effective leadership today masterclass

!© 2014 Roger Harrop Associates www.rogerharrop.com

Staying in the Helicopter® -for effective leadership today

!© 2014 Roger Harrop Associates

enablers

connections

step change

nuts & bolts

purpose

strategy

tactics

detail

action

change

re-action

adapt detail

adapt tactics

confirm/adapt strategy

The Pyramid of Leadership

!© 2014 Roger Harrop Associates

a Manager carries out orders from above

whilst

a Leader creates by his or her strategies

Manager vs Leader

!© 2014 Roger Harrop Associates

Howard Gardner

“Leaders are persons who, by word and/or personal example, markedly influence the behaviours, thoughts,

and/or feelings of a significant number of their fellow human beings”

!© 2014 Roger Harrop Associates

What do we want from our leader?

!© 2014 Roger Harrop Associates

enablers

connections

step change

nuts & bolts

purpose

strategy

tactics

detail

action

change

re-action

adapt detail

adapt tactics

confirm/adapt strategy

The Pyramid of Leadership

!© 2014 Roger Harrop Associates

direction &

purpose

Best Business Leaders

learning mindset

vitality &

energy

source: sean delaney

!© 2014 Roger Harrop Associates

direction &

purpose

learning mindset

vitality &

energy

source: sean delaney

Best Business Leaders

!© 2014 Roger Harrop Associates

direction &

purpose

learning mindset

vitality &

energy

source: sean delaney

Best Business Leaders

!© 2014 Roger Harrop Associates www.rogerharrop.com

!- Ken Aikawa Chairman, Mitsubishi Heavy Industries

“We don’t give a hoot about things like return on equity”

!© 2014 Roger Harrop Associates www.rogerharrop.com

!© 2014 Roger Harrop Associates www.rogerharrop.com

US Retail price/gallon

Source: Cockeyed.com

Coke

Gasoline

Milk

Evian Water

Budweiser

!© 2014 Roger Harrop Associates www.rogerharrop.com

Source:Treacey & Wiersma

Operational Excellence

Product Leadership

Customer Intimacy

!© 2014 Roger Harrop Associates www.rogerharrop.com

Operational Excellence

๏ the essence: be the lowest cost provider in the market

!© 2014 Roger Harrop Associates www.rogerharrop.com

๏ optimised supply chain processes !๏ customer receives reliable high speed transactions !๏ “lean and mean” culture where operational efficiency is highly rewarded

operational excellence

!© 2014 Roger Harrop Associates www.rogerharrop.com

Product Leadership

๏ the essence: push the boundaries of the market with innovative products or processes

!© 2014 Roger Harrop Associates www.rogerharrop.com

๏ focus on invention, product development and market exploitation !๏ products and services generate anticipation and excitement among customers !๏ rewards for new product successes and toleration of failures

product leadership

!© 2014 Roger Harrop Associates www.rogerharrop.com

Customer Intimacy

๏ the essence: develop the relationship with your chosen customers that they most value

!© 2014 Roger Harrop Associates www.rogerharrop.com

๏ focus on identifying customer problems and developing and implementing solutions !๏ empowered customer-facing employees !๏ carefully selected and nurtured clients

customer intimacy

!© 2014 Roger Harrop Associates www.rogerharrop.com

Market Leader

Fast Follower

Industry Average

Below Industry average

A B C

A

BCB

AC

Customer Intimacy

Product or Process

Innovation

Operational Excellence

!© 2014 Roger Harrop Associates www.rogerharrop.com

Market Leader

Fast Follower

Industry Average

Below Industry Average

Customer Intimacy

Product or Process

Innovation Operational Excellence

Now

!© 2014 Roger Harrop Associates www.rogerharrop.com

Market Leader

Fast Follower

Industry Average

Below Industry Average

Customer Intimacy

Product or Process

Innovation Operational Excellence

Target

!© 2014 Roger Harrop Associates www.rogerharrop.com

๏ What does the heartbeat of the business say about where the focus and energy is?

๏ Have you made a clear choice? ๏ Are you targeting customer groups who value this? ๏ Is the organisation aligned with the strategy? ๏ Are you always looking to move the benchmarks

upwards?

!© 2014 Roger Harrop Associates www.rogerharrop.com

business leader types

Source: Development Dimensions International

Democrats !

Autocrats !

Meritocrats

!© 2014 Roger Harrop Associates www.rogerharrop.com

top driver: “freedom to make decisions without conferring”

Source: Development Dimensions International

66%

46%

39%

!© 2014 Roger Harrop Associates www.rogerharrop.com

happy to have your decisions challenged?

Source: Development Dimensions International

96%

29%

!© 2014 Roger Harrop Associates www.rogerharrop.com

your major concern:“making tough decisions that affect people’s future”

Source: Development Dimensions International

50%

28%

20%

!© 2014 Roger Harrop Associates www.rogerharrop.com

positional vs

personal

Authority

!© 2014 Roger Harrop Associates

Downwards

Outwards Outwards

Upwards

3 D leadership

!© 2014 Roger Harrop Associates

ignore

pretend

selective

attentive

empathic

Levels of Listening

Looking elsewhere

Waiting to speak

!© 2014 Roger Harrop Associates

!© 2014 Roger Harrop Associates

ignore

pretend

selective

attentive

empathic

Levels of Listening

Looking elsewhere

Waiting to speak

!© 2014 Roger Harrop Associates

What do we want from our leader?

