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e –Governance MahaITrashtra Way
Government of Maharashtra
Agenda
Maharashtra’s Approach to eGovernance
• Government Process Reengineering
• Building Core Infrastructure
• Policy Intervention
• Capacity Building
eGovernance Initiatives
• Government to Government/ Employee (G2G/G2E)
• Government to Business (G2B)
• Government to Citizen (G2C)
State eGovernance Projects
Government Process Re-engineering
eGovernance is not just digitization of a physical paper or doing the same things on a Computer.
The foundation of all projects of eGovernance @ Maharashtra is process re-engineering.
Simplification of application forms, reduction in number of process points and doing away with redundancy is core of all e-governance initiatives.
eGovernance is to find out how the use of ICT can help Government in time bound, efficient and effective delivery of services.
• State Data Centre- Hosting of Applications & Databases
• State Wide Area Network – Provides Connectivity
• State Portal – Single Platform for all Govt Services
• CSC/Sangram/Maha-e-SevaKendra – End point for Citizen Service Delivery
Robust Core Infrastructure
• ENABLERS: Strengthening the eGovernance implementation through policy interventions.
• Standards/Shared Databases/Guidelines/Advisory
Policy Interventions
• Building capacities of all Stakeholders- Employees, Industry and Citizens who drive and derive benefit from e-Gov initiatives
Capacity Building
Maharashtra’s Approach to e-Governance
Core Infra - SDC Maharashtra State Data Centre
First data center in the country to have a fully operational Government Cloud. Cloud computing infrastructure on VMware & MS HyperV
ISO 270001:2005 (ISMS) Certified SDC and
ISO 20000:2011 (ITSM) Certification is in process
Area – spread over 1450 sq.ft
Storage Capacity - 186 TB ; Hosting Capacity – Capacity of 39 racks with over 200 websites and applications.
Member of APNIC, is the only State Data Centre in the country to have its own pool of APNIC/IRINN IPv4 & IPv6 addresses.
First in India to enable IPv6 at the SDC and successful deployment of end-to-end IPv6 along with IPv4
Core Infra - SDC Services on Offer to Departments
Department only brings
application/website and
gets all SDC
infrastructure like
bandwidth/storage etc.
Dedicated servers are
provided instead of
Cloud service
Department gets all SDC infrastructure like servers, bandwidth, storage and only brings its application/Website
Virtual instance is provided in cloud setup
Department brings
application/website and all
supporting hardware
infrastructure
SDC infrastructure like
Rack space, firewalls,
cooling etc is provided
CLOUD SERVICE
COLOCATION
SERVICE
MANGED HOSTING
Core Infra - MSWAN Maharashtra State Wide Area Network
Connectivity Established across 35 District Head Qtr (DHQ)
314 Taluka Office (THQ)
6 Divisional Head Quarter
33 Zilla Parishads
District is connected with State Head Quarter with 8 Mbps MPLS VPN Connectivity.
SHQ is completely on IPv6.
More than 16 Department connected through Horizontal Connectivity.
High Definition Video Conference implemented across the State and is extensively utilized by Hon. Ministers, Chief Secretary, department heads.
Core Infra - Citizen Services Delivery Taking govt services to the doorstep…
35,000 centers (Common Service Centers, Sangram centers, Setu centers) for delivery of services in an efficient, convenient and time bound manner
Various G2C services to citizens at an affordable price
Key certificates (encompassing 80% of the citizen requirement) available online like Income, Caste, Birth, Age, Nationality, Domicile etc
More than 12 Crore e-Transactions are noted on an annual basis, Total of over 21 crore transactions in eTaal Portal
e-District and SSDG to facilitate workflow automation and online hassle free service delivery to citizens
Policy Interventions – G2G/G2E
Constitution of Cabinet Sub Committee on E-governance Administrative Reforms
Formation of HPC for IT & e-Governance related projects
Mandatory Provision of 0.5% of the total budget for e-Governance implementation
Inclusion of e-governance objectives in the annual Performance Appraisal Review
Policy Interventions E –Governance Policy of Maharashtra
Standardization
• Interoperability and use of open standards (GIGW, WCAG), • Use of standardized Unicode complaint formats • Use of Electronic WorkFlow, Digital Signature, Biometric
Attendance, official e-Mail
Use of UID
• Incorporate use of UID for various e-Governance projects to facilitate the delivery of services to the right beneficiary
• UID innovation lab for innovating on uses and linkages of UID with applications.
