e-learning's role in company culture

we are Jurys Inn

E-learning’s Role in Developing

Company Culture

Who are we?

•32 hotels in UK, Ireland & Prague

•26 Cities

•1900 employees

•7531bedrooms

An awarding organisation, out performing our competitive set

A young organisation with a long heritage of hospitality

A mid market hotel brand driven to exceed expectations and offer great value

A full service hotel brand, giving developmental opportunities in all departments

Where individual success is valued and rewarded

Who develop flexible, motivated and skilled hospitality professionals

Fire Safety

Health & Safety

Key Security

Personal Safety

COSHH

COOP

HACCP

Food Safety

Employee

Handbook

Cash Handling

Licensing

BELONG at home

BELONG first day

BE Exceptional

BE Empowered

Online Module

Face to Face Discussion

Online Test

Probationary Review

Our Gains

Manager Driven

Face to Face

Schedule Delivery

Poor access

Individual interpretation

No central overview

Training Lethargy

Individual Driven

Open Access

Consistent content

Flexible delivery

Classroom Connect

Knowledge Bank

Manager as coach

Competition

Assessment of application

Test of understanding

Trackable learning

Change in Culture

2013Face to face delivery - 573 dels

Webinar delivery – 853 delsOnline delivery – 26,500 courses

2012Face to face delivery – 846 delsWebinar delivery – 371 delsOnline delivery - none

£

Engagement

125

100

6066

120

158

163

178

113

30

44

153

99

126

132

93

3446

121 126113

152

103

4141

68

132

160

115

139

50

Jurys - Daily Logins for August

•In August there were 3201 logins in total.

•35 units maintaining an 85% completion rate of BELONG modules

Behaviour Change

TransparencyEmpowerment

More Conversations

Competition

Application

Consistency

Fun! Engagement

Buddy Programmes

Confidence

Engagement one year on

•57,000 log-ins in the past 12 months

•25, 359 BELONG Induction modules completed

•New BELONG modules in May 2013 have generated 4,503 completions

•First year savings of £500,000 of payroll, travel and associated costs

The next 12 months?

•Engage further with individual departments and functions for content

•Another knowledge bank for operations

•Encore post course interventions

•Appraisals via GROWonline

we are Jurys Inn

E-learning’s Role in Developing

Company Culture