e-administration i.r.i.s. france. e-government definition : – the use by government agencies of...
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E-Government• Definition :– the use by government agencies of ICT to provide
better public services to citizens and businesses
• According to OECD :– countries have invested in the development of e-
government services over the past 10-15 years expecting substantial savings and improved public services
– a trend further accentuated by the financial and economic crisis beginning in 2008
E-Government
• Analogous to e-commerce, e-Government aims to make the interaction between : – government and citizens (G2C) – government and business enterprises (G2B) – inter-agency relationships (G2G)
• The objective : more friendly, convenient, transparent and inexpensive
The French e-administration• France ranked 9 in the annual e-Government survey
conducted by the United Nations among 191 countries published in 2009 and according to two primary indicators:– the state of e-government readiness– the extent of e-participation
• 2000s are the years of the electronic administration :– “on-line tax declarations”, set-up in 2002, passed from 60
000 users in 2002 to 9 700 000 in 2009 – but the most important is elsewhere: ministries, regions
with a measure of autonomy and public institutions migrate massively to the digital universe
The French e-administration
• In 2005 France started a major renovation of its public e-services :– Improving its online service delivery – Strengthening its transactional capabilities– Strengthening its tools and applications for e-
administration
The French e-administration
• “ADELE” the French e-Government program – More than 300 applications– Provides a detailed roadmap for the consistent– Coordinates development and implementation of the
electronic services • Main objectives :– Implementing an electronic administration accessible to all– Moving from simple information providing to delivering
interactive services enabling users to perform full administrative procedures remotely
– 10-20 % of productivity gains on the running costs
The French e-administration• The possible applications are numerous: – Income taxes: declaration, notification of assessment – Job search services : by labour offices – Social security benefits : faster processing, best service– Personal documents requests and declaration : passport
and driver’s licence, birth and marriage certificates, car registration, etc
– Public cultural heritage availability and securisation : libraries, museum catalogues, etc
– Health related services : patient file, interactive advice, etc– Citizen participation
The Police ‘Prefecture’ (1/3) • The Prefecture of Police :– the agency of the Government of France and part of the
French National Police, which provides the police force for the city of Paris
• Context : – modernization of the processing of the parking fines
• Expected benefits :– a faster and simpler process in order to improve the time
needed to collect the fines – a better control of the resources dedicated to these tasks– an improvement of the efficiency of the process
The Police ‘Prefecture’ (2/3)• Project scope : – dematerialization of the fines with automatic
reading of documents and integration within the Information System
– around 4 million fines per year• 80 % of the total of fines in France
– users : all the services of the Police ‘Prefecture’, especially the services in charge of fines, and the Police court of Paris
The Police ‘Prefecture’(3/3)
• I.R.I.S. France mission– analysis, implementation and support to
deployment of the solution– design and creation of the fine model according to
the rules of the automatic reading, OCR– export the information data in order to process it in
Business Object for statistics needs
OFRPA (1/4) • The French Office for the Protection of Refugees and
Stateless Persons (Office Français de Protection des Réfugiés et Apatrides)– a public institution in charge of the application of the French,
European and international texts and conventions relative to the recognition of the quality of refugee
• Context : – Implementation of an ECM system for all the documents used
by OFPRA (documents related to the applicants requests, documents produced by OFPRA, etc)
OFRPA (2/4) • Objectives : – optimize the processing of the refugees requests and the
business process– a better tracking system of activities– harmonize the documentary practices and make easier the
access to documents• Expected benefits :– reduce the costs related to the paper management and the
associated risks (losses, reproduction, classification)– optimization of the space of paper archiving – better service to the users and stakeholders (lawyers, judges) – improve the image of OFPRA in terms of efficiency and
modernity
OFRPA (3/4)• Project scope : – The documents included into the projects :• documents provided by the applicant with his request
(request form of 20 pages, narrative documents, all document evidence related to his registry status, award and diploma, etc) • administrative documents relative to the procedure
(reception slips, acknowledgements of receipt of mail, etc) • documents produced by OFPRA within the framework of
the treatment of the request (interview minutes, information research, notices, decision order, etc)
– 60 000 refugees requests/year and 135 000 mails
OFRPA (4/4)• I.R.I.S. France mission– the responsibility of the global implementation of
the project• project management• workflow definition• technical architecture• training
– development of an user interface in a Web based mode, automatically called from the business specific application of OFPRA ( INEREC)
CAF (1/3) • CAF (Caisse d’Allocations Familiales) is the family branch
of the French public social security– 132 offices– in charge of the payment of the security benefits related to the
family (welfare, child benefits, rent allowance, etc)
• Context : – implementation of a legal archiving management solution
according to the French lows and a ECM system– Incoming and outgoing document flow - for 53 CAF offices
CAF (2/3)• Project characteristics : – Upgradable technical architecture– Open and modular components of the system– Compliance of the instructions and French lows
related to the preservation of the documents of CAF– Storage and supports management (WORM
magnetic disk storage, jukebox)
• Project scope :– 4 000 000 benefits users– 15 000 connections
CAF (3/3)• I.R.I.S. France mission– pre-study and analysis – definition of workflow, general and technical architecture– implementation and deployment of the solution– installation– training – material and software support of the platform. analysis,
project management– project management– software support contract
CNRACL (1/2) • The CNRACL – The public pension fund for the civil servants from the
local government - 2 M active people and 1 M retired people
– under the supervision of the CDC (Caisse de dépôts et consignations) - a special public institution in charge of managing the government deposits
• Context : – Election of the board : the 3 millions people vote to
elect their representatives– Every 7 years
CNRACL (2/2) • I.R.I.S. mission : global organization of the election – Database processing– Design/PAO, creation and manufacturing of the
election material– Electronic processing of the paper ballots - based on
I.R.I.S. solutions– Performances : 1,5 M ballots processed in 5 days
• Next step for I.R.I.S. : e-voting & e-citizen participation
How to face the major challenge: Do more with less
• Accessibility of the information– Place : access information independently of the place– Support : no more physical support (uncorrelated the
support of the information) /economy and improvement– Distribution : circulation of the information without process
of production• Public service – Decisive point for governments– More service with less investment
• Productivity– Less additional costs for the society
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