What does the leader want from their team?

!© 2014 Roger Harrop Associates

What do we want from our leader?

What does the leader want from their team?

!© 2014 Roger Harrop Associates

direction &

purpose

learning mindset

vitality &

energy

source: sean delaney

best business leaders

!© 2014 Roger Harrop Associates

Source: DBERR

Why do you follow someone?

“A feeling of fun, energy and

excitement”93%

!© 2014 Roger Harrop Associates

!Team

Performance

people

leadershiprelationships

culture/ atmosphere

skills profiles

direction structure

organisation motivation

mutual trust respect support

!© 2014 Roger Harrop Associates www.rogerharrop.com

ritual & cliche

gossip & fact

ideas & judgements

feelings & emotions

peak

levels of communication

!© Roger Harrop Associates 2012

belbin team roles

© Belbin Associates

team worker

completer

resource investigator

specialist

co-ordinator plant

implementer

monitor evaluator

explores opportunities,

develops contacts

single minded self starting dedicated

clarifies goals promotes decisions delegates

painstaking conscientious

polishes & perfects

creative unorthodox

solves difficult problems

perceptive diplomatic co-

opererative

shaperpractical reliable

turns ideas into actions

focussed on the objective!

challenging!dynamic

Action

People

Cerebral

sees all options logical

analytical

!© 2014 Roger Harrop Associates

shaper

co-ordinator

plant

resourceinvestigator

team worker

implementer

monitorevaluator

completerfinisher

specialist

!© 2014 Roger Harrop Associates

shaper

co-ordinator

plant

resourceinvestigator

team worker

implementer

monitorevaluator

completerfinisher

specialist

!© 2014 Roger Harrop Associates

Shaper

Co-ord

Plant

Resource

InvestigatorTeam Worker

Implementer

Evaluator

Completer

Finisher

Monitor

preferred team roles

Action

People

Cerebral

LESLEY

ADAM

ADAM

JIM

DEREK

JIM

ANDREW

ANDREW

IAN

IAN

TOM

HARRY

TOM

HARRY

!© 2014 Roger Harrop Associates

Shaper

Co-ord

Plant

Resource

InvestigatorTeam Worker

Implementer

Evaluator

Completer

Finisher

Monitor

preferred team roles

Action

People

Cerebral

ARSAD

PHILIP

KEVIN

KEVIN

ANDREW

ARSAD

ANDREW

PHILIP

GRAEME

LIK SAN

LIK SAN

!© 2014 Roger Harrop Associates www.rogerharrop.com

case study

!© 2014 Roger Harrop Associates www.rogerharrop.com

TASK

task achievement

!© 2014 Roger Harrop Associates www.rogerharrop.com

TASK

task achievement

!© 2014 Roger Harrop Associates www.rogerharrop.com

Leader

Grip self

๏ steady

๏ stand back

๏ consider best approach to team & task

Grip team

๏ collect, clarify, challenge, confirm information

๏ question & listen

๏ establish objective & strategy

๏ plan, organise, delegate

Grip task through team

๏ keep overview

๏ support, control, monitor and review

Keep things Simple

!© 2014 Roger Harrop Associates

shock

denial

awareness

acceptance

experimentation

search

integration

SELF-ESTEEM/CONFIDENCE/ PERFORMANCE

CHANGE OCCURS(the world isn’t quite how it used to be)

TIME

change transition curve

!© 2014 Roger Harrop Associates

attitudes to change

missionaries believers members of the hiders & members of honest lip service refugees the opponents resistance

Source: Krebsbach-Gnath

!© 2014 Roger Harrop Associates

50%transformational followers

cultural architects 20%

against 30%

50%transformational followers

!© 2014 Roger Harrop AssociatesSource: Dilts & Dilts

Values

Beliefs

Capabilities

Behaviour

Capabilities

Behaviour

Environment

Environment

Identity

effort to change

& &effort to change

organisational

transformation

!© 2014 Roger Harrop Associates

sense of urgencyguiding

coalitioncreate a vision

communicate vision

empowerwinsconsolidate

+ change

institutionalise

!© 2014 Roger Harrop Associates

sense of urgency

guiding coalition

create a vision

communicate vision

empower

wins

consolidate +

change

institutionalise

Source:Harvard Business Review

organisational

transformation

!© 2014 Roger Harrop Associates www.rogerharrop.com

!© 2014 Roger Harrop AssociatesSource: The Logic of Failure : Dietrich Dorner

no clarity of purpose

no systematic thinking

law of unintened consequencesno visulalising

over timebias towards the

presentloss of focusemotional

commitment to the past

why things go wrong

!© 2014 Roger Harrop Associates

why things go wrong

Source: The Logic of Failure : Dietrich Dorner

no clarity of purpose

no systematic thinking

law of unintened consequences

no visulalising over time

bias towards the present

loss of focus

emotional commitment to

the past

!© 2014 Roger Harrop Associates

!© 2014 Roger Harrop Associates

belief

passion

courage