e-gov slo 1 of 29 a to z of the slovenian e-government boštjan tovornik, m.sc ministry of public...

E-Gov SLO 1 of 29

A to Z of theSlovenian e-Government

Boštjan Tovornik, M.ScMinistry of public administration

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A ... ... Z• Applications• Banks• Currency flow• Demands• Electronic forms• Future• Government• Information flow

• Life situations• Payment Providers• Registers• Serving• Signatures• Taxes• Utilities

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A ... Z - unsorted• Government• Demands• Services• Registers• Life situations• Applications• Electronic forms

• Currency flow• Information flow• Payment Providers• Banks• Serving• Signatures• Future

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A to Z of the Slovenian e-Government

• e-Payment• e-Signature• e-Serving of legal documents• Generic software solutions for the production of e-

applications – generator of electronic forms• Terms and conditions for inclusion the institutions into

the system

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Concepts, definitions

• Payment service payment provider• Service provider payment provider• E-service provider = public authority• Citizen – in general: customer• Application application (IT)• Life events = life situations• Serving = Handing = Delivering

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G2C – traditional way

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G2CThe “net”

e-service

e-payment

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E-Gov layers

ICT infrastructure

system software

“back office” systems

e-services

infrastructure for

of the shelve

custom

Next: e-Gov simplified

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Shema ŽD in e-SJUMaintaining life situations, services and forms

Register of regulation

s

Catalog of public information

Register of public sector institutions

Hierarchyof life

situations

Security scheme

Administratorat institution 2

Field editor (public

institution)

- Input of life situation content;- Creation and binding e-forms with life situations

Answering FAQ e-Payments

Bank 1

Mobilepaymentprovider

CISSending form to institution

Serving of legal documents tocitizen

Application processing

E-SERVING PROVIDER 2

E-SERVING PROVIDER 1

Citizens

Administratorat institution 1

Service 1application 1

Bank 2

Bank 3

Life situation 2text, information ...service 2

Life situation 1text, information ...service 1

Service 3application 3

Service 2application 2

POST OFFICEOF SLOVENIA

Safemailboxes

e-Gov editor

Lifesituations

Forms - portal e-SJU

e-Form generator

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E-Gov: even more simplified

Life situations

e-Payment

Register ofinstitutions

e-Servinge-Signature

e-Formgenerator

e-Servicesportal

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Life situations (C)• A tool for hierarchical search of services

based on most common life situations• A model of real life• Obtaining information on services• Entry point for e-services

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Life situations (G)• A tool for providing and maintaining

information on (e-)services• Binding life situations, services and

applications through a portal e-Services

• Scope: state administration => public administration

• Content maintenance distributedamong field editors

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E-form generator

• e-form made of blocks• Building blocks – elements

– ordinary fields (char, numeric, date)– special fields (EMSO=unique personal ID, tax

number)– structures (address – actually acquires data from

register of spatial units)– lists (predefined and custom)– groups & repeating groups of fields– free text, spaces, graphics

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E-form generator: the look

adding an element

creating a custom list

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Register of institutions

• Institution specific information• Institution hierarchy• Custom groups of institutions• Local competence => localized content• Direct connection to Business Register of

Slovenia (PRS) – all business entities

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Register of institutions

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E-Payments: the idea

e-Payments

e-services payment services

e-serviceproviders

paymentproviders

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System should support:• many e-services providers (public sector institutions) +

simple inclusion• many applications + simple adding• many payment services + simple adding

E-Payments: requirements

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E-Payments: scope(providers, banks, services)

• Providers: public authorities

• Payment services:– Credit cards (Activa, Diners, Maestro,

Mastercard, Visa, ...)– Web bank (Abanet, ...)– Mobile payment (Moneta, ...)

• Payment services providers (selected through tenders):– Abanka, Banka Koper, Diners, Mobitel, ...

E-Payments: payment & information flow

UJP(bureau for

public payments)

e-service 1e-service 2

e-service 3(id=3)

E-Payments

Mobile paymentservice (Moneta)

Payment service“web bank” (Abanet)

Payment service“credit card” (Mastercard)

Public authority(institution)

mainoffice

List of receipts(CSV, XML) (daily)

List of receipts(daily)

Receiptarchive(e- safe)

Time delay !Visualisation,revision track

(PDF, XML, HTML)

Payment service (...)

e-receipt

e-payment

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E-Signature & E-Serving• Every body should have its safe mailbox (the Post

Office), opened by main editor• Access to the mailbox requires qualified digital signature.

It is enabled by local admin (appointed by head of the body).

• Safe mailbox is destination for applications and serving confirmations

• Every signatory must be appointed by head of the body

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E-Signature & E-Serving

institutions’safe mailbox

citizens’safe mailbox

record on delivery

e-Serving provider

e-Signing&

e-Serving

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E-Signature & E-Serving• Both functionalities supported by single web application

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Terms and conditionsfor institutions

• e-services prepared and published• ICT readiness (be able to accept e-forms)• responsible persons appointed (editors, administrators,

signatories)• Shortly: to (be able to) use modules mentioned today

• payments: contracts signed with (some of the) payment providers

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Benefits for the citizens

• prompt and accurate information on services• information, forms, e-services in one place• localized content• selection of e-services through life situations• security (digital certificate, but only if necessary)• serving of documents by email

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Benefits for the institutions

• free tools for publishing of information, news, e-services, generating e-forms,

• published information => less explaining• faster administrative procedures (no direct interaction,

e-Serving)• less fuss with cash (e-Payment)

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e-gov.si: Plans for future /1

The framework is set. What now?• Integration of registers, information systems• Advancing accessibility (disabilities, minorities)• Expanding no. of service providers included• Maintaining prompt and accurate information on e-

services• Increase the usage of e-services• BUT, three main points are:

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• Content• Content

and

• Content !!!

e-gov.si: Plans for future /2

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Thank you !

mailto://bostjan.tovornik@gov.si