E-Administration

I.R.I.S. France

E-Government• Definition :– the use by government agencies of ICT to provide

better public services to citizens and businesses

• According to OECD :– countries have invested in the development of e-

government services over the past 10-15 years expecting substantial savings and improved public services

– a trend further accentuated by the financial and economic crisis beginning in 2008

E-Government

• Analogous to e-commerce, e-Government aims to make the interaction between : – government and citizens (G2C) – government and business enterprises (G2B) – inter-agency relationships (G2G)

• The objective : more friendly, convenient, transparent and inexpensive

The French e-administration• France ranked 9 in the annual e-Government survey

conducted by the United Nations among 191 countries published in 2009 and according to two primary indicators:– the state of e-government readiness– the extent of e-participation

• 2000s are the years of the electronic administration :– “on-line tax declarations”, set-up in 2002, passed from 60

000 users in 2002 to 9 700 000 in 2009 – but the most important is elsewhere: ministries, regions

with a measure of autonomy and public institutions migrate massively to the digital universe

The French e-administration

• In 2005 France started a major renovation of its public e-services :– Improving its online service delivery – Strengthening its transactional capabilities– Strengthening its tools and applications for e-

administration

The French e-administration

• “ADELE” the French e-Government program – More than 300 applications– Provides a detailed roadmap for the consistent– Coordinates development and implementation of the

electronic services • Main objectives :– Implementing an electronic administration accessible to all– Moving from simple information providing to delivering

interactive services enabling users to perform full administrative procedures remotely

– 10-20 % of productivity gains on the running costs

The French e-administration• The possible applications are numerous: – Income taxes: declaration, notification of assessment – Job search services : by labour offices – Social security benefits : faster processing, best service– Personal documents requests and declaration : passport

and driver’s licence, birth and marriage certificates, car registration, etc

– Public cultural heritage availability and securisation : libraries, museum catalogues, etc

– Health related services : patient file, interactive advice, etc– Citizen participation

I.R.I.S. e-administration applications

I.R.I.S. e-administration applications

The Police ‘Prefecture’ (1/3) • The Prefecture of Police :– the agency of the Government of France and part of the

French National Police, which provides the police force for the city of Paris

• Context : – modernization of the processing of the parking fines

• Expected benefits :– a faster and simpler process in order to improve the time

needed to collect the fines – a better control of the resources dedicated to these tasks– an improvement of the efficiency of the process

The Police ‘Prefecture’ (2/3)• Project scope : – dematerialization of the fines with automatic

reading of documents and integration within the Information System

– around 4 million fines per year• 80 % of the total of fines in France

– users : all the services of the Police ‘Prefecture’, especially the services in charge of fines, and the Police court of Paris

The Police ‘Prefecture’(3/3)

• I.R.I.S. France mission– analysis, implementation and support to

deployment of the solution– design and creation of the fine model according to

the rules of the automatic reading, OCR– export the information data in order to process it in

Business Object for statistics needs

I.R.I.S. e-administration applications

OFRPA (1/4) • The French Office for the Protection of Refugees and

Stateless Persons (Office Français de Protection des Réfugiés et Apatrides)– a public institution in charge of the application of the French,

European and international texts and conventions relative to the recognition of the quality of refugee

• Context : – Implementation of an ECM system for all the documents used

by OFPRA (documents related to the applicants requests, documents produced by OFPRA, etc)

OFRPA (2/4) • Objectives : – optimize the processing of the refugees requests and the

business process– a better tracking system of activities– harmonize the documentary practices and make easier the

access to documents• Expected benefits :– reduce the costs related to the paper management and the

associated risks (losses, reproduction, classification)– optimization of the space of paper archiving – better service to the users and stakeholders (lawyers, judges) – improve the image of OFPRA in terms of efficiency and

modernity

OFRPA (3/4)• Project scope : – The documents included into the projects :• documents provided by the applicant with his request

(request form of 20 pages, narrative documents, all document evidence related to his registry status, award and diploma, etc) • administrative documents relative to the procedure

(reception slips, acknowledgements of receipt of mail, etc) • documents produced by OFPRA within the framework of

the treatment of the request (interview minutes, information research, notices, decision order, etc)

– 60 000 refugees requests/year and 135 000 mails

OFRPA (4/4)• I.R.I.S. France mission– the responsibility of the global implementation of

the project• project management• workflow definition• technical architecture• training

– development of an user interface in a Web based mode, automatically called from the business specific application of OFPRA ( INEREC)

I.R.I.S. e-administration applications

CAF (1/3) • CAF (Caisse d’Allocations Familiales) is the family branch

of the French public social security– 132 offices– in charge of the payment of the security benefits related to the

family (welfare, child benefits, rent allowance, etc)

• Context : – implementation of a legal archiving management solution

according to the French lows and a ECM system– Incoming and outgoing document flow - for 53 CAF offices

CAF (2/3)• Project characteristics : – Upgradable technical architecture– Open and modular components of the system– Compliance of the instructions and French lows

related to the preservation of the documents of CAF– Storage and supports management (WORM

magnetic disk storage, jukebox)

• Project scope :– 4 000 000 benefits users– 15 000 connections

CAF (3/3)• I.R.I.S. France mission– pre-study and analysis – definition of workflow, general and technical architecture– implementation and deployment of the solution– installation– training – material and software support of the platform. analysis,

project management– project management– software support contract

I.R.I.S. e-administration applications

CNRACL (1/2) • The CNRACL – The public pension fund for the civil servants from the

local government - 2 M active people and 1 M retired people

– under the supervision of the CDC (Caisse de dépôts et consignations) - a special public institution in charge of managing the government deposits

• Context : – Election of the board : the 3 millions people vote to

elect their representatives– Every 7 years

CNRACL (2/2) • I.R.I.S. mission : global organization of the election – Database processing– Design/PAO, creation and manufacturing of the

election material– Electronic processing of the paper ballots - based on

I.R.I.S. solutions– Performances : 1,5 M ballots processed in 5 days

• Next step for I.R.I.S. : e-voting & e-citizen participation

How to face the major challenge: Do more with less

• Accessibility of the information– Place : access information independently of the place– Support : no more physical support (uncorrelated the

support of the information) /economy and improvement– Distribution : circulation of the information without process

of production• Public service – Decisive point for governments– More service with less investment

• Productivity– Less additional costs for the society

Thank you