digitally facilitating on-the-job training enterprise case ... ppt_3.2... · 4. digital learning...

Digitally Facilitating On-The-Job Training Enterprise Case Study Transform Lynn Wong (DHL Express) 1 November 2018

Supported by

Background

All managers in the organization were challenged to

innovate with digital disruption

I am to leverage technology to create more effective and engaging learning interventions

What is the Game Plan?

ManagementChallenge

• BeganatIAL

•  Ipar7cipatedinalearningcircle

MyjourneyofIdea7on

OurOrganiza7onCulture

Reviewingtheelements

Roles&Skills• Trainer• Manager• Employee

Reviewingtheelements

ChangesinBusinessLandscape• DigitalTransforma7on

• MillennialImageSource:Unsplash

Reviewingtheelements

ChallengesforL&DProfessionals

Source:CenterforManagement&Organiza7onExcellence

Reviewingtheelements

L&DModels•  Kirkpatrick•  702010

ImageSource:HRExchangeNetwork

Reviewingtheelements

StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

MyDigitalL&Dframework

StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

702010model 10 20 70

Kirkpatrickmodel Level1&2 Level1&2 Level3&4

MyDigitalL&Dframework

StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

702010model 10 20 70

Kirkpatrickmodel Level1&2 Level1&2 Level3&4

Deliverymodeelearning,webinar,classroomworkshop,

COP,coaching,mentoring,feedback

OntheJoblearning,integratedworkplace

MyDigitalL&Dframework

StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

702010model 10 20 70

Kirkpatrickmodel Level1&2 Level1&2 Level3&4

DeliverymodeE-learning,webinar,classroomworkshop,

COP,coaching,mentoring,feedback

OntheJoblearning,integratedworkplace

TrainingSkills Teaching,Training Facilita7on&Coaching+DigitalFacilitaDon&coaching

MyDigitalL&Dframework

StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

702010model 10 20 70

Kirkpatrickmodel Level1&2 Level1&2 Level3&4

DeliverymodeE-learning,webinar,classroomworkshop,

COP,coaching,mentoring,feedback

OntheJoblearning,integratedworkplace

TrainingSkills Teaching,Training Facilita7on&Coaching+DigitalFacilitaDon&coaching

DigitalizaDon LearningCircles

MyDigitalL&Dframework

o  Todeliverstructured&collabora7veexperiences

o  Toeffec7velycombinesynchronoustrainingandasynchronouslearning

o  Todesigninterven7onsbasedondataandevidence

LearningCirclesoriginatefromaconceptofStudyCirclesfromSwedenandtheScandinaviancountries.Studycircleshavebeenasuccessfulformofinformallearningforover150years.

Solu7on-ing

•  DigitalPublishing–  ToenableourSMEstocreatedigitallearningcontent

•  DigitalFacilita7on–  Toenableourmanagerstocoachtheirteam

•  DigitalTechnology–  Tou7lizearobust,easy-to-uselearningpla_orm

Solu7on-ing

1. Wesetthepilottoacross10regionalbusinessroles

2. Wedesignedaninterven7onto“pull”andprac7cedigitallearning

3. Wedeliveredacombina7onofvirtual&face-to-facesession

Managementapprovalandsupport

Pilo7ng

Pilo7ng

02468

Tocontextualizeyourneedsfordigitallearning

Toexplorecrea7ngdigitallearning

content

toexploreprac7cingdigitalfacilita7on

ParDcipantsWhichofthe3outcomesaremostrelevantforyou?

ParDcipantsYes,100achieved

No,100notachieved

Notyet,canbeimproved

Notevenclose

Withwhatyouhaveheard,doyouthinkwehaveachievedourgoal?

0 1 2 3 4 5

Yes,Completely

No,notatall

Notsure

ParDcipantsDoourSalesleaderscoachinaconversa7onal,structuredmannerinthefield?

02468

10

e-learning Classroom SelfLearning Blended(Classroom&e-

Learning)

ParDcipantWhatarethemainmode(s)oflearning?

Presen7ngresultstomanagement

Presen7ngvideosummarytostakeholders

Aggrega7ngdata

1.  Coachingon-the-job&in-the-field

•  Isthereaneedfordailyprac2ceonskillsknowledgeandtovalidatetransferofknowledge?

2.  Newhire,internonboarding

•  Isthereaneedtoreduceface2meoftrainers,increaseproduc2vityandreduceduplica2onofwork?

3.  Buildingdomainexper7se

•  Howdowereplicateexper2seandscaleknowledge?

Outcome–3learningcircletopics

1.  Applica7onofdigitallearning&digitalfacilita7onisnothard

2.  What'sneededisthemindsettochallenge.Thewillingnesstotryandmeettheneedtotransform.

Takeaways

3.  LearningCirclesonWiztangoenablesustoexperimentnewwayoflearningthatiscri7calforournewgenera7on.

Itsetsapaceforinnova7onandcrea7vity

Takeaways

4.  DigitallearningthroughLearningCirclesencouragesourlearnerstobeproac7velearners

5.  WecanleverageWiztango&LearningCirclestoenablemanagerstoeffec7velyOJTin-the-fieldandtrainerstoleverageondomainexpertstopermeatelearning

Takeaways

•  3 topics –  Sales skills –  Industry vertical –  Coaching

•  Coaching teams on design, development & delivery of learning circles on Wiztango

•  Schedule pilots in Q4 & Q1

WorkinProgress