efolder partner chat webinar — making the transition from break-fix to managed services

Why Move to a Managed Services Model?

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Greater predictability

More diversity in terms of services

offered

Better client acquisition and

retention

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eFolder webinar:Making the Transition from Break-Fix to Managed Services

Ted HulsyVice President of Marketing, eFolderehulsy@efolder.net

Agenda

• Partner Introduction• Alpine Business Systems• What’s Wrong with Break-Fix?• Why Every MSP Needs to Move to a

Managed Services Model• Partner Chat: How to Move from Break-Fix

to Managed Services• Questions and Discussion

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Partner Introduction

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Alpine Business Systems

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16 employees

Founded in 1987

Clients in finance, retail, manufacturing, medical, legal, and other verticals

Nearly 100 managed services clients

Clients in New Jersey, New York, and Pennsylvania

What’s Wrong with a Break-Fix Revenue Model?

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Problems Results

Inconsistent revenue stream

Inability to serve as a “one-stop-shop” for

clients

Unpredictable workload Higher levels of stress

Lack of client loyalty Increased client churn

Why Move to a Managed Services Model?

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Greater predictability

More diversity in terms of services

offered

Better client acquisition and

retention

File syncBDRBackup

Partner Chat: Moving from Break-Fix to Managed Services

Making the Transition

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Unpredictable revenues High stress Little client loyalty

How did moving away from a break-fix model help Alpine Business Systems become a

better MSP?

Client Case Studies

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Clothing manufacturing company

Medical laboratory

Legal client

Questions for Bill

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• What was the motivating factor for moving to a managed services model?

• What tools have you adopted to better serve your managed services clients?

• How has making the switch impacted client turnover and improved your relationship with clients?

• What are some best practices you would recommend to MSPs looking to transition to a managed services model?

More Money, Less Problems

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1.5 – 2x

Alpine Business Group’s increase in managed service

profits over project-based profits

Questions & Discussion

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eFolder Playbooks

Playbooks include pre-made marketing materials:• Videos• Emails• White papers• Brochures• eBooks• Client pitch decks• And much more!

Thank you!

Ted HulsyVice President of Marketing, eFolderehulsy@efolder.net