driving digital innovation - fujitsu · unclassified © 2019 fujitsu driving digital innovation...

Unclassified © 2019 FUJITSU

Driving digital innovation

Transformation comes when you focus on people, process andtechnology

Paul HardyChief Innovation Officer EMEA

4 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

When I started ServiceNow

in 2004, my vision was to build

a cloud-based platform that

would enable regular people

to route work effectively

through the enterprise.

Fred Luddy, Founder

5 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

We make the world of work,

work better for people.

6 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

Technology in the

Service of Humans

7 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

MACHINE LEARNING

AIV

IRTU

AL

AG

ENTS

ABDUCTIVE REASONING

PATT

ERN

REC

OG

NIT

ION

CONNECTED INTELLIGENCE

DEEP LEARNING

IOT

CO

GN

ITIV

E CO

MP

UTI

NG

NLPNLU

PREDICITVE & PRESCRIPTIVE

ANALYTICS

DECISION TREES

REI

NFO

RCEM

ENT

LEA

RN

ING

SUPERVISED

UNSUPERVISED

CHATBOTS

ARTIFICIAL NEURAL NETWORKS

Edge

Sensors, Devices

SMART FACILITIESSMART ASSETSSMART SERVICE

INTELLIGENT AUTOMATION

MOBILE PLATFORM

VOICE CONTROL

CLUSTERING

<5%of jobs

Can be entirely

automated

60%of jobs

Could have +30%

automated

x2Increase

Human productivity

expected to double

2.5quintillion

Bytes of data are

process in 24 hours

Power The Enterprise with Cross-Enterprise WorkFlow And Automation

11 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

Make everyday work mobile firstandmobile friendly

12 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

Cross-EnterpriseDigital Transformation

13 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

Digital Evolution and Organisational OpportunityC

HA

NG

E

TIME

Digital Transformation

Opportunity

Transformation in theory and practice

89% of organizations have plans to

adopt a digital-first business strategy

Transformation in theory and practice

Only 19% of organizations

have executed

89% of organizations have plans to

adopt a digital-first business strategy

16 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

Engineering Sales Operations HR Finance

Today’s platforms tend to be siloed

apps data apps data apps data apps data apps data

Working across the organization remains fractured and slow

17 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

Engineering Sales Operations HR Finance

Digitizing workflows is central to digital transformation

apps data apps data apps data apps data apps data

Workflow &

Integration

User

ExperienceIntelligence Scalability

Orchestrating people, processes, systems and applications across the enterprise

18 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.

Digital Era

Unified experience

Fast, simple, easy

Agile, frictionless services

Scalable gig-economy

Focus on end-to-end journeys

Constant Iteration

BUSINESS

GOAL

Customers aredriving business

Hello James

B2BB2CC2B

Driving Digital InnovationTogether

Unclassified © 2019 FUJITSU

Up next…

15.15 – Lightning Talk in The Hub – Quantum Computing in action

15.30 – 16.15 – Breakout Session 3 or a visit to the Demo Center