Localization
• Encouraging Use of Local Language : Marathi to be used first and mandatory language in all e-Governance initiatives across applications and processes so that the benefits of e-Governance reach all the citizens of the State
e-Governance Policy of Maharashtra
Procurement
• Project Implementation Committees (PIC) for monitoring e-Gov Projects (projects > Rs. 10 lakhs),
• HPC (projects > Rs. 5 Cr.) • Compulsory e-Tendering for projects above Rs. 3 lakh
JV& Partnership
• State has formed a JV company, Mahaonline with TCS for development of state portal for delivery of citizen services
• MOU with CDAC for Marathi Centre for Excellence • MOU with CSCSPV for UID and other G2C,B2C services
through CSCs
Capacity Building
• Formation of IT Virtual Cadre • Online eGov Certification Course, Conferences , Seminar • Trainings to build awareness and competencies
Policy Interventions – G2C
Dated :
3rd Dec 2008
Dated :
23rd May 2012
Dated :
31st Mar 2012
E-transactions = Eliminatory Transactions
Eliminated the age old practice of British era of distrusting citizens and seeking affidavits for every Govt service. Introduced self declaration instead.
Standardization and Simplification of forms for availing services across the State .
Harmonization of Rates of Citizen Services across different channels of delivery like CSC/Maha e Seva Kendra/Sangram Kendra etc
Policy Interventions
Declaration of GoM Network and devices in the network as Critical Information Infrastructure-CII
Policies related to website- Terms of Use, Privacy Policy, Hyper linking Policy,
Non Disclosure Agreement
Advisory issued to all dept. related to Promotion of
eKYC ; GPR ; Use of Digital Signature ; IPR & Handover Checklist
Issued Framework for Mobile Governance
IT Act Rules
Capacity Building
• Capacity building and Change
management framework addressing all
stakeholders of eGovernance
• Statewide and national level workshops
& Knowledge sharing sessions
• Unique initiative “Tech Saturday”
• Collaborated with CDAC to establish
Marathi Centre of Excellence
• Online e-Governance training and
certification program
Vendors Consultants
State Govt Officials Citizens
• Sponsors one-year program in e-Governance for Executives (eGPX)
• ~25,000 officers have been trained in e-Governance in the last 12 months
Trainings, Workshops, Awareness
Online
e-Gov Course
Cybercrime awareness conference
Walk in Training
Marathi Unicode
University workshops
MS Lync
STeP/ CIO
Training
Tech. Workshops for Developers
Accessibility,
WCAG/ W3C
workshops
E-Governance Initiatives
Transforming Government
G2G/G2E
Fostering Growth
G2B
Service Delivery
G2C
eOffice Implementation
Biggest Green G2G initiative across the country, creating a Digital Workplace based on CSMoP for more than 6,000 employees
Creation & movement of files/receipts in electronic mode, increasing efficiency and transparency.
Benefits to all Stakeholders: Time bound delivery of services to Citizens, Reduction of drudgery for employees, Hassle free permanent storage of records, Central knowledge repository, Standardization of work processes
Activities under process/completed: Continuous hands-on training, State-of-the-art Training Room, Support Help Desk
Won numerous awards already including Express IT Award,
Best G2G initiative of the year by eMaharashtra,
Order of Merit by Skoch, etc.
5,864 16,881 71,659
2,99,220
6,45,111
Transforming Government (G2G)
Transforming Government (G2G)
Enhancing efficiency and transparency through in Government
working by improving the internal functioning of Government.
Document Management System (DMS) – Scanning of
Documents and Repository of scanned files.
Biometric Attendance System – Mandate of offices with
more than 20 employees to use biometric attendance.
Sevarth – Salary processing software for all government
employees in State for credit of salary in employees’ bank
account.
Service book computerization - Online processing of
leave/transfers of employees
Fostering Growth (G2B)
• Online Tax Payment - Maharashtra the first state in India
to have 100% online registration, returns and audit.
