nacha Martín y Javier Iglesias
Customer 5: Cajamar Francis Barranco
Customer 6: Alain Afflelou Eva Ivars
Customer 7: Transmediterranea Juan Manuel Caballero
Partners Ana Vertedor
Partner 1: Leadclic Juanjo Sogues & Manuel García
Experiencia de clientes 1:1 Alberto Cordero & Jaime Compán
Partner 2: S4G Javier Heitz
El Poder de la Plataforma Antonio Galdo
Partner 3: minsait by Indra Ana Perez Collada
GDPR Lien Ceulemans
Closing Ana Vertedor
Day 3: Monday, November 6th
RunForce Club Early Beginning
07.30 Transportation CityClub
Sponsored General breakfast. CityClub SF Daily agenda at a glance + Salesforce pill + Customer Success Cases + Partners speech. CityClub
08.00 Sponsored Breakfast Success Cases Sessions GDPR Session
GDPR Session: Lien Ceulemans
11.00 Dreamforce Sessions Get your Official Dreamforce badge. Moscone Center DREAMFORCE: 15.00h Marc Benioff´s Keynote
19.00 Cocktail Deloitte Cocktail hostess by Deloitte
20:30 Cocktail cena Delegation Cocktail-Dinner. FOLSOM FOUNDRY
Success Case Day and Marc´s Keynote
RunForce Iberia Delegation 2017
Daily session: 06.30am to 07.30am
From Monday to Thursday
Runners and Walkers
Healthy and funny
Run a race close to hotel
If you want to join, contact: ccollado@salesforce.com and rosa.delacalle@salesforce.com
ALAINAFFLELOU: • OPTICO• COMUNICADOR• EMPRENDEDOR.
“El pilar de la franquicia es la confianza” Ala in Affle lou
Alain Affelou España consigue crear un ecosistema de datos único 360º que centraliza y conecta todas sus plataformas.
Cliente único y Visión 360º (transaccional y relacional)
Atención al cliente personalizada y onmicanal, incluyendo Comunidad de ópticos.
Marketing multicanal (email, social y advertising) para aumentar tráfico a tienda y conversión de ventas
Analíticas del negocio y en tiempo real.
“Salesforce ha dotado a Alain Afflelou de súper poderes para enamorar a sus clientes”. Eva Ivars, CEO Alain Afflelou Spain
Alain Affelou España consigue crear un ecosistema de datos único 360º que centraliza y conecta todas sus plataformas.
Industry: Retail Segment: CBU
EL CATALIZADOR DE LA EXPERIENCIA CLIENTE: Relaciones 1to1
#1 SFDC despliegue en ALAIN AFFLELOU
#2 Clientes Usuarios y Franquicias conectados
#1 única plataforma conectando todo.
Trasmediterranea: Compañía Customer Centric Conocimiento del pasajero: Visión única de cada uno de los 8MM de pax. Articular acciones coherentes en todos los puntos de contacto con los clientes consiguiendo la Omnicanalidad (Mail, Web, Call Center, Ventanilla, a bordo, redes sociales..) Tratamiento de todas las incidencias y reclamaciones de forma eficiente, con un workflow procedimentado y SLAs. Personalización de las comunicaciones ejecutando campañas más dirigidas y efectivas
“Con Salesforce hemos conseguido personalizar la experiencia de nuestros clientes, mejorando nuestro servicio y convirtiendo más reservas”
Mario Quero, CEO de Trasmediterranea
Industry: Retail Segment: CBU
Trasmediterranea: Centro de Control de Flota Control de flota propia y de la competencia en tiempo real Alertas automáticas ante ciertos eventos específicos. Control de puntualidad.
Control de millas navegadas, derrota, velocidad y consumo. Lista de pasajeros y tripulantes a bordo en tiempo real.
Alertas Climatológicas Lectura y análisis de la parte automatizada /sensorizada de los buques
“Con Salesforce IoT el equipo por fin dormirá tranquilo”
Ramón Piñeiro, COO de Trasmediterranea
Industry: Retail Segment: CBU
IoT Cloud
Proyectos y Cifras
• Reducción de tiempo de espera en ventanilla y Call center del 40%
• Reducción de tiempo en gestión de reclamaciones del 60%
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• Retorno de la Inversión en 10 meses.
• Incremento del 100% de encuestas de satisfacción contestadas
• Diagnóstico temprano de incidencias.
• Eficiencia operativa (combustible, movimientos flota…)
• Mantenimiento Predictivo
Service Cloud CRM 360º
Marketing Cloud CRM 360º
IoT Cloud CCO
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