developing trust

Unit 3, LO7: Understand the importance of establishing

and maintaining a trusting relationship with individuals

Learning Outcomes

To recognise some service providers (workers) and service user (clients) rights and responsibilities

Can list 8 factors that are important in establishing and maintaining a trusting relationship (at work + family/friends)

Can provide good examples of these 8 factors in a SHD care setting

To be able to show or explain the impact on the service user (client) when a trusting relationship is developed, or not developed, with the service provider (worker)

To evaluate which factor(s) are likely to have the biggest initial impact on a client in an emergency and what can be done to remedy the situation afterwards

Service provider Rights Responsibilities

Teaching Assistant To be treated with respect To educate students well

Judge

Social worker

Police constable

Nursery nurse

Optician

Pharmist

Nurse

Rights and responsibilities of service providers activity

Rights and responsibilities of service users activityService user Rights Responsibilities

School student To receive a good education To take opportunities offered

Burglar

Child in care

Young offender

A wheelchair user

Person on a diet for medical reasons

Person on probation

Hospital patient

8 things to do to develop trust….

1. Provide boundaries – must know what they are and why they are needed

2. Promote independence3. Support people with communication problems4. Be consistent and reliable5. Be helpful and enable people to look after themselves6. Promote rights7. Be non-judgemental8. Maintaining privacy and confidentiality within

boundaries.

Provide boundaries

Establish rules of behaviour to be friendly, respectful and always professional

Keeping to boundaries avoids wasted time and bad feelings

Keeping to boundaries makes it easier to spot when there is a problem or sign or abuse

Promote independence

Encourage clients to learn and do things for themselves

Helps to develop self-esteem and better mental health

Allowing choice within the boundaries helps the person is being cared trust the worker

Worker is able to help more people

Support people with communication problems Unit 2 work on

overcoming barriers to communication

Consider – the use of clear spoken/written words, signs, body language, and the use of technical aids to support communication

Remember – active listening, environmental barriers and culture too!

Be consistent and reliable

People know what to expect

Reinforces boundaries

Builds pleasantness Client know that they

are being treated fairly

Helpful and Enabling

Gives useful advice and support

Enabling: means helping your client to understand what’s going on and do tasks for themselves

Promote rights

Showing respect to clients – dignity, privacy and culturally

Providing good health and safety

Giving clients choice, control and access to information where possible

Non-judgemental

Avoid discriminatory behaviour – direct (eg race, gender, name calling) or indirect (eg being favourable to people with similar views and attitudes to your own)

Care workers have a responsibility to behave professionally

Clients have a right to expect this but they must as behave responsibly within a care setting

Maintaining privacy and confidentiality within boundaries To avoid interfering, being

‘nosy’ or talking to others about client’s personal life or health matters

Maintain dignity – eg taking clothes off when being examined, toileting accident

Pass on information to the specified person in authority if you suspect someone is suffering abuse / in a unsafe situation

Summary

Trust is developed by respecting boundaries and each other

Organisational policies and procedures are designed to safeguard people so that they are able to develop trust