Economic Intelligence Unit (Sales Tax)- Use of BI and Data Warehousing tools by Sales tax department for data captured of Sales Tax department and outside revenue departments like Income Tax, Service Tax, Excise etc for plugging of fraud and tax evasion cases.
e-Tendering : Online platform for vendors for all tendering
requirements. From enquiry of tender, bidding online to electronic payments. End to End solution from indent of tender to award of contract. Saves time, efforts of vendors and increases value for money for government.
Completely transparent way to government procurement.
Fostering Growth (G2B)
Sevarth for Teachers- Salary processing software for more than 5 lakh teaching and non teaching staff
Single Window Clearance –MIDC –offers online facility to register plots and apply online for various clearances by MIDC related to Fire Department , Water Supply, Technical Advisor (TA), Special Planning Authority (SPA), Engineering and Land Department Clearances.
E-Biz – one stop solution for business facilitation in the state by providing online processing for clearances required to set up a new industrial unit. Provides clearance facilities for 215 services - 37 MIDC and 178 Non-MIDC services..
Service Delivery (G2C)
SINGLE
WINDOW NO WINDOW
Service Delivery (G2C)
• More than 25 services like Age, Birth,
Nationality ,Caste certificates etc covering
more than 80% of government services made
online.
• Citizens have option for assisted service
access through
• Through the e-district project, complete
workflow automation of government services
is enabling citizens to avail services from the
comfort of their homes
CSC SANGRA
M SETU
Service Delivery (G2C)
• Electronic Payment of Stamp Duty and Registration Charges
• Employment Exchange Services made available online
• Online payment of taxes and dues
• Direct Benefit Transfer of Govt. schemes to the bank a/c of citizens
• Online payment of Scholarships
• Online university admission process
• Location based SMS alerts and advisory to about 4 lakh farmers
• Mother and Child tracking system to monitor health of pregnant women and child after the delivery
• Digitization of Ration Card , SMS alerts regarding delivery of material at ration shops
Service Delivery (G2C)
Time bound and effective redressal of Cyber Crime Cases
First State to publish all the orders passed by AO in Public Domain
First AO to issue orders related to privacy of communications and personal data.
Judgment passed also being upheld by High Court
Year Cases filed Under IT
Act
Closed Cases
Closed for Order
Under Process
2009 1
77 0 47
2010 3
2011 7
2012 11
2013 44
2014 58
State Wide e-Governance Projects
All the State Mission Mode Projects (MMPs) under the National e-
Governance Plan being implemented by the State Govt
Finance department : launched innovative programs like Budget
Estimation, Allocation & Monitoring System (BEAMS), Sevaarth
(Payroll management system), Defined Contribution Pension Scheme
(DCPS), Koshwahini etc.
Sales Tax dept -Fully automated registration and filing process.
Home dept: CCTNS and City Surveillance systems in important cities
like Mumbai, Pune, Navi Mumbai etc.
Multiple socially relevant projects including UID linked Software for
Assessment of Disability, Maharashtra (SADM) has been successfully
launched
Leadership Position- Aadhaar
Enrolment
• Leading Registrar in the country in terms of enrolment –
• 9.3 Cr. residents enrolled and more than 8.7 Cr. UIDs generated
• Leading State in the country in terms of no. of machines operational-
• more than 2000 active machines
DBT
• First State to do UID Linked DBT in 2011 in Thane Dist.
• First State to launch end to end UID Linked DBT in beneficiary schemes in
Wardha
• Leading State in UID Linked DBT in the country and First to launch
authentication
Social Media – Inclusive Governance
Harnessing the power of Social media for information dissemination, seeking feedback and inputs from Citizens
Maharashtra for Disabled App – helps discover and contribute to disabled accessible places
Increasing use of Social Media platforms like
Facebook, Youtube etc. for
information and publicity of
e-Gov initiatives.
Awards and Recognitions
Awards and Recognitions
Over 145 awards won in the last year in various prestigious national and international platforms.
Bagged Gold, Silver at various events of SKOCH , CSI Nihilent, Indian Express, Manthan, Golden Icon, eWorld forum, DataQuest etc.
Thank you
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